VANESSA ABIGAIL CHARWAY-ATTOKRO
229/12 AGBOGBO HOUSE TESHIE NUNGUA ESTATE
Summary
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Overview
21
21
years of professional experience
Work History
MEDICINE COUNTER ASSISTANT
CARLWIL HEALTHCARE LIMITED
05.2021 - 08.2024
- Greeted customers at counter and provided excellent customer service.
- Liaises with healthcare providers and patients to obtain correct prescription information
- Dispenses prescription medication and other medical products to patients under the direction of the pharmacist
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Counted and labeled prescriptions with correct item and quantity.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Verified patient information to correctly dispense medications.
- Re-stocked shelves with prescribed medications and health care products.
MEDICINE COUNTER ASSISTANT
BROBBSON PHARMACY
10.2018 - 12.2020
- Dispenses prescription medication and other medical products to patients under the direction of the pharmacist
- Count pills, labels bottles, prices and compound medications to prepare prescriptions for patients as directed
- Perform administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers and restocking inventory
- Gathers, organizes and assesses patient information
- Supplies patients with information and education on their prescriptions
- Liaises with healthcare providers and patients to obtain correct prescription information
- Answers patients' questions about their medications under the supervision of the pharmacist
- Places orders for additional drugs as directed by the pharmacist
- Complete patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products
- Restocked shelves and prepared expired drugs for return
FRONT DESK RECEPTIONIST
DEDERCO COMPANY LIMITED
01.2018 - 06.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Create and maintain updated documents and spreadsheets
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Oversee sorting and distribution of incoming mail
- Operate office equipment such as photocopier, printer, binding, and laminating.
- Organizes book keeping and issue invoices/cheques
- Record meeting minutes
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Perform inventory of office supplies and order what is needed.
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
MECHANDISER
COCO-COLA COMPANY LIMITED
02.2014 - 11.2017
- Present update plans and design strategy to store management
- Prepare order sheet for all the shopping malls under my care
- Arranging the various products in the shelves according to the flavors
- Placed prices and descriptive signage to enhance displays and promote items
- Taking Stock
- Checking expiring dates of the products
- Supplying goods to the various malls
- Picking up checks from the account offices from the various malls under my care
- Making sure the company supplies goods to the malls as and when the delivery date is given
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Provided excellent service and attention to customers when face-to-face
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Boosted sales through effective collaboration with marketing team on promotional displays.
KITTING CLERK
DHL-AIRTEL PROJECT
01.2009 - 06.2013
- Assembles phones kits based on targeted goals set by the Distribution Centre
- Arrangement of SIM cards in serial numbers for distribution
- Kitting mobile phones with SIM cards
- Scanning mobile phones and SIM cards in their serial numbers
- Supported office clerical functions using word processing and other software, email and office machines
- Organized computer-based information to minimize errors
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Prepared packages for shipment by generating invoices and setting up courier deliveries
SALES REPRESENTATIVE
METROPOLITAN INSURANCE COMPANY
03.2003 - 06.2007
- Marketing of Insurance product
- Assist at the front desk
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives
- Followed up after sales to assess satisfaction and identify ongoing requirements
- Identified and approached potential customers by generating leads and setting appointments
- Interfaced with customers to resolve problems quickly
- Built client base and promoted products to new and existing clients
- Answered customers' questions and addressed problems and complaints in person and via phone
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Education
MEDICINE COUNTER ASSISTANT CERTIFICATE -
PHARMACY COUNCIL
10.2020
MEDICINE COUNTER ASSISTANT - Basic precautions in Drug Use, Routes of Administration for systemic effects, Prescription Form, Labeling prescriptions and medications, Mathematics of Dosages, Drug Abuse, Posology, Basic Pharmacology, Substance Abuse, Customer service
EMEF MCA/PSA TRAINING CENTRE
10.2018
DIPLOMA IN TOURISM - Structure of Travel and Tourism, Marketing of Travel and Tourism, Retail Operations, Tourism Management, Hotel Management
INTERNATIONAL SCHOOL OF AVIATION
01.2008
MICROSOFT OFFICE APPLICATION - Microsoft Word, Microsoft Excel, PowerPoint, Publisher and Access
NAKMENS COMPUTER INSTITUTE
01.2003
WASSCE -
MAWULI SENIOR SECONDARY SCHOOL
12.1997
Skills
- Active Listening Skills
- Effective Organizational Skills
- Collaborative Teamwork Skills
- Efficient Time Management
- Efficient Learning Ability
- Customer Assistance
- Inventory Management
- Stock Replenishment
- Medication Labeling
- Effective Listening
Activities
My favourite thing to do is spend time with my family, I have a young girl and we love spending time together whether it’s going on a walk, having a nice day out or staying in and watching movies. I also like to read, I have a keen interest in bead making which I love to do when I can find the time.
Timeline
MEDICINE COUNTER ASSISTANT
CARLWIL HEALTHCARE LIMITED
05.2021 - 08.2024
MEDICINE COUNTER ASSISTANT
BROBBSON PHARMACY
10.2018 - 12.2020
FRONT DESK RECEPTIONIST
DEDERCO COMPANY LIMITED
01.2018 - 06.2018
MECHANDISER
COCO-COLA COMPANY LIMITED
02.2014 - 11.2017
KITTING CLERK
DHL-AIRTEL PROJECT
01.2009 - 06.2013
SALES REPRESENTATIVE
METROPOLITAN INSURANCE COMPANY
03.2003 - 06.2007
MEDICINE COUNTER ASSISTANT - Basic precautions in Drug Use, Routes of Administration for systemic effects, Prescription Form, Labeling prescriptions and medications, Mathematics of Dosages, Drug Abuse, Posology, Basic Pharmacology, Substance Abuse, Customer service
EMEF MCA/PSA TRAINING CENTRE
DIPLOMA IN TOURISM - Structure of Travel and Tourism, Marketing of Travel and Tourism, Retail Operations, Tourism Management, Hotel Management
INTERNATIONAL SCHOOL OF AVIATION
MICROSOFT OFFICE APPLICATION - Microsoft Word, Microsoft Excel, PowerPoint, Publisher and Access
NAKMENS COMPUTER INSTITUTE
WASSCE -
MAWULI SENIOR SECONDARY SCHOOL
MEDICINE COUNTER ASSISTANT CERTIFICATE -
PHARMACY COUNCIL
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