Theresa Obeng
Sunyani
Summary
I am a well-defined graduate who holds a bachelor's degree in physics from the University of Cape Coast, Ghana. I have four years of work experience with The Beige Bank as a trainee, a teller, and a customer service advisor. I had a monthly target of GHS160,000 ($10,000) which was duly achieved coupled with 10 accounts each week. With my hard work and diligence towards work, I was honored with an outstanding performance mail to acknowledge my work. I am a much-disciplined person, adapt to organizational environments, and work well in a team to meet organizational deadlines and targets efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teller
The Beige Bank
03.2016 - 09.2016
- Sales officer (August 2015-February 2016): Opening of accounts, negotiating and closing of deals to meet targets.
- Teller (March 2016-September 2016): Receiving deposits, paying out withdrawals and paying out remittances.
- Customer Servicing Advisor (October 2016 to October 2017): Rendering good customer services to clients, opening personal and corporate accounts, booking investments, and delighting customers.
- Administrative Work: Including sending of reports after close of business each day.
Teacher
Shama Senior High School
Sekondi-Takoradi
03.2016 - 09.2016
- Prepared lesson notes and taught students in three classes.
- Marked and graded scripts.
- Offered counseling to students when needed.
- Ensured students balanced extracurricular activities with academics.
Manager
St. Joes Hospital and Dental Specialist
05.2018 - Current
- Evaluate the performance of the business.
- Investigate and resolved issues affecting hospital operations and patient care.
- Sustain quality standards by performing routine medication audits and upholding internal and industry best practices.
- Spearhead teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Develop hospital policies that are based on legal regulations and best practices to create guidelines that promote patient safety and enhances the work environment
- Manage daily operations of the hospital, ensuring all departments functions effectively and efficiently.
Intern
Environmental Protection Agency
04.2023 - 08.2024
- Coordinating and embarking on community outreach programs.
- Distributing relief items to disaster victims.
- Educating community folks on the importance of conserving the environment.
- Represented supervisor at quarterly performance review meetings.
Customer Service Advisor
The Beige Bank
10.2016 - 05.2018
- Company Overview: is now Consolidated Bank Ghana.
- Supervising to make sure the banking hall is clean and serene.
- Ensuring the welfare of visiting officials.
- Rendering good customer service to clients.
- Opening of account in the system.
- Booking of investment and delighting customers.
- Is now Consolidated Bank Ghana.
Assistant to Head of Operations
Volta River Authority
05.2010 - 07.2010
- Company Overview: (Aboadze Station)
- Receiving and filing all reports from various departments.
- Keeping documents and other relevant information for accounting purposes and general use.
- Coordinating the production of all presentation materials requested by the general manager for forum and meeting purposes of the company.
- Assist in monitoring all plant operations of the company on a Digital Control System (DCS) screen to enable easy detection and fixing of faults.
- (Aboadze Station)
Education
Ecosystem Dynamics and Conservation
Coursera
12.2024
BSc - Physics
University of Cape Coast
Cape Coast, Ghana06.2012
WASSCE Certificate - General Science
Fijai Senior High School
Takoradi, Ghana07.2007
Skills
- Microsoft Office suite
- T24 software
- Under Tree software
- Business Analysis (Development Requirement)
- Effective communication
- Cross-functional team management
Certification
- Business Analysis (Development Requirements Certificate)
- Branch Operations and Risk Management for Branch Executives, 09/01/17
- Professionalism and Excellence in Banking, 09/01/17 to 11/30/17
- Branch Customer Experience Management, 03/01/17
- Teller / Steller training, 04/01/14
Hobbies and Interests
- Reading informative materials
- Listening to music
- Cooking
References
- Samuel Sarkodie Addo, Consolidated Bank Limited, +232-243860961, samuel.saddo@cbg.com.gh
- Patrick Mensah-Amoah, Senior Lecturer in Physics, +233546650939, pmensah-amoah@ucc.edu.gh
- Prof. Anthony Twum, Department of Physics, atwum@ucc.edu.gh
- Edmund Ayamga, Environment Manager, Newmont Ghana Gold Limited - Ahafo South, +233244411396, Edmund.Ayamga@newmont.com
Languages
- English
- Fante
- Asante Twi
Timeline
Intern
Environmental Protection Agency
04.2023 - 08.2024
Manager
St. Joes Hospital and Dental Specialist
05.2018 - Current
Customer Service Advisor
The Beige Bank
10.2016 - 05.2018
Teller
The Beige Bank
03.2016 - 09.2016
Teacher
Shama Senior High School
03.2016 - 09.2016
Assistant to Head of Operations
Volta River Authority
05.2010 - 07.2010
Ecosystem Dynamics and Conservation
Coursera
BSc - Physics
University of Cape Coast
WASSCE Certificate - General Science
Fijai Senior High School
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