Vanessa Obeng
Accra
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
The Family Restaurant
Kumasi
2019.11 - 2024.09
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Assistant Supervisor and Sculptor
ART CONSULT
Kumasi
2018.06 - 2019.08
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in the development of operational policies, procedures and standards.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Resolved customer complaints promptly and effectively.
Head of Department (HOD) Secretary
Takoradi Technical and Technology Institute
Takoradi
2016.09 - 2017.11
- Managed departmental correspondence, meeting schedules, and official documents.
- Assisted in coordinating academic and administrative tasks within the department.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Assist sales Personnel and Waiter
Maserie Restaurant
Accra
2010.11 - 2013.11
- Conducted both internal and external performance checks to ensure seamless operations.
- Verified weekly and monthly reports on staff performance and service delivery.
- Provided excellent customer service by understanding and fulfilling customer needs and preferences.
- Supported management with sales strategies and customer satisfaction initiatives
Education
HND - Sculpture
Takoradi Technical And Technology Institute
Takoradi2013-07
High School Diploma -
Konongo Odumase Senior High
Kumasi2012-06
Skills
- Restaurant operations management
- Customer Engagement
- Staff Management
- Customer-Oriented
- Team Management
Languages
ENGLISH, TWI
Languages
Twi
First Language
English
Advanced (C1)
C1
Timeline
Restaurant Manager
The Family Restaurant
2019.11 - 2024.09
Assistant Supervisor and Sculptor
ART CONSULT
2018.06 - 2019.08
Head of Department (HOD) Secretary
Takoradi Technical and Technology Institute
2016.09 - 2017.11
Assist sales Personnel and Waiter
Maserie Restaurant
2010.11 - 2013.11
HND - Sculpture
Takoradi Technical And Technology Institute
High School Diploma -
Konongo Odumase Senior High