Tetteh Raphael
Akwapem North
Summary
Dynamic hotel manager with a proven track record at The Goodwife Guest House, excelling in budget management and market analysis. Expert in developing strategic plans that significantly boosted occupancy rates. A strong leader, fostering team performance and delivering exceptional customer service to enhance guest experiences.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
6
6
years of professional experience
Work History
Manager /Assistant to the CEO
Saviorson Enterprise
Akuapem Mamfe
01.2025 - Current
Hotel Manager
The Goodwife Guest House
Akwapem North
12.2018 - Current
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Developed and implemented hotel policies and procedures.
- Assigned duties and monitored performance of all employees in the hotel.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
Restaurant Waiter
Peduase valley Resort
Aburi Akuapem
10.2023 - 05.2024
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Assisted guests with making food and beverage selections.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Took accurate food and drink orders, using a POS ordering software system.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Attafuah Senior School
Akim Oda07-2017
Skills
- Budget management
- Occupancy forecasting
- Market analysis
- Policy development
- Performance monitoring
- Customer service
- Team leadership
- Staff training
- Marketing strategy
- Data analysis
- Sales techniques
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
Manager /Assistant to the CEO
Saviorson Enterprise
01.2025 - Current
Restaurant Waiter
Peduase valley Resort
10.2023 - 05.2024
Hotel Manager
The Goodwife Guest House
12.2018 - Current
High School Diploma -
Attafuah Senior School
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