Terdoofan Agber

Work History

Product Owner

Global Anti Scam Alliance

Amsterdam

11.2021 - Current

Owned and prioritized product backlog.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Allocated and approved team resource usage.
Collaborated with development team on whitelabeling primary product offerings for client-specific uses.
Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
Brainstormed with members of design team to determine enhancements and product features.
Identified changes in project scope and modified job schedule accordingly.
Wrote comprehensive user manuals for new products and additional technical documentation.
Analyzed user feedback and implemented changes to product design.
Participated in team projects, demonstrating ability to work collaboratively and effectively.

Chief Operations Officer

Cyber Compound

Atlanta

04.2021 - 10.2021

Drove operational direction, administrative and cost efficiency and coordination of security program initiatives.
Supported business growth through strategic planning and process development.
Led business initiatives resulting in numerous partnerships.
Implemented business development strategies, logo designs and website designs.
Formulated analysis assessments to make informed decisions on proposed projects.
Formulated and executed strategic initiatives to improve product offerings.
Communicated business performance, forecasts and strategies to investors and shareholders.
Analyzed industry trends and tracked competitor activities to inform decision making.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Team Lead - Security Education

Cyber Compound

Atlanta

01.2021 - 03.2021

Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Directed and supervised team of 5 engaged in content development for target consumers/audience.
Designed strategic plan for component development practices to support future projects.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Worked with team to identify areas of improvement and devised solutions based on findings.

Intern - Security Education

Cyber Compound

Atlanta

10.2020 - 01.2021

Analyzed problems and worked with teams to develop solutions.
Completed research, compiled data, updated social awareness content, and produced timely reports.
Provided project progress updates and proposed solutions to issues.
Conducted extensive research for company projects.
Generated reports detailing findings and recommendations.
Developed effective improvement plans in alignment with goals and specifications.
Evaluated customer needs and feedback to drive product and service improvements.
Conducted regular reviews of operations and identified areas for improvement.

Cybersecurity Specialist

QPlus GNL

Abuja

10.2018 - 08.2020

Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
Maintained company-wide compliance with industry standards.
Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
Performed risk analyses to identify appropriate security countermeasures.
Conducted security audits to identify vulnerabilities.
Monitored use of data files and regulated access to protect secure information.
Monitored computer virus reports to determine when to update virus protection systems.
Developed plans to safeguard computer files against modification, destruction, or disclosure.
Recommend improvements in security systems and procedures.

Technical Support Engineer

213 Forward Operational Base Nigerian Air Force

Katsina

01.2017 - 08.2018

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Served as primary point of contact for support relating to owned solutions and products.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Maintained response times to support business continuity.
Documented faults and bugs for referral to development staff for use in updates.
Performed root cause analysis of reported issues to enact corrections.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.

Summary

Overview

Work History

Product Owner

Chief Operations Officer

Team Lead - Security Education

Intern - Security Education

Cybersecurity Specialist

Technical Support Engineer

Education

Bachelor of Science - Computer Science

Skills

Timeline

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