Thelma Elikplim Adzoho
Tema
Summary
Proven achiever with extensive experience at Access Bank Ghana Plc, adept in client relationship management and financial product knowledge. Excelled in increasing portfolio value and customer satisfaction through strategic client management. Recognized for exceptional cash handling accuracy and collaborative problem-solving, ensuring seamless service delivery and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Officer
Access Bank Ghana Plc
05.2022 - Current
- Managed a portfolio of high-net-worth clients, providing tailored financial advice and services
- Developed and maintained strong client relationships, resulting in increased customer satisfaction and retention
- Identified and pursued new business opportunities, contributing to the growth of the bank's customer base
- Collaborated with internal teams to ensure seamless delivery of services and resolution of client issues
- Conducted regular reviews of client accounts to identify opportunities for upselling and cross-selling financial products
- Key Achievements: Increased portfolio value through strategic client management and upselling
- Achieved customer satisfaction rating.
Teller
Access Bank Ghana Plc
10.2018 - 04.2022
- Processed daily transactions including deposits, withdrawals, transfers, and loan payments
- Ensured accuracy and efficiency in handling cash and financial instruments
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly
- Assisted with the training and onboarding of new tellers, promoting best practices and compliance with bank policies
- Balanced cash drawers and performed end-of-day reconciliations to ensure accuracy
- Key Achievements: Consistently recognized for maintaining high accuracy in transaction processing
- Awarded 'Employee of the Month' three times for exceptional customer service.
Project Assistant
Ghana Revenue Authority
Accra
09.2017 - 08.2018
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Administrative Intern
Favorite Shipping Company Ltd
Tema
06.2016 - 08.2016
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
Volunteer
Aves International School
Tema
06.2015 - 08.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
B.A Economics and Geography& Resource Development -
University of Ghana-Legon
05.2017
Skills
- Client Relationship Management and Customer Service Excellence
- Financial Product Knowledge
- Sales and Upselling
- Cash Handling and Reconciliation
- Team Collaboration and Problem Resolution
- Time Management and paying attention to detail
Certification
Certified Financial Services Professional (CFSP), [Year]
Affiliations
- Member, [Relevant Banking Association]
- Member, [Relevant Financial Services Organization]
References
Available upon request.
Languages
English, Twi, French(Beginner)
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Relationship Officer
Access Bank Ghana Plc
05.2022 - Current
Teller
Access Bank Ghana Plc
10.2018 - 04.2022
Project Assistant
Ghana Revenue Authority
09.2017 - 08.2018
Administrative Intern
Favorite Shipping Company Ltd
06.2016 - 08.2016
Volunteer
Aves International School
06.2015 - 08.2015
B.A Economics and Geography& Resource Development -
University of Ghana-Legon