TERRY BOBBY FOLSON
Summary
Motivated business administration graduate specializing in Banking and Finance, committed to enhancing professionalism and excellence within corporate contexts. Seeking to apply practical experience and academic insights to create meaningful contributions, while embracing continuous learning to thrive in the evolving business landscape.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Buwelo Ghana
08.2024 - 11.2024
- Company Overview: Buwelo Ghana is a global business process outsourcing firm that offers top-notch back office, sales support, tech support and customer care services to businesses worldwide
- Received intake referrals of patients
- Processed Sales Orders for patients
- Made outbound calls to customers or prospects
- Assisted customers with their enquiries, questions and concerns related to durable medical equipment, account management and rules
- Handled fluctuations in call volumes and customer demands using automation, live chat and text message solutions
- Focused on sales conversations, marketing surveys, payment reminders and other outbound communications
- Provided feedback to management regarding common customer issues
- Followed up to ensure customer satisfaction and verify that the resolution meets their needs
- Buwelo Ghana is a global business process outsourcing firm that offers top-notch back office, sales support, tech support and customer care services to businesses worldwide
National Service Personnel
Ghana Revenue Authority (GRA)
10.2022 - 10.2023
- Company Overview: The Ghana Revenue Authority is the Ghana institution charged with the task of assessing, collecting and accounting for tax revenue in Ghana
- Facilitated the issuance of items to user departments within GRA
- Assisted in coordinating weekly, monthly, and quarterly reports
- Aided in the preparation of purchase requests and receiving items at the warehouse
- Maintained records of all store activities and organized document filing
- Recorded transactions in bin cards and computer systems
- Contributed to stock-taking exercises and performed administrative and store-related duties
- Ensured cleanliness, safety, and accessibility of stored items
- The Ghana Revenue Authority is the Ghana institution charged with the task of assessing, collecting and accounting for tax revenue in Ghana
Intern
Ghana Statistical Service
06.2021 - 07.2021
- Company Overview: Ghana Statistical Service is the central agency in Ghana, mandated to produce and disseminate official statistics in the country
- Participated in the 2020 Population and Housing Census
- Assisted in inputting inventory data into a database system
- Ghana Statistical Service is the central agency in Ghana, mandated to produce and disseminate official statistics in the country
Intern
Ghana Cocobod
06.2019 - 07.2019
- Company Overview: This is a sector of the Ghana Cocobod responsible for sectoring and surveys in cocoa districts, treatment of infected farms among others
- Managed record-keeping in the database system
- Filed essential documents in the file room and facilitated file dispatch to various departments
- This is a sector of the Ghana Cocobod responsible for sectoring and surveys in cocoa districts, treatment of infected farms among others
Education
Bachelor of Science - Business Administration (Banking and Finance)
University of Ghana Business School
09.2022
WASSCE - Business
St. Augustine's College
05.2018
B.E.C.E -
Silicon Valley International School
06.2015
Skills
- Inventory Management
- Database Management
- Data Entry & Analysis
- Record-Keeping & Filing
- Data & Financial Analysis
- Banking Operations
- Interpersonal skills
- Teamwork
- Problem-solving
- Strong Verbal and Written Communication
- Excellent Listener
- Ethical behavior
- Initiative
- Adaptability
- Organization & Attention to detail
- Microsoft Office Suite
- Brightree
- AR Dashboard
Trainingandcertificates
- Social Responsibility and Ethics, Udemy, 2019
- Corporate Social Responsibility and Corporate Advantage, Udemy, 2019
- Microsoft Office Suite training, IPMC Ghana, 08/01/15, 10/31/15
Languages
English
Timeline
Customer Service Representative
Buwelo Ghana
08.2024 - 11.2024
National Service Personnel
Ghana Revenue Authority (GRA)
10.2022 - 10.2023
Intern
Ghana Statistical Service
06.2021 - 07.2021
Intern
Ghana Cocobod
06.2019 - 07.2019
WASSCE - Business
St. Augustine's College
B.E.C.E -
Silicon Valley International School
Bachelor of Science - Business Administration (Banking and Finance)
University of Ghana Business School
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