Vanessa Sarah Attumbu
Korle Gonno, Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
year of professional experience
Work History
Digital Marketing Intern
Ecobank Ghana PLC
06.2024 - 09.2024
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Analyzed website metrics such as page visits and conversions to measure success of campaigns.
- Researched potential customers to identify target audiences through surveys and focus groups.
- Managed customer relationships through various channels such as email and social media networks.
- Provided support in launching new products or services via digital channels.
Customer Service Representative Intern
Ecobank Gh PLC
06.2023 - 08.2023
- Answered incoming customer inquiries in a professional and timely manner.
- Provided customers with product and service information.
- Resolved customer complaints via phone, email, mail or social media.
- Adhered to company policies and procedures while interacting with customers.
- Collaborated with colleagues from other departments to resolve complex customer issues quickly and effectively.
- Assisted customers with account maintenance tasks such as address changes, billing adjustments and payment processing.
- Processed customer orders accurately and efficiently.
Education
Chartered Institute of Marketing - Marketing
University of Professional Studies, Accra
11-2024
Skills
- Optimizing performance
- Search Engine Optimization
- Developing campaigns
- Competitor Analysis
- Social Media Marketing
- Planning events
Languages
English
Beginner
A1
Timeline
Digital Marketing Intern
Ecobank Ghana PLC
06.2024 - 09.2024
Customer Service Representative Intern
Ecobank Gh PLC
06.2023 - 08.2023
Chartered Institute of Marketing - Marketing
University of Professional Studies, Accra