Summary
Overview
Work History
Education
Skills
References
Training
EXTRACURRICULAR ACTIVITIES
Timeline
Generic

VALENTINA OFFEIBEA OFFEI

Accra

Summary

Motivated, trustworthy, reliable, tolerant and hardworking resource with about eight (8) years’ widespread work experience in many areas and have gained widespread knowledge and understanding of many different fields. With my communication and Interpersonal relation skills, I have the ability to optimize productivity, efficiency and service quality across various environments.

Offering strong foundation in customer engagement and market research, eager to learn and grow within sales and marketing environment. Brings ability to understand market dynamics and apply analytical skills to develop effective marketing campaigns.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

8
8
years of professional experience

Work History

Sales and Marketing Associate/ Personal Assistant

Summit Developments
05.2024 - Current
  • Boost sales revenue by developing and implementing targeted marketing campaigns.
  • Conducting market research to assess customer needs and preferences.
  • Organizing open houses and promotional events to increase brand visibility and generate leads.
  • Manage key accounts, resulting in increased customer satisfaction and repeat business.
  • Expanding client base through effective networking and relationship-building strategies.
  • Providing exceptional customer service, resolving issues promptly and ensuring long-term client retention.
  • Monitoring industry trends to stay ahead of competitors and maintain a competitive edge in the market.
  • Leveraging social media platforms as part of outreach campaigns, raising brand awareness among target audiences online.
  • Following through with leads to close sales over phone, in office and during external consumer engagements.
  • Collaborating with leadership to identify marketing and communication needs for team and stakeholders.
  • Gaining customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Serving customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostering lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performing effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informing customers of promotions to increase sales productivity and volume.
  • Identifying new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Assisting the CEO with personal and work related errands

Real Estate Sales Executive

JBL Realty
02.2022 - 04.2024
  • Marketing and promoting sales by advertising existing properties in company portfolio through social media networking and open houses
  • Developing and prospecting for new leads to increase the company's portfolio
  • Developing property listings by building rapport and reaching out to potential sellers by providing guidance and assistance to them
  • Research and development of company services and policies
  • Accompanying buyers to inspect properties, advising them on the suitability and value of the homes
  • Responding to clients' questions and inquiries regarding construction work, financing, maintenance, repairs, and appraisals of all listings in a timely manner
  • Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mails
  • Promote a positive image of the organization through clear communication both internally with colleagues and externally with clients
  • Excellent communication skills, both verbal and written
  • Demonstrate respect, friendliness and willingness to help staff with issues related to clients
  • Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service

Front Desk Receptionist/ Administrator

Flame Energy
08.2021 - 02.2022
  • Customer service: experience in providing excellent customer service, dealing with inquiries, and resolving issues efficiently
  • Telephone and in person etiquette: clear communication both in person and over the phone, ensuring a positive experience for visitors and callers
  • Multitasking: ability to handle multiple tasks simultaneously, such as managing incoming calls, greeting guests, and assisting with administrative duties
  • Organizational Skills: proficiency in keeping the front desk area organized, maintaining records, and managing and organising appointments
  • Time Management: capacity to prioritize tasks, meet deadlines, and effectively manage my time
  • Attention to Detail: maintaining accurate records, proofreading documents, and ensuring all administrative tasks are completed with precision
  • Handling correspondence and data entry
  • Administrative Support: providing support to colleagues or managers, such as arranging meetings, managing calendars, and preparing documents and presentations
  • Proficiency in office software like Microsoft Office

National Service Person

National Communications Authority
11.2020 - 07.2021
  • Reports to the manager, regulatory administration
  • Recording and preparing meeting minutes in a timely manner
  • Filing and scanning documents
  • Dispatching correspondence to various units and divisions within the Authority
  • Responding to and Initiating correspondence to clients of the Authority
  • Drafting memorandums
  • Writing and reviewing reports
  • Setting up Microsoft team meetings

Real Estate Agent

Gold Coast Homes and Investments Ltd
09.2018 - 05.2020
  • Marketing and promoting sales by advertising existing properties in company portfolio through social media networking and referrals
  • Developing and prospecting for new leads to increase the company's portfolio
  • Developing property listings by building rapport and reaching out to potential sellers by providing guidance and assistance to them
  • Research and development of company services and policies
  • Accompanying buyers to inspect properties, advising them on the suitability and value of the properties
  • Responding to clients' questions and inquiries regarding construction work, financing, maintenance, repairs, and appraisals of all listings in a timely manner
  • Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests where possible
  • Promote a positive image of the organization through clear communication both internally with colleagues and externally with clients
  • Respond to emails and other correspondence to facilitate communication and enhance business processes
  • Continually seek methods for improving daily operations and communications with efficiency
  • Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service
  • Excellent communication skills, both verbal and written
  • Demonstrate respect, friendliness and willingness to help staff with issues related to clients

Marketing Associate

Summit Housing and Developments
05.2020 - 01.2020
  • Marketing and promoting sales by advertising existing properties in company portfolio through social media networking, referrals and open houses
  • Developing and prospecting for new leads to increase the company's portfolio
  • Developing property listings by building rapport and reaching out to potential sellers by providing guidance and assistance to them
  • Research and development of company services and policies
  • Accompanying buyers to inspect properties, advising them on the suitability and value of the properties
  • Responding to clients' questions and inquiries regarding construction work, financing, maintenance, repairs, and appraisals of all listings in a timely manner
  • Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests where possible
  • Promote a positive image of the organization through clear communication both internally with colleagues and externally with clients
  • Respond to emails and other correspondence to facilitate communication and enhance business processes
  • Continually seek methods for improving daily operations and communications with efficiency
  • Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service
  • Excellent communication skills, both verbal and written
  • Demonstrate respect, friendliness and willingness to help staff with issues related to clients

