Umar Tasiu
Kumasi
Summary
Dynamic hospitality professional with extensive experience at Fredricks Lodge, excelling in guest service and hospitality standards. Proven ability to enhance visitor satisfaction through exceptional service and personalized interactions. Skilled in hospitality software and training, fostering a well-prepared team that consistently exceeds expectations in a fast-paced environment.
Experienced with maintaining high standards of cleanliness and order in guest areas. Utilizes effective communication to address guest needs promptly. Knowledge of best practices in hospitality and customer service.
Experienced with managing front desk operations and ensuring guest satisfaction. Utilizes strong communication and organizational skills to resolve issues and streamline processes. Knowledge of hospitality protocols and guest service excellence.
Experienced with customer service, event coordination, and operational management in hospitality settings. Utilizes excellent communication and multitasking abilities to ensure guest satisfaction and smooth operations. Strong understanding of hospitality protocols and guest engagement strategies.
Hospitality professional with comprehensive background in guest service management, ensuring exceptional guest experiences. Known for collaborative approach and reliability in dynamic environments. Expertise in conflict resolution and effective communication.
Overview
2
2
years of professional experience
Work History
Hospitality
Fredricks Lodge
02.2023 - 03.2025
- Participated in staff training programs to continuously improve skills and knowledge in the hospitality industry.
- Participated in ongoing professional development opportunities related to hospitality management or entertainment industry trends to stay current in an evolving field.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Trained new team members on company policies, procedures, and best practices in hospitality services.
- Enhanced congregation satisfaction by implementing a welcoming and efficient hospitality program.
- Participated in ongoing professional development opportunities to maintain industry knowledge and best practices within hospitality.
- Trained team members on best practices for hospitality, elevating overall staff performance.
- Exceeded expectations for visitor hospitality by offering refreshments, providing reading materials, and engaging in friendly conversation while they waited for appointments.
- Participated in ongoing professional development workshops to stay current on industry trends and enhance personal skills as a hospitality professional.
- Trained new interns on company policies and hospitality best practices, contributing to a well-prepared workforce.
- Provided exceptional hospitality by anticipating guest needs and promptly addressing any concerns or inquiries, resulting in repeat clientele.
- Improved team performance with regular training sessions, sharing best practices in customer service and hospitality.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
Education
High School Diploma -
Nurul Ameen Islamic School
Kumasi06-2022
Skills
- Hospitality and service industry background
- Hospitality experience
- Hospitality environment
- Exceptional hospitality
- Hospitality industry expertise
- Hospitality specialist
- Hospitality and catering
- Hospitality and guest service
- Hospitality background
- Hospitality accounting
- Hospitality Standards
- Hospitality software expertise
- Hospitality and accommodation
- Hospitality expertise
- Hospitality properties
- Hospitality and professionalism
Languages
English
Advanced (C1)
Timeline
Hospitality
Fredricks Lodge
02.2023 - 03.2025
High School Diploma -
Nurul Ameen Islamic School
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