Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Vanessa Fafa Don-Teh

Accra

Summary

Highly motivated and adaptable individual with a background in estate administration and customer service. Skilled with a strong work ethic, adaptability, and exceptional interpersonal skills, as well as problem resolution and teamwork, contributing to efficient operations and enhanced client understanding, with desire to take on new challenges. Ready to leverage expertise in supporting organizational goals. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

National Service Personnel

Registrar General's Department (ESTATE UNIT)
Accra
10.2024 - 09.2025
  • Vetted death gratuity and commuted pension documents for completeness and compliance with regulations consistently.
  • Assisted beneficiaries in understanding the basic aspects of estate procedures and requirements effectively.
  • Processed estate documents and maintained accurate records for efficient management.
  • General assistance to estate officers, and preparing payment vouchers.
  • Assisted in scheduling estate meetings between attorneys and beneficiaries.
  • Recorded approvals.
  • Organized files and documentation to ensure easy access and retrieval of information.

Intern

Scancom PLC (MTN GHANA)
Accra
07.2023 - 09.2023
  • Engaged customers by providing product information and answering inquiries.
  • Assisted in identifying customer needs to recommend suitable telecommunications solutions.
  • Conducted re-registrations for individuals who visited for biometric updates.
  • Facilitated the sale of new SIM cards and efficiently completed necessary registrations.
  • Collaborated with a colleague responsible for insurance matters, assisting in customer interactions, explaining policies, addressing queries, and facilitating their enrollment.
  • Educated customers on product features and benefits to enhance their understanding.
  • Operated the Qmatics system, which involved generating tickets or sending notifications via SMS to the tellers for the seamless handling of customer transactions.
  • Supported marketing initiatives by promoting new products during customer engagements.

Education

Bachelor of Arts - Public Relations Management

University of Professional Studies, Accra (UPSA)
Accra, Ghana
10-2024

High School Diploma -

Tema Secondary School (Temasco)
Tema, Ghana
09-2019

PRIMARY - J. H. S.

Golden Sunbeam International
Adenta, Accra
06-2017

Skills

  • Communication
  • Interpersonal
  • Teamwork
  • Problem resolution
  • Leadership
  • Versatility and adaptability
  • Attention to detail
  • Critical thinking

Languages

English
First Language

References

References available upon request.

Timeline

National Service Personnel

Registrar General's Department (ESTATE UNIT)
10.2024 - 09.2025

Intern

Scancom PLC (MTN GHANA)
07.2023 - 09.2023

Bachelor of Arts - Public Relations Management

University of Professional Studies, Accra (UPSA)

High School Diploma -

Tema Secondary School (Temasco)

PRIMARY - J. H. S.

Golden Sunbeam International

Similar Profiles

CREATE PROFILE
Vanessa Fafa Don-Teh