Thomas Emunah
IT Personal
Accra,Greater Accra
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant IT Administrator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
14
14
years of professional experience
4
4
Certification
Work History
IT Salesperson
TOMFORT IT SERVICES
Accra
01.2024 - Current
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Conducted market research to identify customer needs and preferences.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Drove team revenue totals by bringing in top sales numbers.
- Attended product-related technical shows and other activities to represent company products and services.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Proactively managed client correspondence and recorded tracking and communications.
Uber Partner
Self employed
Accra
09.2019 - 06.2023
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Maintained cleanliness of interior and exterior of vehicle.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Managed customer complaints professionally and courteously.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Followed company policies and procedures related to driver conduct on the road.
- Filed accident reports as necessary if an incident occurred during a trip.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Participated in promotional activities such as giving out flyers or attending events sponsored by Uber.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Attended weekly meetings with fellow drivers in order to discuss best practices on the job.
- Maintained valid driver's license at all times according to state regulations.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
IT Salesperson
Self employed
Accra
04.2015 - 11.2018
- Gathered customer requirements and identified potential IT solutions to meet their needs.
- Negotiated pricing, terms and conditions with customers.
- Conducted product demonstrations, presentations and trade show events to promote products.
- Maintained relationships with existing clients for repeat business opportunities.
- Researched industry trends to identify new sales opportunities.
- Created and implemented lead generation campaigns to acquire new accounts.
- Performed competitive analysis of IT products in the marketplace.
- Provided technical advice on product features and benefits to customers.
- Analyzed customer feedback on products and services offered by the company.
- Managed client database records with accurate information about prospects and customers.
- Collaborated with marketing team members to develop promotional materials for products and services.
- Attended networking events to build relationships with potential clients.
- Assisted in developing marketing plans that would generate more leads.
- Developed an understanding of target markets, key players and industry trends.
- Monitored competitor activity in order to adjust sales tactics accordingly.
- Reviewed financials such as budgets, expenses and forecasts related to IT Sales activities.
- Responded promptly to customer inquiries regarding IT product offerings.
- Identified areas of improvement within current processes for increased efficiency.
- Ensured compliance with applicable laws when conducting sales activities.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Updated and organized records of customer accounts, contact information and transactions.
- Identified products and services that would be best fit for customer projects.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
- Reported and presented sales, leads and new contacts to management when appropriate.
Assistant IT Administrator
MISTYS Internet cafe and business Center
Mallam - Accra
03.2010 - 05.2014
- Installed, configured, and maintained computer hardware and software.
- Maintained network security by setting up firewalls, user authentication systems, and anti-virus software.
- Provided technical support for users with computer issues via phone or in person.
- Managed user accounts and passwords on the company's servers.
- Monitored system performance to ensure optimal efficiency of IT infrastructure.
- Assisted in developing and maintaining procedures for system backups and data recovery.
- Updated existing software applications to ensure compatibility with new operating systems.
- Troubleshot network problems related to connectivity, printers, routers, switches.
- Configured routers and switches according to company specifications.
- Implemented best practices for server security such as patching and encryption protocols.
- Resolved technical issues with remote access services such as VPNs and Citrix XenApp Server connections.
- Developed policies for usage of computers within the organization.
- Conducted regular reviews of system logs for potential security threats or other anomalies.
- Coordinated with vendors for installation of new hardware and software components.
- Performed regular maintenance tasks such as disk defragmentation and virus scans.
- Provided guidance to end users regarding proper use of IT resources.
- Deployed updates across multiple workstations simultaneously using automated tools.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Directed daily assignments and process workflows.
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
Education
High School Diploma -
Cape Coast Technical Institute
Cape Coast - Ghana05-2004
Some College (No Degree) - Forklift Operator
Focus Health And Safety
Accra GhanaSome College (No Degree) - Information Technology
IPMC College of Technology
Chapel Hill TakoradiSkills
- Forklift Operation
- Warehouse picking
- Warehouse support
- Team Player
- Materials Handling
- Safety awareness
- Loading and unloading
- Certified Pallet Jack Operator
- Warehouse Operations
- Hardware Installation
- System Administration
- Server Management
- Operating System Configuration
- Help Desk Support
- Network Administration
- Remote Support
- Software Installation
- Operating systems
- Information Security
- Hardware troubleshooting
- Daily logging
- Vehicle Maintenance
- Vehicle Inspection
- Passenger Assistance
- City and non-city driving
- Safe driving techniques
- Customer Service
- Valid Driver's License
- Traffic Law Observation
- Passenger support
- Route Planning
- Accident Prevention
Languages
Twi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Licence B AND E
- A+ N+ Certifications
Timeline
IT Salesperson
TOMFORT IT SERVICES
01.2024 - Current
Uber Partner
Self employed
09.2019 - 06.2023
IT Salesperson
Self employed
04.2015 - 11.2018
Assistant IT Administrator
MISTYS Internet cafe and business Center
03.2010 - 05.2014
High School Diploma -
Cape Coast Technical Institute
Some College (No Degree) - Forklift Operator
Focus Health And Safety
Some College (No Degree) - Information Technology
IPMC College of Technology
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