Teddy Kyei-Poku
Kumasi
Summary
A graduate Bachelor of Art in Industrial Arts with 5-years work experience in museum practice, life insurance sales, tile production, sales and supervision, hotel, management and fashion. My professional goals are to obtain maximum higher education in my study area to advance academic research and use my skills to contribute to the development of my country and the world. My expertise lies in works related to tour guiding, pottery making, sales representation, supervision, and management, creating, directing and academic research. Looking forward to an opportunity to undertake a postgraduate research that brings innovation to interior and exterior sustainability in Art History, Museum studies while addressing problems in museum history and practice. I seek a world where there will be room for academic and personal growth and development.
Overview
8
8
years of professional experience
Work History
Tour Guide
Manhyia Palace Museum
06.2022 - Current
- Answering questions and providing commentaries, recommending Ashanti history books and literature and explaining components and procedures
- Assist with installing and dismantling exhibits.
- Enhance visitor experience by providing engaging and informative tours of various attractions.
- Increase customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improve group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitate memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Receive numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Contribute to a 15% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
- Support marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
- Maintain accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
- Work collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Collaborate with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
Founder, Creative Director
Mudcracks Clothing Enterprise
08.2021 - Current
- Developed of design concepts
- Observed fashion publications and scheduling meetings with designers to stay informed on trends
- Responsible for the quality of the final creative work
- Selection of outfits and accessories for promotional marketing purposes
- Generation of concepts for photo shoot, hiring suitable models and booking a photographer, location and clothing.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Established organizational mission statement through extensive collaboration and review.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Manager
Hafia Hotel
03.2021 - 07.2021
- Maintained statistical and financial records
- Recruited, trained and supervised staff
- Managed Budgets
- Planned maintenance work and room bookings
- Handled customer complaints and queries
- Promoted and marketed the business
- Ensured compliance with health and safety legislation and licensing laws.
Supervisor
West Africa Décor Tiles
12.2020 - 03.2021
- Contributed to stocktaking of tiles and sanitary wares arrival on excel
- Contributed to keeping track of products sold and deduction from stock on excel
- Contributed to the arrangement of tiles and sanitary wares in order inside of warehouse and all storage facilities
- Contributed to the overall Supervision of warehouse
- Contributed to the supervision of laborers, tracking of loaded products, and recounting before departure.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Sales Representative
Glico Life Insurance Company Limited
03.2020 - 11.2020
- I contributed to customer service interface for the GLICO-NIB Bancassurance products
- Aggressive sales and cross-selling of insurance and banking products to existing and prospective customers
- Directed sales representation for the Kumasi Adum cluster
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Regular preparation and submission of routine reports
- I supported the effective delivery of customer-centric services on the shop floor to bank and insurance customers
- Actively promoted relationship management in order to deepen customer-retention
- Assisted and enhanced smooth customer journeys on the shop floor all the time.
National Service, Tour Guide
Manhyia Palace Museum
09.2018 - 07.2019
- Met and greeted visitors at the palace museum
- Controlled visitor’s access to exhibits
- Planned, organized and conducted tours of the history of Ashanti Kingdom
- Answered questions and provided commentaries, recommended Ashanti history books and literature and explained components and procedures
- Assisted with installing and dismantling exhibits.
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Collaborated with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
Assistant Quality Control Officer
Vicalex Bricks and Tiles Company Limited
02.2016 - 05.2017
- Contributed to the supervision of the drying process of brick and tiles
- Contributed to product selection packaging for clients
- Helped in clay site scouting and assessment.
- Improved product quality by implementing thorough inspection procedures and conducting regular audits.
- Assisted in establishing quality control standards, ensuring consistent production processes and adherence to industry regulations.
- Maintained accurate documentation of all quality control activities for easy reference during audits or compliance reviews.
Education
Bachelor of Art - Industrial Arts (Ceramics)
Kwame Nkrumah University of Science and Technology
05.2018
Certificate (WASSCE) - Visual Arts
Kumasi Academy
06.2013
Certificate (Basic Education) -
Adventist JHS Amakom
06.2009
Skills
- Team player and self-disciplined
- Good communication and interpersonal skills
- Microsoft Office Suite
- Problem solver, critical and analytical thinker
- Internet/Computer proficiency
- Good writing skills
- Quick learner
- Tourism Development
- Guest Relations
- Local History
- Tourism Management
- Arts and Culture
Academic Research And Projects Undertaken
- 2018, Research on the Production of Plaster of Paris using local Gypsum from Sege– Senior Research Project, Kwame Nkrumah University of Science and Technology, Kumasi
- 2017, Pavement Bricks Production on KNUST Campus – Mini Project, Kwame Nkrumah University of Science and Technology, Kumasi
- 2016, Red Body for Ceramics Production on KNUST Campus - Mini Project, Kwame Nkrumah University of Science and Technology, Kumasi
Leadership Roles
- 2017, 2018, Assistant Class Representative, B.A Industrial Arts, I acted as the liaison between 32 students and lecturers of a department, coordinating day-to-day activities, organizing tutorials, seminars, volunteering exercises and social events for the class, to build capacity and teamwork. Rescheduling unfavorable exam and lecture timetables and creating a portal to ensure the class gets an easy access to course materials and notes.
- 2016, 2017, KNUST Hockey club organizer, I supervised the registration of over 100 clubs’ members with the SRC and Dean of students on KNUST campus and ensured they performed their activities in conduct with the SRC’s rules and regulations.
References
- Dr. Amoanyi Robert, Senior Lecturer, Dept. of Industrial Art (Ceramics), Kwame Nkrumah University of Science and Technology, ramoanyi.cass@knust.edu.gh
- Prof. Samuel Nortey, Senior Lecturer, Dept. of Industrial Art(Ceramics), Kwame Nkrumah University of Science and Technology, snortey.art@knust.edu.gh
Timeline
Tour Guide
Manhyia Palace Museum
06.2022 - Current
Founder, Creative Director
Mudcracks Clothing Enterprise
08.2021 - Current
Manager
Hafia Hotel
03.2021 - 07.2021
Supervisor
West Africa Décor Tiles
12.2020 - 03.2021
Sales Representative
Glico Life Insurance Company Limited
03.2020 - 11.2020
National Service, Tour Guide
Manhyia Palace Museum
09.2018 - 07.2019
Assistant Quality Control Officer
Vicalex Bricks and Tiles Company Limited
02.2016 - 05.2017
Bachelor of Art - Industrial Arts (Ceramics)
Kwame Nkrumah University of Science and Technology
Certificate (WASSCE) - Visual Arts
Kumasi Academy
Certificate (Basic Education) -
Adventist JHS Amakom
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