Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Ushawu Abdulwahab

Hardware networking Engineer
Accra,Accra
Ushawu Abdulwahab

Summary

Proven achiever with a strong background in inventory management and problem-solving, honed at Uber Ghana. Excelled in enhancing store efficiency and customer satisfaction, demonstrating exceptional organizational skills and the ability to manage high call volumes. Skilled in warehouse operations and adept at maintaining professional composure, consistently delivering results that exceed employer expectations.

Overview

13
years of professional experience

Work History

I&C International Limited

Storekeeper
01.2020 - 05.2024

Job overview

  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Received product shipments and organized in stockroom storage area.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Enhanced store organization by implementing effective storage solutions and space utilization techniques.

Uber Ghana

IT Support Engineer
04.2015 - 04.2024

Job overview

  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

MTN Ghana

Call Center Representative
03.2011 - 05.2014

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

IPMC College
Accra

Advanced Diploma In Hardware Networking from Hardware Networking
03.2011

University Overview

IPMC College
Accra

Certificate In Microsoft User Expert from Computer Software And Media Applications
03.2008

University Overview

Nsaba Presbyterian Senior High
Central Region Ghana

Senior High School Certificate from General Art
05.2007

University Overview

Skills

  • Problem-Solving
  • Inventory Management
  • Warehouse Operations
  • Store Opening and Closing

Interests

Labor farming, poultry farming, fruit picker

Timeline

Storekeeper
I&C International Limited
01.2020 - 05.2024
IT Support Engineer
Uber Ghana
04.2015 - 04.2024
Call Center Representative
MTN Ghana
03.2011 - 05.2014
IPMC College
Advanced Diploma In Hardware Networking from Hardware Networking
IPMC College
Certificate In Microsoft User Expert from Computer Software And Media Applications
Nsaba Presbyterian Senior High
Senior High School Certificate from General Art
Ushawu AbdulwahabHardware networking Engineer