Summary
Overview
Work history
Education
Skills
Languages
Voluntary Activities.
Additional Information
Timeline
Generic

TRECIA SEDINAM DOE

Tema,Greater Accra Region

Summary

Dynamic individual skilled in addressing competing priorities with stringent time management and strategic prioritization. Versed in industry best practices and regulatory requirements.

Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Customer service representative

ISON EXPERIENCES BPO.
Tema, ACCRA
09.2023 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed 200+ daily calls, taking orders and escalated cancellations.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Managed high-volume customer queries simultaneously through effective multitasking.

National Service Person

Ghana Ports And Harbors Authority
Tema, Ghana
12.2022 - Current
  • Recorded information in Word and Excel documents for reliable reference.
  • Collaborated with wider teams to aid productivity and achieve good project progress.
  • Devised robust solutions using excellent troubleshooting and problem-solving skills.
  • Took instruction well to complete daily tasks to specifications and within deadlines.
  • Photocopied, scanned and printed relevant data for manager.
  • Researched missing and outdated information provided to maintain updated records.
  • Registered new customer account details in system.
  • Adhered to data integrity and security policies by protecting information.
  • Address enquiries by phone or email regarding data information.
  • Verified accuracy of information and sorted information of documents for computer entry.
  • Performed back up operations to save and store data on servers or cloud.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Extracted and exported data from software to update information and maintain accuracy.
  • Examined data to detect errors and discrepancies.
  • Generated weekly and monthly reports for managers.
  • Utilised various data programs to manage and monitor data.
  • Supported executive leadership and office staff by managing operational workflow.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.

Field Assistant

DOLAOAK LOGISTICS LIMITED
Tema, Accra
05.2019 - 08.2019
  • Supported executive leadership and office staff by managing operational workflow.
  • Cultivated relationships with high-volume suppliers to drive beneficial business deals.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.
  • Maintained tidy reception area to provide visitors with positive first impression of company.
  • Scheduled and confirmed appointments for entire management team.

Education

Bachelor of Arts - POLITICAL SCIENCE AND INFORMATION STUDIES

UNIVERSITY OF GHANA-LEGON
GHANA
08.2018 - 09.2022

Skills

  • Operational assessment
  • Identifying hazards
  • Briefing leadership
  • Operational support
  • Strategic planning
  • Critical Thinking
  • Team Player
  • Efficient
  • Readiness to learn
  • Logistical planning
  • Facility management
  • Exceptional communication
  • System implementation
  • Bilingual customer support
  • Adaptive team player
  • Data acquisition
  • Creative problem solving
  • 80 wpm typing speed
  • Telephone skills
  • Customer loyalty building
  • Multi-line phone talent
  • Complaint handling
  • Administrative support
  • Relationship-building
  • Strategic sales knowledge
  • Results oriented
  • Professional demeanour
  • Strong customer service orientation
  • Centralised delivery initiatives
  • Written and verbal communication skills

Languages

English
Fluent
French
Elementary

Voluntary Activities.

  • Organizer Mobile library (Play and Learn Foundation)
  • Taught children from underserved communities to read and in order to improve their vocabulary skills.
  • Actively took part in a team that coached teenage girls on issues related to hygiene and mental health -Yaa Asantewaa Girl Empowerment Program(YAGEP).
  • Served as a community mentor to a young girl and helped scale her academic and thinking skills.-Community Tutor.
  • Actively engaged in social interventions in communities aimed at sharing love with homeless people. (Street love project )

Additional Information

  • REFEREE-MR. SELASSIE SUSUAWU-054315548

Timeline

Customer service representative

ISON EXPERIENCES BPO.
09.2023 - Current

National Service Person

Ghana Ports And Harbors Authority
12.2022 - Current

Field Assistant

DOLAOAK LOGISTICS LIMITED
05.2019 - 08.2019

Bachelor of Arts - POLITICAL SCIENCE AND INFORMATION STUDIES

UNIVERSITY OF GHANA-LEGON
08.2018 - 09.2022

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TRECIA SEDINAM DOE