Udahemuka Freeman

An innovative, multilingual IT professional with over 3 years of hands-on experience providing end-to-end technical support across software, hardware, and networking. Currently trusted with launching new IT operations in Ghana on behalf of CCI Rwanda — a project that involved server deployment, switch configuration, and building a local support team from scratch. I thrive in high-stakes environments, rapidly learn new technologies, and bridge the gap between technical execution and user satisfaction. Passionate about infrastructure, automation, and supporting mission-critical systems.

• Cisco Certified Network Associate (CCNA), Expired
• CompTIA Network+ and Security+, Pursuing (Self-study ongoing)

• Launched a New IT Campaign in Ghana, 01/01/24, Handpicked by management to lead the IT setup for a new country operation. Deployed core infrastructure, trained the local team, and ensured go-live within 60 days.
• Trained Local IT Teams, Mentored new hires and transferred institutional knowledge, ensuring smooth knowledge continuity.
• Automated User Policies, Streamlined operations using PowerShell to automate Group Policy tasks.
• Supported Multinational Operations, Provided remote and onsite support to teams in Rwanda, Ghana, and South Africa.

• English, Fluent
• French, Fluent
• Kinyarwanda, Native