THEODORE AGBESI ATIVOR
Kasoa,ACCRA
Summary
Talented Technical Support Representative with expertise in understanding the needs of business and home users. Skilled in troubleshooting and providing remote support for Windows, and Mac systems using specific software platforms. Proven track record of resolving issues promptly on initial call, ensuring customer satisfaction and minimizing downtime.
Overview
14
14
years of professional experience
Work History
Technical Support Officer
BUWELO GHANA
04.2023 - Current
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Responded to customer inquiries and provided technical assistance over phone and via remote sessions.
Registration Officer
NATIONAL IDENTIFICATION AUTHORITY
01.2022 - 04.2022
- Documenting applicant’s details on the NIA registration portal
- Verification of user or client bio data and certified documents before and after registration.
Business Development Officer
STACKS/ISS GLOBAL FORWARDING GH. LTD.
07.2021 - 12.2021
- Creating and increasing brand awareness to prospective and potential clients through phone calls, emails and face to face meetings
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
Mobile Registration Officer
NATIONAL IDENTIFICATION AUTHORITY
06.2019 - 09.2020
- Verification of user or client bio data and certified documents before and after registration
- Preprocessing all required configurations on mobile registration workstation (MRW)
Customer Relations Officer
MENZGOLD GHANA LIMITED
10.2016 - 09.2018
- Creating and maintain reports about customer interactions for recommendations to management to improve customer experience.
- Managed department call volume and client scheduled appointments of 25-30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Marketing & Sales Officer
MENZGOLD GHANA LIMITED
02.2016 - 10.2016
- Was tasked in implementing marketing tactics to secure ensure customers understood our product and service
- Implementing the overall marketing promotional activities to create more awareness about the company’s products and service.
Administrative & Programs Coordinator
INTERNATIONAL AVIATION AND MARITIME ASSOCIATION (IAMA) Crystal Galaxy College
10.2014 - 03.2015
- Created activities and engagements to enhance customer experience, knowledge, and placement into organizations with a high demand for qualified specialists.
- Managed customer relations with various stakeholders on ongoing basis to maximize customer retention.
Sales Department Intern
GHANA HEAVY EQUIPMENT LIMITED
06.2013 - 08.2013
- Effective handling of customers by assisting them with the desired information and clarifying issues they had with products and services.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
National Service – Assistant Administrator & Teacher
UMURANIYA ISLAMIC BASIC SCHOOL, TUBA
10.2011 - 09.2012
- Assisted students in annual preparation for zonal sports competition by supervising the training sessions
- Teaching ICT course from lower class 4 to upper class 6 through developmental assignments practical skills in ICT.
Sales & Spare Parts Department Intern
GHANA HEAVY EQUIPMENT LIMITED
07.2010 - 08.2010
- Increased department efficiency by streamlining processes and implementing time-saving strategies.
- Conducted thorough research to support department marketing campaigns, enabling informed decision making.
Education
Bachelor of Science - MARKETING
UPSA, Accra
MADINA07.2014
High School Diploma -
IPS, Legon
MADINA07.2011
High School Diploma -
Labone Senior High School, Accra
MADINA05.2008
Skills
- Customer service expert
- Remote Technical Support
- Application support
- Problem-solving abilities
- Call Center Operations
Professionaltrainingawardsleadershiproles
- 2023 Best Quality Assurance Agent Certificate of Recognition
- 2014 Vice President of the Publicity wing of Professional Christian Union
- 2011 Active Member of the National Union of Baptist Students and Charismatic Christian Family
- 2008 Certificate in Leadership-Apostolic Student Association
- 2008 Organiser of the Apostolic Student Association Labone Senior High School
Qualification
BSc. Marketing, Dip. (Marketing)
References
- Mr. Joe Andam, Local Government Office, Akyemansa District, 0248182770
- Pastor Boniface Abekah, Laterhouse Glory Center, Obom, Kasoa, 0547336330
Timeline
Technical Support Officer
BUWELO GHANA
04.2023 - Current
Registration Officer
NATIONAL IDENTIFICATION AUTHORITY
01.2022 - 04.2022
Business Development Officer
STACKS/ISS GLOBAL FORWARDING GH. LTD.
07.2021 - 12.2021
Mobile Registration Officer
NATIONAL IDENTIFICATION AUTHORITY
06.2019 - 09.2020
Customer Relations Officer
MENZGOLD GHANA LIMITED
10.2016 - 09.2018
Marketing & Sales Officer
MENZGOLD GHANA LIMITED
02.2016 - 10.2016
Administrative & Programs Coordinator
INTERNATIONAL AVIATION AND MARITIME ASSOCIATION (IAMA) Crystal Galaxy College
10.2014 - 03.2015
Sales Department Intern
GHANA HEAVY EQUIPMENT LIMITED
06.2013 - 08.2013
National Service – Assistant Administrator & Teacher
UMURANIYA ISLAMIC BASIC SCHOOL, TUBA
10.2011 - 09.2012
Sales & Spare Parts Department Intern
GHANA HEAVY EQUIPMENT LIMITED
07.2010 - 08.2010
Bachelor of Science - MARKETING
UPSA, Accra
High School Diploma -
IPS, Legon
High School Diploma -
Labone Senior High School, Accra
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