Thandi Munkombwe

• Ensuring all aspects of the spa run smoothly and efficiently, from appointments to facility maintenance.
• Creating and manage staff and facility schedules to ensure adequate coverage and operational efficiency.
• Fostering a welcoming atmosphere, provide personalized attention, and actively seek feedback to enhance the guest experience.

Staff Management

• Training therapists, receptionists, and other staff to ensure high-quality service delivery.
• Motivate staff, foster a positive work environment, and provide ongoing support and performance reviews.
• Assign tasks and coordinate the work of the spa team to meet daily operational goals.

Financial & Inventory Management

• Develop and manage budgets, monitor expenses, and analyze financial reports to ensure profitability.
• Oversee the management of all spa supplies, products, and equipment, ensuring adequate stock levels and managing procurement.
• Address guests needs, handling complaints promptly, and striving to create exceptional guest experiences.
• Develop and implement marketing strategies, promotions, and campaigns to attract new clients and retain existing ones.

Compliance & Standards

• Ensuring the spa maintains high standards of hygiene and complies with all health and safety regulations.
• Maintaining high standards for spa services and ensure the spa menu is current and appealing.

• Providing strategic leadership and manage operations to ensure the spa department achieves its goals.
• Maintaining COMO Shambhala brand standards and effectively contributing to the guest experience.
• Strategically direct the progress and performance of the business through sales and marketing, taking ownership and responsibility to ensure maximum revenue.
• Managed consistent spa/wellness experience development to ensure that innovation and uniqueness is maintained.
• Monitor and analyze the products and services of competitive spa's, to maintain a competitive advantage.
• Review all guest feedback results to implement improvements and ensure guest satisfaction.
• Training the team in all aspects of the business Provide individualized wellness coaching and guidance to guests to help them achieve health goals.

• Managing all the training activities for Ministry of Labor and

Ministry of Justice in different provinces of South Africa

• Developed and delivered training courses on essential skills for

professional development.

• Managed trainees and monitored their progress

throughout the training program.

• Provided individual coaching and mentorship to employees to

enhance their job performance.

• Facilitated workshops on communication strategies and conict

resolution technique.

• Designed and implemented a curriculum for technical skills

training within the organization.

• Collaborated with subject matter experts to create customized

training materials for specific job roles

Evaluated training eectiveness through assessments and

surveys to measure learning outcomes.

•

Hosted government ocials for site inspection and community

leaders

Oct 2021- Mar 2024

,

Lagos,

• Managing all the training activities for Ministry of Labor and Ministry of Justice in different provinces of South Africa.
• Developed and delivered training courses on essential skills for professional development.
• Managed a team of trainees and monitored their progress throughout the training program.
• Provided individual coaching and mentorship to employees to enhance their job performance.
• Facilitated workshops on communication strategies and conflict resolution technique.
• Designed and implemented a curriculum for technical skills training within the organization.
• Collaborated with subject matter experts to create customized training materials for specific job roles.
• Evaluated training effectiveness through assessments and surveys to measure learning outcomes.
• Hosted government officials for site inspection and community leaders.

• Developed and implemented marketing strategies to increase brand awareness and drive sales.
• Led cross-functional team projects to improve operational efficiency and customer satisfaction.
• Created and conducted personalized spa consultations for clients to determine individual needs and preferences.
• Provided training sessions for spa staff customer service, sales techniques, and treatment protocols.
• Developed and implemented spa training programs focused on improving customer satisfaction and employee performance.
• Managed spa operations and ensured high-quality service standards were consistently met.
• Collaborated with product vendors to update and expand spa services and retail offering.
• Maintained detailed client records and appointment schedules to streamline booking processes.
• Managed inventory and ordering of spa products to meet customer demand and maintain stock levels.
• Collaborated with team members to create a positive and welcoming spa environment for clients.

• Coaching and evaluating the spa team performance.
• Assist with the monthly inventory.
• Maintain all guest supplies and assist in ordering as needed.
• Training of spa team and helping in the recruitment process.
• Ensure cleanliness is maintained at all time in the spa.
• Effectively resolve guest complaints and communicate with the spa management.
• Doing treatments at times when need arises.
• Execute the spa's vision of providing exceptional service.
• Conduct training and orientations with new hires, and advise the Spa Management during the hiring process.
• Implemented management techniques and made sure therapists, receptionists and spa attendants are held accountable for their work, or lack thereof.
• Manage the physical maintenance of the spa and report to engineering.

• Running the day to day operations of the Spa.
• Training the staff policies and procedures of Spa Therapies.
• Performing Spa treatments for corporate events and individuals.
• Retail Training for Staff and Team Motivation.
• Individual Training for skincare therapists and nail technicians.
• Mentoring Spa Supervisors, Therapists and Spa Attendants.
• Other duties as assigned by General Manager and Marketing Director.
• Preparing the Spa Budget.
• Ordering Stock and managing stock take.
• Organizing external training with sales representative and product trainer.
• Dealing with guests complaints and feedback.
• Marketing the spa and writing reports.

