Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tovia Nkposong

Tovia Nkposong

Accra

Summary

Motivated and detail-oriented Information Technology student with strong communication, customer service, and problem-solving skills. Experienced in web development, video editing, and virtual assistance, with a proven ability to manage projects and handle client relations. Adept at working in fast-paced environments, with a commitment to providing quality service and achieving set goals. Strong team player with a focus on continuous improvement and delivering value.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Engr. Archibong Nkposong
Abuja
10.2022 - 04.2023
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Maintained and managed customer files and databases

Customer Service Cashier

Mary Umoh
Lagos
06.2014 - 09.2014
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

Information Technology -

UNIVERSITY OF GHANA
09.2024

High School Diploma -

UniCal Intl. Demonstration Secondary School
Calabar, Nigeria
07.2018

Skills

  • Web Design
  • Web Development
  • Video Editor
  • Virtual Assistant
  • Project Management
  • Online Chat
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Customer Relationship Management
  • Active Listening

Languages

English
First Language
Chinese (Mandarin)
Elementary (A2)
A2
Efik
Upper Intermediate (B2)
B2

Timeline

Customer Care Representative

Engr. Archibong Nkposong
10.2022 - 04.2023

Customer Service Cashier

Mary Umoh
06.2014 - 09.2014

Information Technology -

UNIVERSITY OF GHANA

High School Diploma -

UniCal Intl. Demonstration Secondary School

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Tovia Nkposong