VANESSA BEAVIS ADOM FRIMPONG
Help Desk Technician / Customer Service
KUMASI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
HELP DESK TECHNICIAN
RAHMA COMPANY LIMITED / THALES SERVICE CERTRE
06.2020 - 06.2021
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Served as first point of contact for incoming technical service calls and emails.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
DATABASE ADMINISTRATOR
CHAMPIONS DIVINE HOSPITAL
05.2019 - 09.2019
- Managed database security, backup, and recovery procedures to safeguard information.
- Developed and enforced database administration policies and procedures.
- Created new tablespaces for applications to store their data in the database.
- Prepared and maintained detailed documentation for database architectures and procedures.
Creative Writer
Saber Films
Kumasi
05.2018 - 11.2018
- Contributed fresh perspectives on existing material through rewrites and revisions.
- Participated in creative meetings to contribute ideas and receive assignments.
- Collaborated with editors and other writers to brainstorm ideas and refine content.
PERSONAL ASSISTANT
QP TRACKING SYSTEM
Kumasi
02.2017 - 08.2018
- Provided assistance communicating, typing correspondence or obtaining information.
- Accompanied clients to appointments and arranged transportation.
- Managed special projects, contributing to team efforts and meeting project deadlines.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
Script Writer
Afrowood Film Industry
Accra
04.2016 - 01.2017
- Researched and developed characters for scripts.
- Collaborated with actors during rehearsals to refine lines as needed.
- Collaborated with editors to improve ideas and presentation.
- Collaborated with directors, producers and other writers to ensure accuracy in scripts.
Education
A1 Certificate - German (Deutsche)
GHANA INSTITUTE OF LANGUAGES
12.2019
Advanced Professional Diploma - Database Technology
INTERCOM PROGRAMMING & MANUFACTURING COMPANY
01.2019
Diploma - Journalism and Film Acting
OXFORD INSTITUTE OF BUSINESS AND JOURNALISM
01.2019
WASSCE - General Arts
PENTECOST SENIOR HIGH SCHOOL
01.2014
Skills
- Effective Communication
- Creative Writing
- Good Human Relation
- Data management
- Multitasking capacity
- Analytical thinking
Languages
English
First Language
German
Beginner
A1
Twi
Advanced
C1
Timeline
HELP DESK TECHNICIAN
RAHMA COMPANY LIMITED / THALES SERVICE CERTRE
06.2020 - 06.2021
DATABASE ADMINISTRATOR
CHAMPIONS DIVINE HOSPITAL
05.2019 - 09.2019
Creative Writer
Saber Films
05.2018 - 11.2018
PERSONAL ASSISTANT
QP TRACKING SYSTEM
02.2017 - 08.2018
Script Writer
Afrowood Film Industry
04.2016 - 01.2017
A1 Certificate - German (Deutsche)
GHANA INSTITUTE OF LANGUAGES
Advanced Professional Diploma - Database Technology
INTERCOM PROGRAMMING & MANUFACTURING COMPANY
Diploma - Journalism and Film Acting
OXFORD INSTITUTE OF BUSINESS AND JOURNALISM
WASSCE - General Arts
PENTECOST SENIOR HIGH SCHOOL
References
- MR. IDUN SACKEY, MANAGER: RAHMA COMPANY LIMITED, +1 (240) 716-1238 K2sackey@hotmail.com
- MR. AGYEMANG BOAFO, AFROWOOD FILM INDUSTRY, +44 7944 442182
- MR. PRINCE CHARLES BAIDOO, CEO: QP TRACKING SYSTEM, 0244546187
Hobbies and Interests
- Swimming
- Listening to music
- Writing Scripts/Poems
- Making Research
- Watching Documentaries
- Reading Novel
Personal Information
Date of Birth: 09/14/98
Internship
DATABASE ADMINISTRATOR, CHAMPIONS DIVINE HOSPITAL, 05/01/19, 09/30/19, Managing Data
Languages
- English
- Twi
- German (Deutsche)
References
- MR. IDUN SACKEY, MANAGER: RAHMA COMPANY LIMITED, +1 (240) 716-1238 K2sackey@hotmail.com
- MR. AGYEMANG BOAFO, AFROWOOD FILM INDUSTRY, +44 7944 442182
- MR. PRINCE ERIC BAIDOO, CEO: QP TRACKING SYSTEM, 0241111315 qp.ghana@gmail.com
Hobbies and Interests
- Swimming
- Listening to music
- Writing Scripts/Poems
- Making Research
- Watching Documentaries
- Reading Novel
Personal Information
Date of Birth: 09/14/98
Internship
DATABASE ADMINISTRATOR, CHAMPIONS DIVINE HOSPITAL, 05/01/19, 09/30/19, Managing Data
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