Thomas Tetteh Dosoo
Administrative/Operations
Accra
Summary
Committed Operations, Administrative and customer service personnel, skilled in increasing operational efficiency to achieve corporate goals. Detailed-oriented with drive for effectively managing budgets and executing administrative task.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Operations&Administrative Officer
CIGO Energy
East Legon
02.2021 - 12.2022
- Site Visitation of 7 projects
- Records Keeping of 20 land documents
- Documentation of 7 Lands
- Documentation of 7 filling station
- Ordered office supplies and researched new deals and suppliers.
- Prepared, reviewed and submitted team expense reports.
- Drafted documents and reports for management review.
- Sourced and ordered office supplies within allocated budget.
Operations Officer
Q8 Oil (GH) Company LTD
Madina
11.2020 - 02.2021
- Procured building materials for site development
- Sourced for human resource for site
- Site visitation
- Budget creation for fresh sites marked for development
- Sourced for suppliers
Ag. Operations Manager
Skynet Express
Accra
06.2019 - 03.2020
- Coordinated, monitored and reported on 10 regional offices.
- Ensured effective and efficient collation of all items picked and either delivered in Accra or shipped to various regional offices
- Ensured prompt notification of client services manager of anticipated delays as well as unanticipated delays
- Ensured delivery reports, pickup reports and master manifest is complete for submission at all times
- Actively pursuing alternative routes for shipments
- Ensured pickup of all shipments across regions and make sure delivery is done on time as well as tracking of all return documents and pods making sure all hard copies are received on time
- Ensured utmost discipline and respect among operation team at all times.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Led overall direction, coordination and evaluation of department functions.
Supply Chain Officer/Regional Coordinator
Skynet Express
Accra
06.2018 - 03.2020
- Coordinated and monitored operations of 10 regional offices
- Provided human resource for Multichoice Ghana Limited when moving stock to other regions
- Provided transportation for brands like Multichoice Ghana Limited, Japan Motors, Silver Star, CFAO, Sylva Spare Plus etc.
- Coordinated distribution of packages within 10 regions
- Report Generation
- Manifesting and tracking of shipments
Branch Supervisor
Unique Microfinance Limited
Tema
10.2017 - 05.2018
- Assisted credit department
- Supervised branch activities
- Aided in policy making at branch level
- Operations, Marketing and Credit Report writing
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
Assistant Manager
Unique Microfinance Limited
01.2017 - 10.2017
- Supervised branch operations
- Help make policies
- Handle customer complaints
- Brought in 20 new customers
- Help identify new markets
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Built customer relationships with consultative sales approach.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Trained staff on best practices to achieve optimal productivity.
Restaurant Manager
SAG Catering Ghana Limited
Arcade
10.2016 - 01.2017
- Assigning duties to employees
- Hired 5 new staff
- Providing employee orientation
- Designed employee work schedules
- Handled customer service issues
Operations Officer
Global Access Savings &Loans
07.2014 - 04.2016
- Opened 5 accounts daily
- Attended to Customer relation issues
- Handled Clearing of cheques
- Completed and filed various bank report
- Assisted in branch management
- Enabled smooth running of operations, supporting a team of 6 department staff.
- Enabled smooth running of operations, supporting a team of 7 department staff.
Branch Manager
Global Access Savings & Loans
12.2014 - 01.2015
- Acted as branch manager
- Assisted in branch policy making
- Handled customer complaints and getting new clients
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Maintained detailed records of branch office activities.
Teller
Global Access Savings & Loans
05.2013 - 07.2014
- Received and crosschecked working cash at beginning of shift
- Identified customers, validate and cash cheques
- Paid cash to 50 remitted clients daily
- Explain, advise on and promote bank products and services to customers
- Handling Savings ,Current, “Susu” and MTN Cash Withdrawals as well as deposits
- Identified and mitigated potential fraud and transaction risks.
- Organized and stocked teller areas to maintain readiness for daily customer flows.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Opened new accounts and explained featured benefits and monthly fees.
- Reconciled cash drawers and daily transaction records to support accuracy.
Teller
First Atlantic Bank
01.2010 - 04.2013
- Received and cross checked working cash at beginning of shift
- Identified customers, validate and cash cheques
- Paid cash to 20 remitted clients daily
- Explain, advise on and promote bank products and services to customers
- Identified and mitigated potential fraud and transaction risks.
