Thomas Hayford
CEO of Iderwell | Relationship Manager @ Hubtel
Kumasi
Summary
Highly motivated professional with a diverse experience in relationship management, sales, operations, software testing and human resources. Proven ability to exceed targets, build strong client relationships, and provide exceptional support. Seeking a challenging role where I can utilize my skills and contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Manager
Hubtel Limited
Kumasi
03.2025 - Current
- Sold Hubtel's products (USSD, MA Portal, APIs) to businesses.
- Successfully transitioned merchants from USSD to website integration, streamlining their payment processes.
- Drove sales growth.
- Consistently exceeded weekly sales targets, growing revenue from GHS 50.00 to over GHS 1000.00.
- Managed relationships with clients.
- Cultivated strong relationships with merchants through regular visits and support.
- Trained Merchants on product usage.
Software Tester - Freelance
International Testing and Training Services
01.2023 - Current
- Conducted thorough testing for AI software for online exam proctoring.
- Simulated various scenarios, including the use of unauthorized materials and external assistance.
- Evaluated the software's ability to detect irregularities such as student movement, noise and potential cheating.
- Performed the role of a remote proctor.
- Performed the role of a student test taker.
Retailer Relationship Executive
Hubtel Limited
Kumasi
07.2023 - 02.2025
- Increased retailer order volumes by:
- Requesting and distributing promotional materials which included flyers and social media graphics to enhance retailer visibility and drive customer engagement.
- Securing funding for promotional videos for high-potential restaurants, significantly boosting engagement.
- Proposing targeted discounts on specific days leading to increased order volumes and overall sales growth.
- Improved customer satisfaction by:
- Effectively relaying customer feedback and pain points to retailers, ensuring prompt issue resolution and minimizing future occurrences.
- Maintaining daily contact with partner retailers to foster strong relationships, improve communication, and proactively address concerns such as customer complaints and price increases.
- Reduced retailer cancellations from 20% to 8% by:
- Ensuring consistent communication and proactive support to all partner retailers, ensuring they are adequately prepared to fulfill all incoming orders.
- Turning off restaurants who are not prepared to work for the day so riders do not have to cancel orders.
- Enhanced retailer performance by:
- Successfully onboarding new partner retailers, providing comprehensive training, and ensuring they maintain a qualification score of 80% and above.
- Onboarding high-quality restaurants to the platform, significantly increasing user interest and driving consistent week-over-week growth in deliveries.
- Increased profitability by:
- Negotiating favorable markup agreements and service charges with partner retailers.
- Improved platform offerings by:
- Utilizing search term analysis to identify and onboard high-demand items, aligning the platform with customer preferences.
Operations Assistant
Global Sky Limited
Accra
05.2023 - 07.2023
- Increased client satisfaction and contract renewals by conducting daily site visits and implementing proactive security measures.
- Maintained optimal security coverage by implementing a successful recruitment strategy, hiring at least 5 new security guards weekly.
- Enhanced security team performance through regular assessments, disciplinary actions, and a strong focus on accountability.
- Supported legal and law enforcement efforts by providing timely reports and CCTV footage in cases of suspected criminal activity.
Data Verification Executive
Docupro Ghana Limited
Accra
09.2022 - 01.2023
- Received documents for data verifications and correction.
- Cross checked and verified data captured into the system for accuracy.
- Corrected incorrectly captured data.
- Located and corrected any visible data errors by confirming its integrity.
- Inputted text and data into designated database systems.
- Checked all completed work for accuracy and changed any field that required editing.
Human Resource Assistant - Volunteering
Carifika Inc.
Accra
10.2020 - 12.2021
- Liaised with IT Department to setup emails and phone extensions after applications are filled out and approved by HR Manager.
- Liaised with Graphics Team to send email signatures to hired applicants to put into their Carifika emails.
- Updated contact lists of all team members.
- Assisted in setting up new recruits on Microsoft Teams.
- Liaised with Social Media Team for Newsletter updates.
CEO & Head of Product Engineering
Iderwell
Kumasi, AH
01.2026 - Current
- Developed strategic initiatives to enhance organizational growth and market position.
- Led cross-functional teams to drive operational efficiency and optimize resource allocation.
- Fostered a culture of innovation, encouraging employee engagement and collaboration across departments.
- Streamlined decision-making processes, improving response times to market changes and customer needs.
- Implemented data-driven strategies for performance monitoring and business analysis.
Human Resource Assistant - National Service
University of Cape Coast
Cape Coast
09.2018 - 08.2019
- Established and maintained a database of qualified study leave applicants.
- Answered frequently asked questions from applicants and employees relative to study leave policies.
- Assisted in performing periodic audits of HR files and study leave records to ensure that all required documents are collected and filed appropriately.
- Prepared and proofread correspondences, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy.
- Scheduled and confirmed appointments and meetings of my H.O.D.
- Ordered office supplies and maintained inventory.
- Arranged travel schedules and made reservations on behalf of my H.O.D.
- Supervised and trained interns in procedures and in use of current software.
Human Resource Assistant - Internship
University of Cape Coast
Cape Coast
05.2017 - 06.2017
- Opened and distributed incoming regular and electronic mails and other materials and coordinated the flow of information internally and with other departments and organizations.
- Answered telephone and electronic enquiries and relayed telephone calls and messages.
- Greeted visitors, ascertained nature of their business and directed visitors to the appropriate person.
- Provided logistical support for my H.O.D during Audit Committee meetings.
- Set up and maintained manual and computerized information filing system for easy retrieval.
Education
Bachelor of Arts - Social Science (Economics & Geography)
University of Cape Coast
05.2018
WASSCE - undefined
St. John's Senior High School
06.2013
Skills
- Customer Service
- Relationship Building
- Data Entry and Management
- Employee Relations
- Software Testing Life Cycle
- Software Testing
- Android Studio
Certification
- 2024-10-01, Get Started with Android Development, SkillUp EdTech, https://coursera.org/verify/I1Q1ODA1RLYH
- 2024-10-01, Introduction to Software Engineering, IBM, https://coursera.org/verify/8V1F4TR6451Y
- 2024-09-01, Introduction to Mobile App Development, IBM, https://coursera.org/verify/R2S00G76RJ5Y
Recommendations
- Mr. Julius Prah, Zonal Manager, Immediate Supervisor, julius.prah@hubtel.com, (+233) 242212767
- Mr. Michael Ampofo, Retailer Readiness Executive, Associate, michael.ampofo@hubtel.com, (+233) 599290419
Personal Information
- Date of Birth: 02/11/1994
- Gender: Male
- Nationality: Ghanaian
Languages
English
Bilingual or Proficient (C2)
Timeline
CEO & Head of Product Engineering
Iderwell
01.2026 - Current
Relationship Manager
Hubtel Limited
03.2025 - Current
Retailer Relationship Executive
Hubtel Limited
07.2023 - 02.2025
Operations Assistant
Global Sky Limited
05.2023 - 07.2023
Software Tester - Freelance
International Testing and Training Services
01.2023 - Current
Data Verification Executive
Docupro Ghana Limited
09.2022 - 01.2023
Human Resource Assistant - Volunteering
Carifika Inc.
10.2020 - 12.2021
Human Resource Assistant - National Service
University of Cape Coast
09.2018 - 08.2019
Human Resource Assistant - Internship
University of Cape Coast
05.2017 - 06.2017
Bachelor of Arts - Social Science (Economics & Geography)
University of Cape Coast
WASSCE - undefined
St. John's Senior High School