Summary
Overview
Work History
Education
Skills
Timeline

Theresa Ofori

Accra

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

4
4
years of professional experience

Work History

Waiter

06.2020 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Aduman Senior High School, Kumasi Ashanti
06.2012

Skills

  • Strong multitasking
  • Cleanliness
  • Order Taking
  • Professional Appearance
  • Cash Handling
  • Order Management
  • Order Accuracy
  • Table Setting
  • Food safety understanding
  • Menu Memorization
  • Service prioritization
  • Guest Relations
  • Menu presentation
  • Fine Dining
  • Service Quality
  • Cost Control
  • Menu development

Timeline

Waiter -
06.2020 - Current
Aduman Senior High School - High School Diploma,

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Theresa Ofori