Twum Emmanuel
Nkoranza
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Information Technology Technician
Self Employed
Nkoranza, Ghana
05.2020 - Current
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Installed, configured and maintained computer systems and network connections.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technician
Asuah Francis
Nkoranza, Ghana
04.2017 - 08.2019
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
High School Diploma -
Yefriman ( Osei Bonsu ) Senior High School
Yefri, Nkoranza North06.2014
Skills
- Budget and Cost Analysis
- Network Administration
- End-User Support
- Change Request Processing
- Software Updates
- Hardware Installations
- Device Installation
- Hardware Configuration
Timeline
Information Technology Technician
Self Employed
05.2020 - Current
IT Technician
Asuah Francis
04.2017 - 08.2019
High School Diploma -
Yefriman ( Osei Bonsu ) Senior High School