TOSSOU ESTHER MORKPORKPOR AFI

• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Captured opportunities for additional sales during project implementation and rollout with existing accounts which resulted increase sales by 10%.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.

• Negotiated and managed third-party contracts related to project deliverables.
• Coordinated material procurement and required services for projects within budget requirements.
• Monitored project progress, identified risks and took corrective action as needed.
• Planned, designed, and scheduled phases for large projects.
• Achieved project deadlines by coordinating with contractors & vendors to manage performance.
• Prepared and submitted project invoices for review and approval.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Managed over 30 calls per day.
• Computerized office activities-maintained customer communications and tracked records through delivery.
• Collected, validated and distributed information to committees.
• Aided colleagues, chair and members through regular communication and assistance.
• Oversaw successful planning and execution of meetings, programs and events.
• Drove workflow improvements by streamlining processes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.

• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Maintained appropriate filing of personal and professional documentation.
• Sourced and ordered office equipment and supplies.
• Organized and attended meetings and compiled related documents and reports.
• Arranged domestic and international travel plans and itineraries.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Promoted exceptional customer service by engaging clients on sales floor.
• Checked store merchandise regularly for proper display and replenishment.
• Built and maintained rapport with store personnel to effectively meet company and client objectives.
• Monitored phone calls for quality assurance.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.

organizational development. A Case of Ghana Revenue Authority. Head Office