TRUMAINE COOK
TQL
Spanish Fort
13
years of professional experience
Customer-focused sales and service professional with 15+ years of experience in telecommunications, logistics, automotive sales, and retail management. Proven ability to build relationships, resolve complex customer concerns, negotiate solutions, and exceed performance expectations. Driven, dependable, and committed to providing exceptional service while continuously finding solutions.
Work History
Logistic Broker
7 Months- Coordinated freight shipments by connecting shippers with qualified carriers, ensuring timely pickups and deliveries.
- Negotiated competitive rates, monitored shipment statuses, and resolved transportation issues throughout the shipping process.
- Cultivated strong customer and carrier relationships through effective communication, problem-solving, and dedicated service.
Integrated Solutions Manager / In-Home Expert
3 Years 6 Months- Managed customer accounts, products, billing needs, upgrades, and service solutions to enhance customer satisfaction.
- Delivered personalized solutions directly in customers' homes, ensuring alignment with their specific needs.
- Built strong customer relationships, identifying opportunities to address evolving technology and account needs.
Loyalty Retention Manager
2 Years 8 Months- Retained customers by resolving account concerns, billing issues, and service needs to enhance satisfaction and loyalty.
- Recommended upgrades and solutions, delivering exceptional customer service to improve retention rates.
- Handled high-volume customer interactions in fast-paced call center, ensuring prompt resolution and customer satisfaction.
Product Specialist
1 Year 3 Months- Guided customers through vehicle sales process, fostering lasting relationships.
- Analyzed customer needs to recommend tailored products and financing solutions.
- Educated customers on product features, benefits, and financing options to enhance purchasing decisions.
- Collaborated with sales team to develop strategies for promoting new vehicle launches and special offers.
- Analyzed customer feedback to identify trends and inform product enhancements and service improvements.
Product Specialist
8 Months- Guided customers through vehicle selection and purchasing while providing professional service.
- Generated sales through relationship building, product knowledge, and effective communication.
- Developed product knowledge to assist customers in selecting vehicles and features.
- Conducted market research to identify trends and customer preferences for new vehicle offerings.
- Collaborated with sales team to create compelling presentations highlighting product benefits.
Store Manager
3 Years 3 Months- Led daily store operations, supported representatives in meeting sales and account needs, and enhanced team performance.
- Managed inventory and device troubleshooting while providing customer service and driving sales activities.
- Oversaw daily store operations, ensuring alignment with corporate policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
Education
Associate Degree - Business Management
Expected May 2027
High School Diploma
Skills
Logistics & Transportation
Account Management
Sales & Retention
Freight Coordination
Problem Solving
Customer Service
Freight negotiation
Product Knowledge
Relationship Building
Leadership
Communication
Negotiation skills
Additional Information
LEADERSHIP & COMMUNITY
Lead Pastor and community leader with experience mentoring and guiding youth, young adults, and adults. Committed to leadership, service, personal development, and making a positive impact in the community.
Timeline
Logistic Broker
TQL
04.2025 - 11.2025Read More
Integrated Solutions Manager / In-Home Expert
AT&T
08.2021 - 02.2025Read More
Loyalty Retention Manager
AT&T
11.2018 - 07.2021Read More
Product Specialist
Eastern Shore Toyota
07.2017 - 10.2018Read More
Product Specialist
Chris Meyers Dodge Chrysler Jeep
11.2016 - 07.2017Read More
Store Manager
United Cellular
05.2013 - 08.2016Read More
Fairhope High School
High School Diploma
Read More
San Antonio College
Associate Degree from Business Management
Read More
LEADERSHIP & COMMUNITY
Lead Pastor and community leader with experience mentoring and guiding youth, young adults, and adults. Committed to leadership, service, personal development, and making a positive impact in the community.