Thompson Oppong-Duah
Accra
Summary
Adept Two Way Radio Technician with a proven track record at Gold Fields Ghana Limited, excelling in antenna installation and teamwork. Mastered RF troubleshooting and customer support, significantly enhancing operational efficiency and client satisfaction. Skilled in both technical and collaborative capacities, consistently delivering innovative solutions and fostering positive outcomes. Logical Radio Repairman committed to safety in hazardous and restrictive workspaces. Tackles projects with skill and accuracy. Offering over 15 years of comprehensive experience in Two Way Radios industry. Driven to demonstrate superior performance on job sites and produce quality results.
Overview
17
17
years of professional experience
Work History
Two Way Radio Technician
Gold Fields Ghana Limited
04.2012 - 06.2021
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, m
- Served as a valuable resource for colleagues seeking advice on challenging technical problems or unique installation scenarios.
- Maintained accurate inventory of radio equipment, ordering replacement parts as needed to minimize downtime.
- Played an integral role in expanding business offerings into new markets through diligent research and development of new radio system solutions.
- Collaborated with engineering team to design custom solutions for complex radio systems installations.
Telecom and Two Way Radio Technician
Dizengoff Ghana Limited, (Communication, Motorola)
03.2004 - 03.2012
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Responded to service requests during and after business hours.
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Read blueprints and schematics to correctly place equipment.
- Assisted sales team in providing accurate quotes for potential clients by thoroughly understanding their radio system requirements.
- Minimized disruptions during facility renovations by collaborating closely with construction teams to coordinate radio system upgrades.
- Increased customer satisfaction rates with prompt and knowledgeable support in addressing their technical concerns.
Education
No Degree - Electrical, Electronics And Communications Engineering
IT'S JESUS ELECTRONICS And ELECTRICALS Training
Accra, Ghana06.1999
Skills
- Antenna Installation
- RF troubleshooting
- Customer Support
- Power Supply Management
- Software Programming
- Component Soldering
- Transmitter Maintenance
- Teamwork and Collaboration
Timeline
Two Way Radio Technician
Gold Fields Ghana Limited
04.2012 - 06.2021
Telecom and Two Way Radio Technician
Dizengoff Ghana Limited, (Communication, Motorola)
03.2004 - 03.2012
No Degree - Electrical, Electronics And Communications Engineering
IT'S JESUS ELECTRONICS And ELECTRICALS Training
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