Thomas Emunah
IT PERSONAL
Accra
Summary
Observant Forklift Operator with experience supporting material and inventory operations. Practiced in securing large loads to minimize damage. Physically fit and reliable with superior work ethic and commitment to supporting team needs. Trained in warehouse operations and safety. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Forklift Operator
Focus Health and safety solutions
Accra
09.2023 - Current
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Uber Partner
Self employed
Accra
09.2019 - 06.2023
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Maintained cleanliness of interior and exterior of vehicle.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Managed customer complaints professionally and courteously.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Followed company policies and procedures related to driver conduct on the road.
- Filed accident reports as necessary if an incident occurred during a trip.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Participated in promotional activities such as giving out flyers or attending events sponsored by Uber.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Attended weekly meetings with fellow drivers in order to discuss best practices on the job.
- Maintained valid driver's license at all times according to state regulations.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
IT Salesperson
Self employed
Accra
04.2015 - 11.2018
- Gathered customer requirements and identified potential IT solutions to meet their needs.
- Negotiated pricing, terms and conditions with customers.
- Conducted product demonstrations, presentations and trade show events to promote products.
- Maintained relationships with existing clients for repeat business opportunities.
- Researched industry trends to identify new sales opportunities.
- Created and implemented lead generation campaigns to acquire new accounts.
- Performed competitive analysis of IT products in the marketplace.
- Provided technical advice on product features and benefits to customers.
- Analyzed customer feedback on products and services offered by the company.
- Managed client database records with accurate information about prospects and customers.
- Collaborated with marketing team members to develop promotional materials for products and services.
- Attended networking events to build relationships with potential clients.
- Assisted in developing marketing plans that would generate more leads.
- Developed an understanding of target markets, key players and industry trends.
- Monitored competitor activity in order to adjust sales tactics accordingly.
- Reviewed financials such as budgets, expenses and forecasts related to IT Sales activities.
- Responded promptly to customer inquiries regarding IT product offerings.
- Identified areas of improvement within current processes for increased efficiency.
- Ensured compliance with applicable laws when conducting sales activities.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Updated and organized records of customer accounts, contact information and transactions.
- Identified products and services that would be best fit for customer projects.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
- Reported and presented sales, leads and new contacts to management when appropriate.
Assistant IT Administrator
MISTYS Internet cafe and business Center
Mallam - Accra
03.2010 - 05.2014
- Installed, configured, and maintained computer hardware and software.
- Maintained network security by setting up firewalls, user authentication systems, and anti-virus software.
- Provided technical support for users with computer issues via phone or in person.
- Managed user accounts and passwords on the company's servers.
- Monitored system performance to ensure optimal efficiency of IT infrastructure.
- Assisted in developing and maintaining procedures for system backups and data recovery.
- Updated existing software applications to ensure compatibility with new operating systems.
- Troubleshot network problems related to connectivity, printers, routers, switches.
- Configured routers and switches according to company specifications.
- Implemented best practices for server security such as patching and encryption protocols.
- Resolved technical issues with remote access services such as VPNs and Citrix XenApp Server connections.
- Developed policies for usage of computers within the organization.
- Conducted regular reviews of system logs for potential security threats or other anomalies.
- Coordinated with vendors for installation of new hardware and software components.
- Performed regular maintenance tasks such as disk defragmentation and virus scans.
- Provided guidance to end users regarding proper use of IT resources.
- Deployed updates across multiple workstations simultaneously using automated tools.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Directed daily assignments and process workflows.
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
Education
High School Diploma -
05-2004
Some College (No Degree) - Forklift Operator
Some College (No Degree) - Information Technology
Skills
- Forklift Operation
- Warehouse picking
- Warehouse support
- Team Player
- Materials Handling
- Safety awareness
- Loading and unloading
- Certified Pallet Jack Operator
- Warehouse Operations
- Hardware Installation
- System Administration
- Server Management
- Operating System Configuration
- Help Desk Support
- Network Administration
- Remote Support
- Software Installation
- Operating systems
- Information Security
- Hardware troubleshooting
- Daily logging
- Vehicle Maintenance
- Vehicle Inspection
- Passenger Assistance
- City and non-city driving
- Safe driving techniques
- Customer Service
- Valid Driver's License
- Traffic Law Observation
- Passenger support
- Route Planning
- Accident Prevention
- Helpdesk Services
Languages
Twi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Licence B AND E
- A+ N+ Certifications
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeWork Location
On-SiteImportant To Me
Healthcare benefitsFlexible work hoursPersonal development programsWork from home option401k matchTeam Building / Company RetreatsWork-life balanceCareer advancementCompany CultureTimeline
Forklift Operator - Focus Health and safety solutions
09.2023 - Current
Uber Partner - Self employed
09.2019 - 06.2023
IT Salesperson - Self employed
04.2015 - 11.2018
Assistant IT Administrator - MISTYS Internet cafe and business Center
03.2010 - 05.2014
Cape Coast Technical Institute - High School Diploma,
Focus Health And Safety - Some College (No Degree), Forklift Operator
IPMC College of Technology - Some College (No Degree), Information Technology
- Licence B AND E
- A+ N+ Certifications
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