VALERIE ANGEL OTTOH
Accra
Summary
Well-organized and knowledgeable customer service executive, stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.
Passionate and detail-oriented customer service professional with over 10 years of experience. Excellent time management, problem-solving and leadership abilities.
Overview
16
16
years of professional experience
Work History
Customer Success Agent (Remote)
MarbillCare Consulting
01.2024 - 12.2024
- Assist customers via live chat and email, addressing inquiries and resolving complaints
- Educate clients on the benefits of the services they use
- Process refunds and account cancellations as per customer requests
- Escalate complex issues to the appropriate department or management for further resolution
- Reach out to customers to gather feedback and assess satisfaction with services
Technical Support Representative - Tier II
Buwelo Ghana (HenrySchein One)
01.2022 - 12.2023
- Provided technical support for clients using dental software, including troubleshooting and issue resolution
- Remotely accessed client workstations and servers to address error feedback
- Used utilities to resolve customer complaints efficiently
Customer Experience Agent
Plato Consult (Vodafone Ghana)
08.2015 - 01.2022
- Fixed Broadband (FBB) Relationship Manager Support: Managed national broadband customer relationships and ensured customer satisfaction
- Acted as a lead contact for customer complaints, inquiries, and service issues
- Engaged in upselling and cross-selling broadband and business products
- Assisted customers with modem configurations, troubleshooting, and bill tracking
Customer Care Agent
Tech Mahindra (Airtel Ghana)
06.2014 - 07.2015
- Maintained accurate records of customer interactions and Airtel product information
- Managed customer complaints, queries, and service-related inquiries
- Provided voice and data services, as well as sim card registrations
Commercial Department: Retail Advisor & Customer Care Executive
Plato Consult (Vodafone Ghana)
03.2011 - 08.2013
- Handled customer complaints, inquiries, and product-related requests
- Generated sales leads and provided in-depth product knowledge to assist customer decision-making
- Managed data entry for customer records and ensured customer satisfaction
Teller
MaxMart Shopping Centre
10.2008 - 11.2010
- Provided excellent customer service by addressing product and payment-related queries
- Processed sales, issued receipts, and handled cash transactions accurately
- Maintained accurate transaction records and assisted with other store duties, including stocking and organizing
Education
Professional Diploma - System Engineering
IPMC
06.2014
Certificate - Banking
Shelley's Investment & Management Ltd.
09.2011
Salem Secondary School -
Salem Secondary School
08.2008
Aggrey Memorial International School -
Aggrey Memorial International School
04.2005
Skills
- Customer Success & Support
- Sales & Upselling
- Technical Troubleshooting
- Communication & Team Collaboration
- Multicultural Adaptability
- Customer service excellence
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Calm and professional under pressure
- Adaptability and flexibility
Hobbies and Interests
Reading, Cooking, Proficient in MS Word, Excel, PowerPoint, and Outlook., Fluent in English, Fluent in Twi
Timeline
Customer Success Agent (Remote)
MarbillCare Consulting
01.2024 - 12.2024
Technical Support Representative - Tier II
Buwelo Ghana (HenrySchein One)
01.2022 - 12.2023
Customer Experience Agent
Plato Consult (Vodafone Ghana)
08.2015 - 01.2022
Customer Care Agent
Tech Mahindra (Airtel Ghana)
06.2014 - 07.2015
Commercial Department: Retail Advisor & Customer Care Executive
Plato Consult (Vodafone Ghana)
03.2011 - 08.2013
Teller
MaxMart Shopping Centre
10.2008 - 11.2010
Certificate - Banking
Shelley's Investment & Management Ltd.
Salem Secondary School -
Salem Secondary School
Aggrey Memorial International School -
Aggrey Memorial International School
Professional Diploma - System Engineering
IPMC
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