THERESA ARKO
CAPE COAST
Summary
A proactive and analytical engineering professional and founder of a laundry and cleaning service business, skilled in optimizing processes and ensuring safety compliance. With a strong knowledge and experience in Industrial Safety, Project Management, Business Improvement and Small Business Operations. Holds a Bachelor's degree in Industrial Engineering. Well-versed in applying engineering principles for process optimization, quality control and customer service delivery.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
T&A Laundry and Cleaning Services
Founder
Cape Coast
07.2026 - Current
- Manage end-to-end laundry operations including sorting, washing, drying, ironing, folding and packaging for individual and corporate clients.
- Provide deep cleaning services for homes and offices including sweeping, mopping, dusting, bathroom and kitchen sanitation.
- Ensure quality control, hygiene standards and proper handling of delicate fabrics and customer items.
- Handle client intake, order tracking and timely pickup and delivery service
- Maintain accurate records of customer orders, payment and inventory.
- Oversee and manage budgeting, pricing, feedback and customer relationships.
Abosso Goldfields Limited - Damang Mine
Graduate Trainee - Business Improvement
Wassa Damang
12.2024 - 01.2026
- Provided effective analytical and implementation support for Business Improvement function.
- Conducted weekly Idea Generation Section (IGS) across department.
- Conducted data analysis for value driven ideas across department.
- Provided effective training for employees and freshers on Business Improvement functions and processes.
- Collaborated with Idea owners to strengthen and track progress of implemented ideas.
- Tracked, monitored and documented all pipeline ideas on-site.
- Prepared benefits realization reports for all implemented ideas.
- Prepared cashflow and locked-in communication documents for all implemented ideas.
- Prepared and sent weekly KPI reports to departmental heads.
- Updated KPI repository sheets, KPI boards and KPI visual sheets.
Logs and Lumber Limited
Intern - Sawmill Department
Kumasi
02.2024 - 04.2024
- Conducted hazard identification and risk assessment for Sawmill operations.
- Reviewed and updated company's safety policy.
- Designed and implemented safety signage for operational areas.
Abosso Goldfields Limited - Damang Mine
Intern - Business Improvement
Wassa Damang
10.2023 - 12.2023
- Updated Management Operating Sheets (MOS) and KPI boards.
- Calculated equipment availability and utilization.
- Organized operational data and reports for departmental review meeting.
- Maintained accurate records of equipment performance and departmental initiatives.
Education
Bachelor of Science - Industrial Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11-2024
Mfantsiman Girl's Senior High School
Saltpond, Ghana 09-2020
Skills
Leadership and Team Management
Critical Thinking and Problem Solving
Business Improvement and Process Optimization
Data Analysis and Report Writing
Microsoft Office Suite
Time Management
Quality Control and Inventory Management
Presentation Skills
Project Management and KPI Reporting
Risk Assessment and Safety Compliance
Languages
English
Proficient (C2)
C2
Fante
Proficient (C2)
C2
Twi
Proficient (C2)
C2
Certification
- Basic Rigger/Banksman - Pasico Ghana
- Professional Certificate in Project Management - MTF Institute of Management, Technology and Finance
Timeline
T&A Laundry and Cleaning Services
Founder
07.2026 - Current
Abosso Goldfields Limited - Damang Mine
Graduate Trainee - Business Improvement
12.2024 - 01.2026
Logs and Lumber Limited
Intern - Sawmill Department
02.2024 - 04.2024
Abosso Goldfields Limited - Damang Mine
Intern - Business Improvement
10.2023 - 12.2023
Bachelor of Science - Industrial Engineering
Kwame Nkrumah University of Science And Technology
Mfantsiman Girl's Senior High School