Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Affiliations
Languages
Accomplishments
Websites
References
Timeline
Generic

TERENCE NANA DENNIS

ACCRA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Amenable Software Engineer gifted at translating basic client requirements into technical development plans. Communicates productively with both technical and non-technical personnel and clients. Friendly provider of deep programming knowledge and invaluable final products. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Software Engineer talented at contributing to team-developed projects. Collaborative designer of useful solutions and perfectly customized products. Knowledgeable in programming and gifted at creating unique art. Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust, and easy-to-use applications. Excels as a hands-on developer and oversees the work of software teams. Complex problem-solver with an analytical and driven mindset. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT MANAGER, SPECIALIST AND CONSULTANT

IGGS AND IOEA GHANA
02.2024 - 06.2024
  • Analyzed user needs and developed specifications for new systems or modifications.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Performed regular system audits to identify potential risks or vulnerabilities.
  • Trained staff members on various aspects of computer usage and software applications.
  • Established security protocols to protect data from unauthorized access or modification.
  • Created detailed documentation for software, hardware, and network configurations.
  • Assessed current infrastructure capabilities against future requirements.

Software Engineer

Vatebra Limited
ACCRA
08.2020 - 12.2023
  • Reviewed project specifications and design technology solutions that met or exceeded performance expectations
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Collaborated with management, internal, and development partners regarding software application design status and project progress
  • Offered experience Java, and Python
  • Represented software applications engineering team during large and complex development projects

Center Registration Supervisor

National Identification
01.2018 - 12.2019
  • Improved operations through consistent hard work and dedication
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Worked flexible hours across the night, weekend, and holiday shifts
  • Handled calls per day to address customer inquiries and concerns
  • Prepared a variety of different written communications, reports, and documents
  • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

IT Administrator

National Service Secretariat
ACCRA
01.2015 - 09.2016
  • Proved successful working within tight deadlines and a fast-paced atmosphere
  • Developed and maintained courteous and effective working relationships
  • Offered friendly and efficient service to customers, and handled challenging situations with ease
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations

LEAP PROJECT

ESOKO AND MINISTRY OF GENDER
WASSA AMENFI
03.2016 - 06.2016
  • Conducted surveys and documented all responses
  • Gathered and submitted observational information in addition to required data points
  • Uploaded or transmitted data using secure protocols
  • Acquired roadway data for state and federal agencies
  • Created and implemented procedures to obtain required information and support research goals
  • Remained highly educated in various software packages by regularly attending training and webinars
  • Directed updates and changes in survey implementation and methods
  • Consulted with clients to identify survey needs and specific requirements such as special samples
  • Identified features within software useful for improving overall survey operation and collaborated with supervisor to explore and implement changes
  • Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires
  • Carried out day-to-day duties accurately and efficiently

Data Collector Enumerator

World Cocoa Foundation
Kumasi
  • Conducted surveys and documented all responses
  • Gathered and submitted observational information in addition to required data points
  • Acquired roadway data for state and federal agencies
  • Created and implemented procedures to obtain required information and support research goals
  • Remained highly educated in various software packages by regularly attending training and webinars
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires
  • Identified features within software useful for improving overall survey operation and collaborated with supervisor to explore and implement changes
  • Consulted with clients to identify survey needs and specific requirements such as special samples
  • Directed updates and changes in survey implementation and methods
  • Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations
  • Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation
  • Reviewed, classified and recorded survey data in preparation for computer analysis
  • Adhered to social distancing protocols and wore mask or face shield
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Carried out day-to-day duties accurately and efficiently

Developer and Technical Support

National Vocational Technical Institute
ACCRA
  • Provided guidance and mentored less-experienced staff members
  • Tested methodology with writing and execution of test plans, debugging, and testing scripts and tools
  • Designed enhancements and updates for subsystems of end-user applications software running on local, networked, and Internet-based platforms
  • Analyzed data to coordinate installation of new systems or modification of existing systems
  • Collaborated with fellow engineers to evaluate software and hardware interfaces
  • Collaborated with clients to define solution requirements
  • Integrated third-party tools and components into applications
  • Partnered with the development team on product development and application support plans
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development
  • Updated old code bases to modern development standards, improving functionality
  • Developed clear specifications for project plans using customer requirements

