Thywill Jiagge
Accra
Summary
A highly skilled Senior IT Officer with 8+ years of working experience with diverse cultures and background of team. Demonstrated excellent technical IT skill, highly results oriented, solid organizational and supervisory skills with strong analytical skills throughout my career. I am committed to maintaining excellence by keeping abreast with technological innovations and adapting to emerging environments.
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Solutions and Services Officer
ATLANTIC COMPUTERS & ELECTRONICS LTD.
06.2015 - Current
- Maintain overall network security and up time.
- Design and Implement IP Telephony Solutions.
- Design and implement Network Security Solutions.
- Deployment and Configuration of Network Security Devices.
- Configuration and Troubleshooting of VPN, Leased line ISDN and SIP trunks.
- Design, Implement, maintain, and support Windows Server Infrastructure.
- Perform scheduled maintenance and upgrades of network devices avoiding downtime.
Project IT Lead & Network Engineer
AMS STRUCT INFOSOLUTIONS LTD.
12.2014 - 05.2015
- Hardware repairs and maintenance services.
- Install and configure networks for clients.
- Set up VoIP for small businesses.
- Design and installation of computer labs for basic schools with state-of-the-art facilities.
- Prepare desktops for use.
- Design websites.
Intern
ATLANTIC COMPUTERS & ELECTRONICS LTD.
08.2014 - 11.2014
- Basic I.T training for staff.
- Adding, Removing, and updating user account information.
- Wireless network routing.
- Responsible for support calls for Network issues in the department.
- Responsible for full functional and technical training of all newly recruited staff in the department.
- Responsible for installing and updating antivirus and operating system installations.
- Duties: The following were my responsibilities
National Service Person
ABESIM SENIOR HIGH SCHOOL, SUNYANI
09.2012 - 07.2013
- Planning and instructing lessons on biology, chemistry and physics.
- Overseeing the science laboratory activities.
- Planning field trips and other fun activities.
- Enforcing classroom management and school administrative policies.
- Maintenance of computers.
- As one of the newly created Municipal Assemblies by the government of Ghana and the representative of the central government at the local level, I was responsible for the following.
Education
Network and Information Security -
AITI-KACE (Kofi Annan Centre of Excellence)
CCNA - undefined
AITI-KACE (Kofi Annan Centre of Excellence)
BSc. - Computer Engineering
Ghana Technology University College
01.2012
WASSCE - undefined
Tema Secondary School
01.2006
Skills
- Network security management
- VoIP solutions expertise
- Windows server support
- Data management solutions
- Troubleshooting Wi-Fi and network infrastructure
- Proficient in online research
Accomplishments
- Project Lead New Office Setup – African Alliance Securities Ghana Ltd. Setup and configuration of Windows server 2019 Active Directory Domain Services. Microsoft Office 365 implementation. Setup & configuration of Sophos firewall system. Design and Configuration of an IP PBX to route calls over analog Trunk.
- Team Lead Data Center Setup – Electoral Commission of Ghana. Setup and configuration of server and environmental monitoring units in the datacenter.
- Project Lead Firewall Implementation – Nuclear Power Institute Setup and Integration of firewall.
- Project Lead New Office Setup – Delegation of German Industries and Commerce in Ghana LAN installation and cable management. Setup and configuration of Windows server 2019 Active Directory Domain Services. Setup & configuration of Sophos firewall system. Design and Configuration of an IP PBX connecting 30 IP phones and route calls over SIP Trunk. Microsoft Azure Storage implementation.
- Project Lead Letshego Ghana IP Telephony Design and Configuration of an IP PBX connecting 30 IP phones and route calls over ISDN.
- Project Lead IP Telephony – CFAO Equipment Tema Design and Configuration of an IP PBX connecting 50 IP phones and route calls over ISDN.
- Project Lead Firewall Implementation – Bui Power Authority Setup and Integration of firewall.
- Project Lead IP Telephony – Glico Insurance Company. Design and Implementation of 200 IP phones for head office and over 5 regional offices.
- Project Lead Firewall Implementation – Royal Crown Packaging Ltd. Setup and Integration of firewall.
- Project Lead Firewall Implementation – Amaris Terminal Setup and Integration of firewall.
- Project Lead Office relocation and Office Setup - ASCOMA Ghana Setup and integrate firewall, Windows server configuration and VOIP.
- Project Lead IP Telephony – Bank of Africa office relocation Design and Implementation of 300 Phones and two branches in Accra.
Certification
- AZ-900 - Microsoft Azure Fundamentals - 2023
- Certified Sophos Architect - 2021
- Configuring Advanced Windows Server 2012 Services (412) - 2020
- Cisco Networking: On-Premises and Cloud Solutions (500-551) - 2019
- Certified Snom VOIP solution Expert - 2016
- Certified Sophos XG Firewall Engineer - 2017
- Installing and Configuring Windows Server 2012 (410) - 2015
- Certified SMB Specialization for Engineers (Cisco 700-501) - 2014
- Certified SMB Specialization for Account Managers (Cisco 700-505) - 2014
PERSONAL DATA
Nationality: Ghanaian
Language Spoken: English
References
Thomas, Awume, CEO, Thames Business Solutions, +233 244 238 080, +233 303 712 712, Thames Business Solutions
Hobbies and Interests
Motivating and Empowering People., Programming and Internet of Things., Surfing and making good research of information on the web., Contacting new people, adaptable, resilient, and learning new things from them., Driving, Reading, Soccer and Traveling.
Timeline
Senior Solutions and Services Officer
ATLANTIC COMPUTERS & ELECTRONICS LTD.
06.2015 - Current
Project IT Lead & Network Engineer
AMS STRUCT INFOSOLUTIONS LTD.
12.2014 - 05.2015
Intern
ATLANTIC COMPUTERS & ELECTRONICS LTD.
08.2014 - 11.2014
National Service Person
ABESIM SENIOR HIGH SCHOOL, SUNYANI
09.2012 - 07.2013
CCNA - undefined
AITI-KACE (Kofi Annan Centre of Excellence)
BSc. - Computer Engineering
Ghana Technology University College
WASSCE - undefined
Tema Secondary School
Network and Information Security -
AITI-KACE (Kofi Annan Centre of Excellence)