Vanessa Jeda Osei
Accra
Summary
Dynamic Member and Client Service Officer at Social Security and National Insurance Trust, adapt at enhancing client satisfaction through effective problem-solving and active listening while maintaining meticulous records and delivering exceptional customer service. Committed to continuous improvement and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Member and Client Service Officer
Social Security and National Insurance Trust
Kade
04.2023 - Current
- Managed member & client inquiries to ensure timely resolution of concerns and enhance service satisfaction.
- Processed applications for social security benefits, ensuring adherence to policies and accuracy in documentation.
- Collaborated with team members to streamline workflows and improve operational efficiency in client service delivery.
- Conducted regular follow-ups with clients to track application status and provide updates on benefit entitlements.
- Utilized Relationship Channel management software to document client interactions and maintain accurate records for auditing purposes.
- Provided training support to new staff on member & client service protocols and best practices for effective communication.
- Analyzed feedback from member & clients to identify areas of improvement in services offered, contributing to enhanced service strategies.
- Assisted in the development of informational materials for member & clients, simplifying complex processes related to social security programs.
- Maintained detailed records of all member & client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with member & clients, fostering trust and loyalty through consistent communication and support.
- Enhanced member & client satisfaction by promptly addressing inquiries and resolving issues.
- Provided knowledgeable service and support for all member & clients needs.
- Delivered high-quality member & client support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
National Service Personnel
Ghana Ports and Harbor Authority
Tema
11.2021 - 12.2022
- Received and conditioned containers entering the terminal.
- Scheduled reefer containers for examination by Custom Officers using integrated Customs Management System (ICUMS).
- Gate In reefer containers that have been received into the Terminal.
- Used Conbis software to Gate Out reefer containers that are exiting the terminal.
- Used Microsoft Excel to prepare a summary of daily received and delivered containers .
- GeneratedWaybillsforAgentsto take their containers out of the terminal.
- Filed auction receipts of containers.
Intern
Social Security and National Insurance Trust
Accra
06.2018 - 08.2018
- Used Statistical Package for Social Sciences(SPSS) and Microsoft Excel to analyze research and other data.
- Generated and wrote reports on analyses of data from surveys conducted.
- Provided administrative support for the Research Department including correspondence management and appointment scheduling.
Education
Master of Science - Insurance Risk Management
University of Professional Studies
Accra Bachelor of Science - Actuarial Science
University of Cape Coast
Cape Coast09.2021
High School Diploma - Business
St.Louis Senior High School
Kumasi05.2017
Skills
Strong empathy
Client needs assessment
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Calm and professional under pressure
Reliability
Excellent communication
Computer skills
Understanding customer needs
Customer service excellence
Active listening
Adaptability and flexibility
Customer relations
Professionalism
Issue and complaint resolution
Continuous improvement
Emotional intelligence
Reading , drawing and braiding
I love to draw, read and braid during my leisure time
Accomplishments
- I was recently nominated as part of the top 30% performers at my branch in the 2024 year.
Timeline
Member and Client Service Officer
Social Security and National Insurance Trust
04.2023 - Current
National Service Personnel
Ghana Ports and Harbor Authority
11.2021 - 12.2022
Intern
Social Security and National Insurance Trust
06.2018 - 08.2018
Master of Science - Insurance Risk Management
University of Professional Studies
Bachelor of Science - Actuarial Science
University of Cape Coast
High School Diploma - Business
St.Louis Senior High School