Developer and Technical Support

Health Facility Regulatory Agency
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development
  • Updated old code bases to modern development standards, improving functionality
  • Developed clear specifications for project plans using customer requirements
  • Coordinated with project management on database development timelines
  • Designed customized solutions for proposals to potential customers
  • Developed software for desktop and mobile operating systems
  • Planned and developed interfaces that simplified overall management and offered ease of use
  • Discussed issues with team members to provide resolution and apply best practices
  • Designed intuitive graphical user interfaces to improve user experience
  • Architected data engineering pipelines to support machine learning performance
  • Translated customer requirements into written use cases

Webinar Organiser

CEHDAR
ACCRA
  • Collaborated with team members to achieve target results
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Improved operations through consistent hard work and dedication
  • Prepared variety of different written communications, reports and documents
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development
  • Discussed issues with team members to provide resolution and apply best practices
  • Updated old code bases to modern development standards, improving functionality
  • Architected data engineering pipelines to support machine learning performance
  • Designed customized solutions for proposals to potential customers
  • Introduced agile methodologies and development best practices to division to enhance product development
  • Developed software for desktop and mobile operating systems
  • Participated in software field testing to verify performance of developed projects
  • Designed intuitive graphical user interfaces to improve user experience during webinar registrations

Education

Master of Science - Computer Science

University of Ghana
11.2022

Bachelor of Science - Computer Science

GIMPA
06.2018

SNE - Hardware And Networking

IPMC
03.2017

Higher National Diploma - Computer Science And Programming

Kumasi Technical University
06.2015

Associate of Applied Science - DATA SCIENCE

UNIVERSITY OF GHANA
06-2023

Associate of Applied Science - Database Management

GHANA TVET SERVICES
03-2023

Skills

  • Software Documentation
  • Python
  • System administration
  • Testing and bugging
  • NET development
  • Architectural pattern development
  • Technical design documentation
  • Technical Analysis
  • Innovative
  • SQL integration
  • Technical Support
  • Hardware and software installation
  • Web Security
  • Multitasking
  • Security improvements
  • Interpersonal Skills
  • Project Planning
  • User Support
  • Application support
  • Network Administration
  • Software Development
  • Information confidentiality

Certification

  • SNE
  • Webinar Coordinator
  • Basic Counselling Skills
  • Church Security Analysts
  • Certificate in Data Science
  • Certificate in Database Management Administration

Hobbies and Interests

  • Research in Computing
  • Data Analysis
  • Presentations
  • Query Execution
  • Bugs fixing
  • Development of new modules
  • Building and implementing new projects
  • Java
  • C#
  • HTML
  • SQL
  • Python
  • Social Media Marketing

Affiliations

! Here are some activities that showcase being well-rounded:

Languages

Afrikaans
First Language
English
Advanced (C1)
C1

Accomplishments

  • Leadership Awards: Recognized as "IT Manager of the Year" by [Organization/Company], demonstrating exceptional leadership and innovative solutions in IT management.
  • Project Success: Successfully led a major IT infrastructure upgrade project, completed ahead of schedule and under budget, resulting in a 30% increase in system efficiency and a significant reduction in downtime.
  • Innovation Recognition: Awarded for developing a custom software solution that streamlined internal processes, leading to a 20% improvement in productivity and a 15% cost reduction.
  • Exceeding Targets: Consistently surpassed annual performance targets, achieving a 40% increase in customer satisfaction through improved IT support and services.
  • Team Development: Recognized for implementing a successful mentorship program within the IT department, resulting in improved employee retention and career growth opportunities.
  • Industry Honors: Featured in T-TEL general workshop as one of the top IT leaders to watch, highlighting your contributions to advancing technology and innovation in the industry.

References

References available upon request.

Timeline

IT MANAGER, SPECIALIST AND CONSULTANT

IGGS AND IOEA GHANA
02.2024 - 06.2024

Software Engineer

Vatebra Limited
08.2020 - 12.2023

Center Registration Supervisor

National Identification
01.2018 - 12.2019

LEAP PROJECT

ESOKO AND MINISTRY OF GENDER
03.2016 - 06.2016

IT Administrator

National Service Secretariat
01.2015 - 09.2016

Data Collector Enumerator

World Cocoa Foundation

Developer and Technical Support

National Vocational Technical Institute

Developer and Technical Support

Health Facility Regulatory Agency

Webinar Organiser

CEHDAR

Master of Science - Computer Science

University of Ghana

Bachelor of Science - Computer Science

GIMPA

SNE - Hardware And Networking

IPMC

Higher National Diploma - Computer Science And Programming

Kumasi Technical University

Associate of Applied Science - DATA SCIENCE

UNIVERSITY OF GHANA

Associate of Applied Science - Database Management

GHANA TVET SERVICES
TERENCE NANA DENNIS