Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tricia Eyram Doamekpor

Tricia Eyram Doamekpor

Accra

Summary

Experienced Hospitality professional adept in managing work procedures, preparing work schedules and expediting team’s workflow. Analytical and detail-oriented with excellent communication skills. Offering 7 years of service and expertise in Front Office and Reservations operations.

Overview

8
8
years of professional experience

Work History

Front Office Operations and Reservations Supervisor

PEDUASE VALLEY RESORT
Aburi
12.2020 - 02.2023
  • Performed Check-ins and Check-outs
  • Handled all Guests complaints and enquiries regarding reservations
  • Operated the Switchboard efficiently and directing calls accordingly
  • Supervised all Front office staff.
  • Trained new front office staff on all Standard operating procedures of the hotel
  • Prepared weekly schedule and leave schedule for all front office staff
  • Handled all stores requisitions and manage stock levels.

Reservations Manager

ACCRA MARRIOTT HOTEL
Accra
12.2020 - 02.2023
  • Daily review of reservations report
  • General reservations via email, phone calls and walk ins
  • Handled all Guests complaints and special requests.
  • Supervised Reservations team
  • Had refresher trainings with the reservations team.
  • Prepared pro-forma Invoices for guests
  • Reviewed minutes of weekly scrub and strategic meetings
  • Prepared end of month reservations report.

Travel Executive/Administrative Assistant

SAFE LIFE EXPERIENCE CONSULT
Accra
09.2019 - 03.2020
  • Booked both international and local airline tickets for Clients
  • Made hotel reservations for Clients
  • Arranged shuttles and rented cars for Clients trips and for airport pickups and drop offs
  • Prepared internal and external proposals for local and international tours and events
  • PowerPoint presentations
  • Purchased office supplies and equipment mainly based on staff request.

Front Office Manager

PROTEA HOTEL SELECT
Takoradi
11.2017 - 08.2019
  • Supervised and trained all Front Office staff
  • Handled all check ins and checkouts for groups
  • Prepared Group Invoices (Rooms, Meals and Conferences)
  • Handled Guests complaints and enquiries
  • In charge of department's cash Float.
  • Allocated Training for all Front Office Team Members on online learning platform.

Revenue and Reservations Manager

PROTEA HOTEL SELECT
Takoradi
05.2016 - 11.2017
  • Prepared Monthly room revenue and OTA (Online Travel Agents) reports
  • Forecasted room revenue for the next three months
  • Liaised with Sales and Marketing for Monthly events and conferences
  • Prepared quotations and Proforma Invoices for GUESTS events and conferences.
  • Acting Front Office Supervisor.

Guest Service Agent

PROTEA HOTEL SELECT
Takoradi
07.2015 - 05.2016
  • General Reservations over the phone and in person
  • Assigned rooms to Guests arriving
  • Performed Check-ins and Check-outs
  • Arranged shuttle or taxi services as per Guest request
  • Operating the Switchboard efficiently and directing calls accordingly

Education

Bachelor of Arts (English and History) -

UNIVERSITY OF CAPE COAST
05.2013

Skills

  • Team Training
  • Customer Satisfaction
  • Time Management
  • Reservations Management
  • Phone Etiquette
  • Upselling proficiency
  • Travel reservations
  • Sales

Languages

English
Advanced
C1

Timeline

Front Office Operations and Reservations Supervisor

PEDUASE VALLEY RESORT
12.2020 - 02.2023

Reservations Manager

ACCRA MARRIOTT HOTEL
12.2020 - 02.2023

Travel Executive/Administrative Assistant

SAFE LIFE EXPERIENCE CONSULT
09.2019 - 03.2020

Front Office Manager

PROTEA HOTEL SELECT
11.2017 - 08.2019

Revenue and Reservations Manager

PROTEA HOTEL SELECT
05.2016 - 11.2017

Guest Service Agent

PROTEA HOTEL SELECT
07.2015 - 05.2016

Bachelor of Arts (English and History) -

UNIVERSITY OF CAPE COAST

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Tricia Eyram Doamekpor