Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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THOMAS AMOANI AMOAH JNR

Accra

Summary

Dynamic System Administrator with a proven track record at ADB and IPMC excelling in enhancing customer satisfaction through efficient data verification and advanced typing skills. Successfully implemented security measures and optimized network performance, achieving a high customer satisfaction rate while managing complex IT operations and fostering a collaborative environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

NHIS
01.2019 - 01.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Verified data files prior to entry to maintain high data accuracy.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Gathered data from multiple sources and programs.
  • Tracked and maintained records for Type department.
  • Drafted reports for upper management as directed.
  • Scrubbed data for errors and made corrections to maintain clean records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Added documents to file records and created new records to support filing needs.
  • Identified data entry errors and reported to necessary departments.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Electoral Officer

Electoral Commission Of Ghana
07.2015 - Current
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Created fair, non-partisan environment to protect free choice of voters.
  • Furnished assistance and advice to new voters on proper steps and procedures.
  • Closed Number voting booths by sealing ballot boxes and turning in votes.
  • Developed and managed inventory supply lists and equipment orders to prepare voting units.
  • Used Software to perform data entry and prepare correspondence.
  • Counted over Number ballots to prepare official reports of election results.
  • Processed and scanned files into electronic databases.
  • Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
  • Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
  • Increased accuracy in verification processes by implementing thorough checks and attention to detail.
  • Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
  • Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
  • Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.

National Service Person

Agricultural Development Bank
07.2021 - 07.2022
  • Installed technical hardware and software in deskside support environment.
  • Provided technical guidance and support to team members.
  • Prepared technical presentations and other materials for advisory meetings.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
  • Maintained knowledge support base regarding equipment warranties and repair needs.
  • Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
  • Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
  • Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
  • Improved public speaking abilities through leading presentations and briefings during service activities.

Sales Executive

Vodafone Ghana
10.2022 - Current
  • Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.

Technical Tender Executive

IPMC
08.2023 - Current
  • Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
  • Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
  • Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
  • Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
  • Secured contracts for company growth through the development of compelling bid submissions.
  • Assisted with contract negotiations following successful bids, ensuring favorable terms for both parties involved.
  • Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
  • Improved tender response rates by tailoring proposals to client needs and requirements.
  • Spearheaded internal training initiatives aimed at promoting best practices in proposal development across the organization.
  • Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
  • Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
  • Maintained high success rate in tender awards by staying updated on industry trends and client needs.
  • Ensured all tender documents were accurately proofread, reflecting professionalism and attention to detail.

Education

Advance Diploma - Computer System Administration

IPMC
Accra Ghana
03.2021

WASSCE - General Science

Ghana National College
Cape Coast
05.2014

Skills

  • Proposal development
  • Technical evaluation
  • Document preparation
  • System upgrades
  • Technical support
  • Server management
  • File system administration
  • Router configuration
  • Network troubleshooting
  • Procurement strategy
  • Compliance monitoring

Accomplishments

    I am a hardworking and dependable IT graduate with the ability to work well both independently and in a team. I have been able to gather job experience, which has taught me the value of affability, open-mindedness and acting on my own initiative. A long-standing interest in IT and Technology along with personal life experiences has now given me the determination to embark on a career in IT

Affiliations

  • Researching
  • Cooking
  • Travelling and tour
  • Movies and Music
  • Sports

Certification

  • SANAMDEEP SINGH HARI

MANAGING DIRECTOR

IPMC

  • MR SAMUEL KOFI ARKOH

HEAD BUSINESS SUPPORT – ADB HEAD OFFICE
024 645 3755

  • MR EPAH DARKO

MIS NHIS – BREMAN ASIKUMA BRANCH
050 128 6620 / 026 123 4098

  • MR ISAAC BOTWE

DISTRICT IT TECHNICIAN – ELECTORAL COMMISSION OF GHANA
024 931 0367

Timeline

Technical Tender Executive

IPMC
08.2023 - Current

Sales Executive

Vodafone Ghana
10.2022 - Current

National Service Person

Agricultural Development Bank
07.2021 - 07.2022

Data Entry Clerk

NHIS
01.2019 - 01.2020

Electoral Officer

Electoral Commission Of Ghana
07.2015 - Current

Advance Diploma - Computer System Administration

IPMC

WASSCE - General Science

Ghana National College

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THOMAS AMOANI AMOAH JNR