Umar Farouk Zindajua Abass Yikinsah
Kumasi
Summary
A versatile production and operations supervisor knowledgeable about equipment operation, quality standards, and safety hazards. Versed in documentation, compliance, and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Operations and Production Supervisor
Legendary Foods Limited
02.2021 - Current
- Oversees daily operations to achieve peak performance, guaranteeing efficient workflows and prompt task completion.
- Employees who receive regular coaching, mentoring, and training have higher team productivity.
- Optimizes resource allocation by carefully planning and monitoring inventory levels, staffing requirements, and equipment maintenance schedules.
- Employee turnover has been reduced by creating a positive work environment and responding to employee concerns promptly.
- Regularly evaluated direct reports' performance, identifying areas for improvement and setting appropriate development goals.
- Maintaining open lines of communication with upper management to provide regular updates on operational progress and team challenges.
- Coordinating emergency response plans in the event of a crisis or natural disaster affecting business operations.
- Contributing to long-term strategic planning discussions with the leadership team in order to shape the business unit's future direction.
- Enforcescompliance with regulations and company policies to improve workplace and employee safety and readiness.
Sales Supervisor
Legendary Foods Limited
06.2020 - 02.2021
- Collaborated with other departments to ensure clear communication and efficient workflow between teams.
- Regularly evaluated performance, identifying areas for improvement and implementing action plans as needed.
- Mentored junior employees, encouraging professional development and career advancement within the organization.
- Sales processes were streamlined by introducing efficient systems and tools, which optimized resource allocation.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- I coached and trained employees on how to handle different aspects of sales, complex issues, and difficult customers.
- Monitored daily sales performance and provided feedback to all team members.
Data Entry Clerk
Legendary Foods Limited
08.2019 - 06.2020
- Improved data accuracy by thoroughly reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by updating records on a regular basis to ensure their relevance and accuracy.
- Verified entered data against source documents to ensure consistency across multiple organizational platforms.
- The data was collected and entered into the company's database.
- Edited and analyzed the company's attendance tracking data for payroll purposes.
- Managed inventory and kept accurate records for budgeting and supply purposes.
Guest House General Manager
Rockville Place Limited
10.2017 - 06.2021
- Managed daily operations for the smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Front office procedures were streamlined to increase efficiency and improve guests' check-in and check-out experiences.
- Created comprehensive budgets, closely monitored expenses, and maximized cost-cutting opportunities.
- Preventive maintenance programs have been implemented to ensure that hotel facilities and equipment are in good condition and function properly.
- Ensured that all aspects of hotel operations were in accordance with industry regulations and health and safety guidelines.
- I oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Managed all documentation, including tenancy agreements and receipts.
- Managed all branch accounting works, including but not limited to the filing of taxes, bills paymentsand budgeting
Housekeeper and Receptionist
Rockville Place Limited
02.2015 - 02.2017
- Ensured a clean environment for guests through diligent daily housekeeping tasks.
- Improved guest satisfaction by ensuring thorough cleaning and prompt room turnovers.
- Prioritized guest comfort by providing attentive service and responding quickly to special requests or concerns.
- Maintaining high sanitation standards in common areas helps to create a welcoming environment for guests.
- I cleaned and stocked the guest rooms, replacing used towels and linens, vacuuming the floors, making beds, and replenishing bathroom supplies.
- I handled all laundry activities, such as washing sheets, ironing, and keeping inventory of materials.
- Vacuuming, cleaning windows, and dusting ensured that commercial buildings were clean and comfortable.
- To avoid waste accumulation, dispose of trash and recyclable materials on a daily basis.
- Bed sheets and towels were removed from rooms and pre-treated for stains to keep linens in good condition.
- Adhered to a professional house cleaning checklist.
- Handled requests for additional linens, toiletries, and other supplies.
- On the scheduled basis, I completed special housekeeping tasks such as turning mattresses.
- I assumed managerial roles whenever the manager was off duty or on leave.
- As security personnel when required
- Improved customer satisfaction by responding quickly to inquiries and providing accurate information.
Streamlined front desk operations to improve efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with up-to-date materials, making it a welcoming environment for visitors.
Strong multitasking abilities were demonstrated while managing multiple tasks at the same time under tight deadlines.
Developed positive client relationships through a professional demeanor and exceptional interpersonal skills.
Education
No Degree - Coaching Conversations
02.2024
No Degree - Visionary Leadership, Identity & Motivation:
02.2024
No Degree - Diploma in Project Management
01.2024
Cybersecurity
07.2024
- Introduction to Cybersecurity
- Cyber Thread Management
- CyberSecurity Essential
- Endpoint Security
Diploma in Hospitality And Tourism Management
02.2022
Diploma in Supervision
09.2021
Diploma in Customer Service
12.2019
Customer Service Training
02.2019
Skills
- Continuous Improvement
- Staff Management
- Staff Development
- Equipment Operations and Monitoring
- Training and mentoring
- Operations Management
- Standard Operating Procedures
- Project Management
- Performance monitoring
- Safety Management
- Staff Supervision
- Regulatory Compliance
- Logistics Management
- Work Planning and Prioritization
- Interpersonal Communication
- Multitasking
- Problem-solving aptitude
- Interpersonal Skills
- Adaptability
- Time Management
- Inventory Assessment
- Reliability
- Conflict Resolution
- Problem-Solving
- Project Management
- Excellent leadership and decision-making skills
- Great verbal and written communications skills
- Strategic planner
- Strong leadership abilities
- Emotional intelligence skill
- Coaching skills
- Conflict Resolution skills
- Proactive leadership and interpersonal skills
- Highly adaptable to change
- Effective team player
Languages
English
Upper intermediate (B2)
Hausa
Upper intermediate (B2)
Akan Twi
Upper intermediate (B2)
Kasem
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsPaid sick leaveHealthcare benefitsPaid time offWork from home optionSoftware
Quick Books
Microsoft Office Package
Sage 3600
Timeline
Operations and Production Supervisor - Legendary Foods Limited
02.2021 - Current
Sales Supervisor - Legendary Foods Limited
06.2020 - 02.2021
Data Entry Clerk - Legendary Foods Limited
08.2019 - 06.2020
Guest House General Manager - Rockville Place Limited
10.2017 - 06.2021
Housekeeper and Receptionist - Rockville Place Limited
02.2015 - 02.2017
University of California, Davis - No Degree, Coaching Conversations
Macquarie University - No Degree, Visionary Leadership, Identity & Motivation:
Alison College - No Degree, Diploma in Project Management
Cisco Network Academy - , Cybersecurity
Alison College - , Diploma in Hospitality And Tourism Management
Alison College - , Diploma in Supervision
Alison College - , Diploma in Customer Service
Alison College - , Customer Service Training
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