- Organized and stocked teller areas to maintain readiness for daily customer flows.
- Counted and packaged currency and coins.
- Maintained discretion and security in handling sensitive personal and financial data.
Records Officer
National Service
Ministry of Health, Ga South District Hospital
10.2008 - 10.2009
- Processed data in relation to Outpatient Department
- Processed NHIS folders for patients
- Solved Outpatient Department problems at front desk
- Handled averagely 80 Outpatient Department folders daily
Commercial Officer
GIHOCDistilleries
10.2007 - 01.2009
- Prepared departmental requisition
- Procured of sugar for production
- Assisted in the payment of duties and other expenses pertaining to international purchasing
Education
Work shop on Credit Management (Group Loans) Global Access Savings & Loans (Adom Consult) - Credit Management
Adom Consult
Accra 06.2015
Training onPositive Attitude and 'Can Do; mindset, Marketing of Financial Services - undefined
07.2014
Training on Fraud Prevention and Detection Global Access savings & Loans (Bank Watch) - undefined
04.2014
Training on Banking Act and Non-Financial Banking Act Global Access Savings & Loans (Adom Consult) - Banking
Adom Consult
Accra03.2014
Training on Customer Service management Global Access (Adom Consult) - Customer Service
Adom Consult
Accra11.2013
Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) First Atlantic Bank/Bank of Ghana (BOG -
Bank of Ghana
Accra03.2013
Higher National Diploma - Purchasing and Supply
Accra Technical University
Accra 10.2005 - 09.2008
Certificate of Higher Education - Information Technology
Data Link University
Tema, Greater Accra Region 08.2004 - 10.2004
GCSEs - Business
St. Thomas Aquinas Senior High School
Accra, Greater Accra Region 09.2001 - 08.2004
Skills
- Office management
- Contract management
- Detail-orientated
- Dedicated team player
- Operational process knowledge
- Staff coordination
- Outgoing personality
- Customer experience
- Record maintenance
- Data entry
- Problem-solving
- Customer-focused
Affiliations
Next Level Purchasing - USA Member
Purchasing and Supply Students Association of Ghana ( PASSAG ) Member
Knowledge in Flex Cube banking software
Knowledge in Teminos (T24) banking software
Interests
Personal Interest
, Listening to music, surfing the net, cooking and watching football.
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations&Administrative Officer
CIGO Energy
02.2021 - 12.2022
Operations Officer
Q8 Oil (GH) Company LTD
11.2020 - 02.2021
Ag. Operations Manager
Skynet Express
06.2019 - 03.2020
Supply Chain Officer/Regional Coordinator
Skynet Express
06.2018 - 03.2020
Branch Supervisor
Unique Microfinance Limited
10.2017 - 05.2018
Assistant Manager
Unique Microfinance Limited
01.2017 - 10.2017
Restaurant Manager
SAG Catering Ghana Limited
10.2016 - 01.2017
Branch Manager
Global Access Savings & Loans
12.2014 - 01.2015
Operations Officer
Global Access Savings &Loans
07.2014 - 04.2016
Teller
Global Access Savings & Loans
05.2013 - 07.2014
Teller
First Atlantic Bank
01.2010 - 04.2013
Records Officer
National Service
Ministry of Health, Ga South District Hospital
10.2008 - 10.2009
Commercial Officer
GIHOCDistilleries
10.2007 - 01.2009
Higher National Diploma - Purchasing and Supply
Accra Technical University
10.2005 - 09.2008
Certificate of Higher Education - Information Technology
Data Link University
08.2004 - 10.2004
GCSEs - Business
St. Thomas Aquinas Senior High School
09.2001 - 08.2004
Work shop on Credit Management (Group Loans) Global Access Savings & Loans (Adom Consult) - Credit Management
Adom Consult
Training onPositive Attitude and 'Can Do; mindset, Marketing of Financial Services - undefined
Training on Fraud Prevention and Detection Global Access savings & Loans (Bank Watch) - undefined
Training on Banking Act and Non-Financial Banking Act Global Access Savings & Loans (Adom Consult) - Banking
Adom Consult
Training on Customer Service management Global Access (Adom Consult) - Customer Service
Adom Consult
Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) First Atlantic Bank/Bank of Ghana (BOG -
Bank of Ghana
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