Summary
Overview
Work History
Education
Skills
Data Analytical Skills
Personal Information
Hobbies and Interests
Timeline
Generic

Theodora Nortey

Accra

Summary

Dynamic leader with over 8 years of experience in data analytics within Telecoms and FMCG Research. Excels in transforming complex data into compelling stories that drive strategic decision-making. Known for fostering team growth and collaboration, emphasizing a people-centered approach to leadership. Passionate about leveraging data insights to achieve transformative results and driving innovation through teamwork and creativity.

Overview

10
10
years of professional experience

Work History

Growth Manager (CVM)

Multichoice Ghana
Accra
01.2024 - Current
  • Developed and implemented a comprehensive growth strategy to optimize customer acquisition, retention, and engagement.
  • Leveraging data insights, I develop targeted campaigns and collaborate cross-functionally to optimize product offerings, ensuring sustained competitive advantage.
  • Collaborated with cross-functional teams to develop innovative ways to increase customer acquisition and engagement.
  • Identified potential partnerships or collaborations that could lead to increased reach or visibility.
  • Coached junior team members on effective ways to implement growth tactics within their respective areas of responsibility.
  • Managed budgeting and resource allocation for growth projects across multiple departments.

Pricing Specialist

Vodafone Ghana
11.2019 - 12.2023
  • Managed pricing activities for Vodafone Ghana, setting price points for various products and market offerings.
  • Implemented innovative pricing approaches to drive higher profits for products and services.
  • Created and maintained databases of product prices, discounts, and other relevant information.
  • Monitored competitor activities in the marketplace to ensure that our company is competitively priced.
  • Performed analyses of historical pricing data in order to inform future decisions.
  • Researched industry trends in order to gain insights into market conditions impacting prices.
  • Developed product strategy and roadmap to launch new products.
  • Created project plans, assigned tasks and tracked progress against deadlines for new product development initiatives.
  • Managed a team of engineers responsible for designing and developing new products.
  • Established metrics to measure the success of new product launches.
  • Collaborated with marketing teams to create go-to-market strategies for new products.
  • Reviewed technical specifications of prototype designs to ensure accuracy and quality standards were met.

Client Service Manager - Nielsen

Retail Measurement Service
04.2018 - 05.2019
  • Responsible for overseeing strategy, revenue, and client engagement for Nielsen Ghana Retail Measurement Service.
  • Developed and managed client relationships to ensure satisfaction with services provided.
  • Provided timely responses to customer inquiries and requests for service.
  • Monitored customer accounts to identify any potential issues or areas of improvement.
  • Developed and implemented processes for improving client service delivery standards.
  • Collaborated with cross-functional teams on projects related to client service initiatives.
  • Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
  • Created detailed reports outlining key performance indicators related to client service operations.
  • Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
  • Developed comprehensive business plans that outlined strategies for meeting client needs while achieving organizational goals.

Propositions Manager

Busy Internet Ghana
02.2017 - 04.2018
  • Led product design for a market segment while effectively managing its operations
  • Monthly reports created summarizing operational performance metrics.
  • Developed product roadmaps to help guide the development of new products.
  • Conducted market research and competitive analysis for existing and potential products.
  • Managed cross-functional teams across departments, including engineering, marketing, and sales.

High-Value Usage and Retention

Airtel Ghana Ltd
12.2015 - 02.2017
  • Usage and Retention is the arm of the company that develops and manages the general Customer Life Cycle of all subscribers
  • The main tasks of this unit are to reduce customer Churn and Inactivity while ensuring revenue growth of customers.
  • Developed strategies to improve customer experience and increase loyalty.
  • Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
  • Contributed to cross-functional team efforts focused on innovative solutions for reducing churn rate.
  • Generated monthly progress reports towards retention objectives.

Revenue Planning Executive

Airtel Ghana Ltd
01.2014 - 12.2015
  • Collaborated closely with finance teams to optimize financial operations, budgeting, forecasting, and compliance within the Revenue Planning Unit of Marketing.
  • Develop and maintain comprehensive revenue plans, forecasting future earnings and identifying key growth opportunities within the telecommunications market.
  • Generate regular reports and analyses to track revenue performance, providing insights to stakeholders and senior management to inform strategic decision-making.
  • Implement and optimize revenue reporting processes and systems, ensuring efficiency and accuracy in capturing and analyzing revenue data to drive business success.

Education

BACHELOR’S DEGREE (PSYCHOLOGY) -

UNIVERSITY OF GHANA

WASSCE (GEOGRAPHY, MATHEMATICS & ECONOMICS) -

ARCHBISHOP PORTER GIRLS

Skills

  • STRATEGIC THINKING
  • CRITICAL THINKING
  • COMMUNICATION
  • LEADERSHIP
  • DATA ANALYTICS

Data Analytical Skills

  • SQL
  • MICROSOFT OFFICE (EXCEL, ACCESS & POWER BI)
  • TABLEAU
  • PYTHON

Personal Information

  • Date of Birth: 06/14/88
  • Nationality: Ghanaian

Hobbies and Interests

  • Running
  • Reading
  • Video Games

Timeline

Growth Manager (CVM)

Multichoice Ghana
01.2024 - Current

Pricing Specialist

Vodafone Ghana
11.2019 - 12.2023

Client Service Manager - Nielsen

Retail Measurement Service
04.2018 - 05.2019

Propositions Manager

Busy Internet Ghana
02.2017 - 04.2018

High-Value Usage and Retention

Airtel Ghana Ltd
12.2015 - 02.2017

Revenue Planning Executive

Airtel Ghana Ltd
01.2014 - 12.2015

BACHELOR’S DEGREE (PSYCHOLOGY) -

UNIVERSITY OF GHANA

WASSCE (GEOGRAPHY, MATHEMATICS & ECONOMICS) -

ARCHBISHOP PORTER GIRLS

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Theodora Nortey