Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic

Theophilus Tettey

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures and basic rules. Offering years of related experience. Efficient Ticket Agent with years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry].

Overview

9
9
years of professional experience
9
9
years of post-secondary education
2
2
Certifications

Work History

Airport Security Staff

Aviation Profile and Security Services
Accra
04.2019 - Current
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.

Graduate Trainee

Driver and Vehicle Licensing Agency
Weija, Accra
10.2021 - 09.2022
  • Worked under supervision of senior employers to help plan and direct work of organization.
  • Organized and maintained records.
  • Worked in various departments to gain hands-on experience.
  • Used company reports to analyze sales, gross profit and inventory activity.

Study Abroad Consultant and Ticketing Agent

CEAT Consult
Accra
06.2015 - 03.2019
  • Provided expert advice on studying abroad to potential studies.
  • Plan, book and issue tourist packages for clients.
  • Assisted potential students with school admissions.
  • Supported clients with business analysis, documentation, and data modeling.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Onboarded and managed new client accounts to boost retention rates.

Ticketing Agent

Timestreet Travels
Accra
02.2014 - 01.2015
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Monitored ticket sales and provided detailed reports to management.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Directed passengers to correct airport terminal locations.
  • Sold, printed and issued tickets to guests.

Education

Bachelor of Science - Information Technology

Kwame Nkrumah University of Science And Technology
Accra Campus
08.2019 - 09.2023

Diploma - Travel And Tourism, Airfares And Ticketing

School of Aviation And Professional Studies
Accra
03.2014 - 12.2014

High School Diploma -

Swedru School of Business
Swedru
09.2009 - 06.2013

Skills

Security station experience

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Software

HTML

Javascript

Nodejs

MongoDB

Django

Python

Java

React

Certification

[Sabre Global Distribution System] Training - [6 Months]

Interests

Learning new things

Become a web developer

Extreme love for aviation

Extreme love for technology

Extreme love for nature

Sports

Music

Timeline

[Full Stack Web Development] Training - [6 Months]

01-2023

Graduate Trainee

Driver and Vehicle Licensing Agency
10.2021 - 09.2022

Bachelor of Science - Information Technology

Kwame Nkrumah University of Science And Technology
08.2019 - 09.2023

Airport Security Staff

Aviation Profile and Security Services
04.2019 - Current

Study Abroad Consultant and Ticketing Agent

CEAT Consult
06.2015 - 03.2019

[Sabre Global Distribution System] Training - [6 Months]

04-2014

Diploma - Travel And Tourism, Airfares And Ticketing

School of Aviation And Professional Studies
03.2014 - 12.2014

Ticketing Agent

Timestreet Travels
02.2014 - 01.2015

High School Diploma -

Swedru School of Business
09.2009 - 06.2013
Theophilus Tettey