Sales Agent

Allianz Life Insurance Company
07.2018 - 09.2018
  • Sales: Marketing and promoting sales by advertising Life Insurance packages to clients
  • Customer Service: Providing excellent customer service by answering client inquiries, explaining policy features, and assisting with claims processing
  • Prospecting: Identify and prospect potential clients through various channels such as cold calling, networking events, referrals, and online leads
  • Needs Assessment: Conduct thorough needs assessments to understand each client's insurance requirements and recommend appropriate coverage options
  • Policy Presentations: Present insurance policies to clients, explaining coverage details, benefits, exclusions, and premiums
  • Quote Generation: Generate insurance quotes based on client information and coverage needs, providing accurate pricing information
  • Policy Management: Assist clients with policy changes, updates, renewals, and cancellations as needed
  • Documentation: Prepare and maintain accurate documentation of client interactions, policy details, and sales activities
  • Compliance: Ensure compliance with insurance regulations, company policies, and industry standards in all sales and client interactions
  • Continuous Learning: Stay updated on industry trends, changes in insurance laws, and new product offerings to provide informed recommendations to clients

Sales and Marketing Officer

Prudential Life Insurance Company
05.2017 - 06.2018
  • Sales: Marketing and promoting sales by advertising Life Insurance packages to clients
  • Customer Service: Providing excellent customer service by answering client inquiries, explaining policy features, and assisting with claims processing
  • Prospecting: Identify and prospect potential clients through various channels such as cold calling, networking events, referrals, and online leads
  • Needs Assessment: Conduct thorough needs assessments to understand each client's insurance requirements and recommend appropriate coverage options
  • Policy Presentations: Present insurance policies to clients, explaining coverage details, benefits, exclusions, and premiums
  • Quote Generation: Generate insurance quotes based on client information and coverage needs, providing accurate pricing information
  • Policy Management: Assist clients with policy changes, updates, renewals, and cancellations as needed
  • Documentation: Prepare and maintain accurate documentation of client interactions, policy details, and sales activities
  • Compliance: Ensure compliance with insurance regulations, company policies, and industry standards in all sales and client interactions
  • Continuous Learning: Stay updated on industry trends, changes in insurance laws, and new product offerings to provide informed recommendations to clients

Education

Professional Development Certificate - Digital Marketing

Accra Business School
Accra, Ghana

Bachelor of Arts - Public Relations

Ghana Institute of Journalism(GIJ), Now, University of Media, Arts and Communications(UNIMAC)
Accra
11.2020

Diploma and Advanced Diploma - Human Resource Development

Central University College, ICM
Accra
05.2017

High School - Home Economics

Holy Child Senior High School
Cape Coast
05.2014

Skills

  • Highly motivated with strong drive and ability to exert positive influence to achieve key deliverables
  • Sales and advertising
  • Customer and client relations
  • Negotiation skills
  • Proficiency in English (Oral and written)
  • Relationship Building
  • Meeting Coordination
  • Critical Thinking
  • Mail handling
  • Team Collaboration
  • Office Management
  • HR Support
  • Research
  • Working independently and collaboratively in a team environment
  • Microsoft Office Suite
  • Proposal Writing
  • Attention to Detail
  • Active Listening
  • Report Writing
  • Resource Planning
  • Goal Setting
  • Work Planning and Prioritization
  • Brand awareness
  • Marketing analytics
  • Target audience identification
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Active listening
  • Effective communication
  • Team leadership
  • Team collaboration

References

Please to provide on request.

Training

  • Meqasa Real Estate Conferences and Workshops
  • 1 month career boot camp in Regulatory Best Practices, NCA from2020-11-03 to2020-11-27

EXTRACURRICULAR ACTIVITIES

Reading, Cooking, Singing, listening to music, history fanatic, passionate about church activities, I.e: evangelism, church camps, conventions, concerts and crusades, travelling, hiking.

Timeline

Sales and Marketing Associate/ Personal Assistant

Summit Developments
05.2024 - Current

Real Estate Sales Executive

JBL Realty
02.2022 - 04.2024

Front Desk Receptionist/ Administrator

Flame Energy
08.2021 - 02.2022

National Service Person

National Communications Authority
11.2020 - 07.2021

Marketing Associate

Summit Housing and Developments
05.2020 - 01.2020

Real Estate Agent

Gold Coast Homes and Investments Ltd
09.2018 - 05.2020

Sales Agent

Allianz Life Insurance Company
07.2018 - 09.2018

Sales and Marketing Officer

Prudential Life Insurance Company
05.2017 - 06.2018

High School - Home Economics

Holy Child Senior High School

Professional Development Certificate - Digital Marketing

Accra Business School

Bachelor of Arts - Public Relations

Ghana Institute of Journalism(GIJ), Now, University of Media, Arts and Communications(UNIMAC)

Diploma and Advanced Diploma - Human Resource Development

Central University College, ICM

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