Vanessa Fafa Don-Teh
Accra
Summary
Highly motivated and adaptable individual with a background in estate administration and customer service. Skilled with a strong work ethic, adaptability, and exceptional interpersonal skills, as well as problem resolution and teamwork, contributing to efficient operations and enhanced client understanding, with desire to take on new challenges. Ready to leverage expertise in supporting organizational goals. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
National Service Personnel
Registrar General's Department (ESTATE UNIT)
Accra
10.2024 - 09.2025
- Vetted death gratuity and commuted pension documents for completeness and compliance with regulations consistently.
- Assisted beneficiaries in understanding the basic aspects of estate procedures and requirements effectively.
- Processed estate documents and maintained accurate records for efficient management.
- General assistance to estate officers, and preparing payment vouchers.
- Assisted in scheduling estate meetings between attorneys and beneficiaries.
- Recorded approvals.
- Organized files and documentation to ensure easy access and retrieval of information.
Intern
Scancom PLC (MTN GHANA)
Accra
07.2023 - 09.2023
- Engaged customers by providing product information and answering inquiries.
- Assisted in identifying customer needs to recommend suitable telecommunications solutions.
- Conducted re-registrations for individuals who visited for biometric updates.
- Facilitated the sale of new SIM cards and efficiently completed necessary registrations.
- Collaborated with a colleague responsible for insurance matters, assisting in customer interactions, explaining policies, addressing queries, and facilitating their enrollment.
- Educated customers on product features and benefits to enhance their understanding.
- Operated the Qmatics system, which involved generating tickets or sending notifications via SMS to the tellers for the seamless handling of customer transactions.
- Supported marketing initiatives by promoting new products during customer engagements.
Education
Bachelor of Arts - Public Relations Management
University of Professional Studies, Accra (UPSA)
Accra, Ghana10-2024
High School Diploma -
Tema Secondary School (Temasco)
Tema, Ghana09-2019
PRIMARY - J. H. S.
Golden Sunbeam International
Adenta, Accra06-2017
Skills
- Communication
- Interpersonal
- Teamwork
- Problem resolution
- Leadership
- Versatility and adaptability
- Attention to detail
- Critical thinking
Languages
English
First Language
References
References available upon request.
Timeline
National Service Personnel
Registrar General's Department (ESTATE UNIT)
10.2024 - 09.2025
Intern
Scancom PLC (MTN GHANA)
07.2023 - 09.2023
Bachelor of Arts - Public Relations Management
University of Professional Studies, Accra (UPSA)
High School Diploma -
Tema Secondary School (Temasco)
PRIMARY - J. H. S.
Golden Sunbeam International
Similar Profiles
Mark-Twain DavidsonMark-Twain Davidson
Filing Clerk at Registrar General's DepartmentFiling Clerk at Registrar General's Department
Bernard Karikari BiohBernard Karikari Bioh
Technician Engineer at Registrar General's DepartmentTechnician Engineer at Registrar General's Department
CYNTHIA ESINU AKPE-DOECYNTHIA ESINU AKPE-DOE
IT Manager at Registrar General's DepartmentIT Manager at Registrar General's Department
Michael Atsu AmetamehMichael Atsu Ametameh
Manager, Service Acquisition at Halges Financial Technologies Ltd (Korba)Manager, Service Acquisition at Halges Financial Technologies Ltd (Korba)
David AfolayanDavid Afolayan
Professional Photographer at David AfolayanProfessional Photographer at David Afolayan