• Managing all Spa Operations.
• Recruiting, training and developing staff members.
• Writing weekly and monthly reports.
• Income generation and Cost management.
• Implementation of promotions and processes.
• Maintaining high standards within Spa environment.
• Driving pre-opening sales & bookings to achieve financial targets in sales.
• Meetings with Spa team with consistent coaching and mentoring.
• System Management (bookings and paying off correctly).
• Customer Service and dealing with complaints.
• Stock Management and Achievement of profit expectations.
• Upholding Standards in the Spa including cleanliness/Staff presentation.
• Health and Safety Management of the Spa.
• Hitting Financial requirements for budget.
• Other duties assigned by the owner.

• Managing all spa Operations.
• Developing SOPS and training for Hotel Spas within the company.
• Individual Training for skincare therapists and nail technicians.
• Mentoring Spa Managers & Therapists.
• Partnering with cross-functional teams to improve proprietary tools and systems.
• Work closely with legal and safety departments to ensure that activities remain compliant.
• Oversee materials and inventory.
• Conduct budget reviews and report cost plans to upper management.
• Other duties as assigned by directors.

• Managing all Spa Operations.
• Recruiting, training and developing staff members.
• Writing weekly and monthly reports.
• Income generation and Cost management.
• Implementation of promotions and processes.
• Maintaining high standards within Spa environment.
• Driving pre-opening sales & bookings to achieve financial targets in sales.
• Meetings with Spa team with consistent coaching and mentoring.

• Work closely with Hotel Front Office and Owners.
• Establishing and maintaining key objectives, operating criteria, programming, budgeting, staff relations, marketing and training.
• Ensure that highest standards are trained and adhered to.
• Make sure guest experience exceeds and meets expectation.
• Support day to day operation of Spa.
• Stock ordering and stock taking.
• Training requirements for therapists.
• Develop clear understanding of Spa, covering financials & marketing.

• Managed project of new spa and product house.
• Establishing and maintaining key objectives, operating criteria, programming, budgeting, staff relations, marketing and training.
• Ensure that highest standards are trained and adhered to.
• Make sure guest experience exceeds and meets expectation.
• Support day to day operation of Spa.
• Stock ordering and stock taking.
• Training requirements for therapists.
• Develop clear understanding of Spa, covering financials & marketing.
• Training Spa team to deliver highest of five star standards.
• Interact with key personnel at hotel to ensure Spa receives high profile.
• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards.
• Monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.

Managing day to day operations of spa

• Developed all spa SOPS and trained spa team.

• Managing therapist schedules, payroll and commissions.
• Preparation of all weekly and monthly reports.

Prepare managed spa budget and marketing plan

• Expanded business and handled Pre-Opening of new Spa at tented camp lodge

• Helped in front department during check in and out when needed

Handled Pre-Opening of new Spa at tented camp lodge

and managed it

• Assisting with recruitment and training processes

• Ensured guest satisfaction by addressing client needs and promptly resolving any issues

• Created and execute marketing plans and plans to drive business and increase revenue.

• Monitored an

• This was temp assignment that was accepted in-between jobs.
• Established strong relationships with suppliers for cost-effective procurement of products.
• Coordinated with therapists to design seasonal treatment menus.

• Ensured branch met all regulatory requirements for safe operation.
• Maintained inventory levels to meet customer demand without excess stockholding.
• Streamlined business processes to enhance operational efficiency.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Reviewed and analysed sales data to identify growth opportunities.
• Improved branch productivity by implementing efficient work schedules.
• Led team meetings to foster communication and collaboration.

• Managing all Lodge Operations in the absence of the owner.
• Handled Spa Operations and hosted wellness activities.
• Designed long-term strategies relating to HR, budget and marketing.
• Recruited high-performing hospitality staff, onboarding with appropriate training.
• Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
• Coached front of house teams in delivering smooth, professional and guest experience.
• Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
• Managed hotel budgets through careful planning and business strategy.
• Kept back of house accounts and records updated, enabling clear performance monitoring.
• Developed and implemented Lodge policies and procedures to increase revenue with the owner.
• Performed all spa treatments in absence of other therapists.
• Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
• Maintaining high standards within Lodge and Spa environment.

• Managing all Lodge Operations in the absence of the owner
• Handled Spa Operations and hosted wellness activities
• Designed long-term strategies relating to HR, budget and

marketing.

• Recruited high-performing hospitality staff, onboarding with

appropriate training.

• Forecasted occupancy demand and monitored staff availability

to create balanced, cost-effective schedules.

• Coached front of house teams in delivering smooth,

professional and guest experience

• Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction
• Managed hotel budgets through careful planning and business strategy
• Kept back of house accounts and records updated, enabling

clear performance monitoring.

• Developed and implemented Lodge policies and

procedures to increase revenue with the owner

• Performed all spa treatments in absence of other therapists
• Increased retail sales through persuasive, thorough home care

advice and product recommendations.

• Maintaining high standards within Lodge and Spa environment