Thomas Awuah
Operations Officer
Kumasi
Summary
Forward-thinking Operations Officer with three(3) years of experience driving goal achievement and improvements through operational oversight. Instrumental in devising and updating operations policies and procedures by analyzing reports, reviewing customer feedback and collaborating with other key leaders. Pragmatic when identifying areas for improvement and creating effective solutions.
Overview
11
11
years of professional experience
Work History
Operations Officer
National Identificaion Authority
Accra
11.2021 - Current
- Interviewed applicants to confirm their citizenship status.
- Supervised deployment planning and tasking.
- Built strong operational teams to meet process and production demands.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Offered operational assistance and management in coordination with senior managers.
- Assisted with the development of operational plans and procedures.
- Monitored and evaluated performance metrics to ensure operational objectives were met.
Tutor
Joy Standard College
Kumasi
09.2018 - 10.2021
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Graded projects, exams and assignments to track student progression.
- Graded student papers and assignments to track student progression.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Internship Student
Opportunity International Savings and Loans Ltd
Sefwi Wiawso
06.2015 - 09.2015
- Worked well in team environment as well as independently.
- Worked with team members to promote great customer service and pleasant work environment.
- Supported various program activities, assisting with administrative tasks.
- Helped staff members re-stock supplies and perform other administrative duties.
- Learned tenets of professional office behavior and thoughtful collaboration.
Sales Representative
Enterprise Life
Sefwi Wiawso
03.2013 - 09.2013
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Commerce - Accounting
University of Cape Coast
Cape Coast, Ghana05.2017
Certificate - Sage Software
Wintex Consult And ICT Training Institute
Accra, Ghana11.2013
High School Diploma -
Joy Standard College
Kumasi, Ghana05.2012
Skills
- Budgeting and Cost Control Strategies
- Conduct Standards
- Communications Equipment Operation
- Equipment Preventive Maintenance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Operations Officer
National Identificaion Authority
11.2021 - Current
Tutor
Joy Standard College
09.2018 - 10.2021
Internship Student
Opportunity International Savings and Loans Ltd
06.2015 - 09.2015
Sales Representative
Enterprise Life
03.2013 - 09.2013
Bachelor of Commerce - Accounting
University of Cape Coast
Certificate - Sage Software
Wintex Consult And ICT Training Institute
High School Diploma -
Joy Standard College
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