Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Teddy Hiadzi

Teddy Hiadzi

Accra

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Program Manager, District and Regional (IModel)

Waterloo Minor Soccer Club/BVB IA Waterloo
08.2023 - 04.2025
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Communications Manager

Waterloo Minor Soccer Club/BVB IA Waterloo
01.2021 - 03.2023
  • Maintained club’s brand strategy across digital and print media
  • Composed monthly newsletters, as well as targeted email campaigns via PowerUp.
  • Managed multiple social media platforms including Facebook, Instagram, Twitter and YouTube. Initiated and executed various campaigns across said platforms to drive program registrations.
  • Provided quality customer service experiences by engaging with existing and potential members across social media platforms. Provided assistance and answered questions related to programming, registrations, trials and more.
  • Built social media calendar with the use of Asana.
  • Curated organic content by attending training sessions, league games, and other club events to build engagement and increase social media presence.
  • Collected photo and video including player and staff headshots, player & coach signings, university commitments, player & coach interviews, and more.
  • Maintained club websites by constantly updating programming information, club policies, and more.
  • Composed club related news articles for website as and when needed.
  • Assisted with the planning and execution of trials, camps and clinics, and other special events (i.e., watch parties, townhall meetings, etc.)
  • Collaborated with local media regarding major club announcements and events.
  • Collaborated with sponsors to ensure their marketing and communications needs were met, as well as developing marketing strategies.
  • Collaborated with graphic designers for digital and print marketing material.
  • Professional Development: attended workshops to learn and improve on SEO and analytics.

Skill Centre Lead Coach (Boys UB-U12)

Waterloo Minor Soccer Club/BVB IA Waterloo
07.2020 - 01.2023
  • Led training sessions and attended all games
  • Completed player evaluations and provided feedback to players, parents and Skill Centre Manager
  • Mentored club staff and assistant coaches
  • Worked within approved curriculum to develop players’ skillsets
  • C-License (Trained) 2021

Finance and Leasing Consultant

Team Honda; Milton, Volvo; Waterloo
08.2018 - 07.2019
  • Assisted customers in regards to the purchase or lease of new and used vehicles.
  • Built and maintained customer relationships which was vital to sales performance

Communications/Events and Engagement Assistant, Athletics Department

Conestoga College
01.2015 - 01.2018
  • Assessed students’ preferences with respect to operational procedures and student programming in the form of focus groups and surveys.
  • Supported implementation of student programming communication strategies.
  • Supported development and execution of departmental events and assisted with Varsity and Intramural marketing activities.
  • Assisted with the development and execution of departmental Maintenance Manual.
  • Collaborated with Graphic Designer for departmental marketing and promotions.
  • Assisted with assessing and hiring new members to the Communications team and subsequently appointed team leader.
  • Worked alongside Student Athletic and Recreation staff to support the marketing of the facility and programs at various campus events.
  • Managed social media platforms.
  • Managed game-day live streaming, live score updates via social media, and conducted post-game interviews.
  • Assisted with event management and communications for the 2016, 2017, and 2018 Athletic Banquets.
  • Assisted with event management and communications for the 2016 OCAA Softball Championship hosted at Conestoga College. Executed live game tweets via official OCAA Twitter account for all games during the tournament.
  • Assisted with communications coordination for Bell Let’s Talk Campaign 2017 & 2018.
  • Developed game day communications procedures for Conestoga Athletics.
  • Assisted with reception duties including receiving and directing calls, processing memberships and refunds, and renting out equipment.

Education

Bachelor of Public Relations (Co-operative) - Public Relations

Conestoga College
Kitchener, Ontario
05-2018

Ontario Scholars Diploma -

Columbia International College
07-2010

Skills

  • Administrative leadership in academic and athletic environments
  • Proficient in Microsoft Office and digital communication tools
  • Languages: Fluent in English, intermediate in French
  • Strategic planning
  • Meticulous attention to detail
  • Project coordination
  • Effective problem resolution
  • Effective team leadership
  • Strong relationship-building abilities
  • Versatile in dynamic environments
  • Professional skill set including excellent oral and written communication, ability to multi-task, project management, event planning and management, customer service, public speaking and presentations, website management, and social media management

Certification

  • Leadership Program – Conestoga College
  • Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics
  • Nominated for Co-op Student of the Year Award 2016
  • Canada Soccer C-License (Trained) 2021

References

Available upon request.

Timeline

Program Manager, District and Regional (IModel)

Waterloo Minor Soccer Club/BVB IA Waterloo
08.2023 - 04.2025

Communications Manager

Waterloo Minor Soccer Club/BVB IA Waterloo
01.2021 - 03.2023

Skill Centre Lead Coach (Boys UB-U12)

Waterloo Minor Soccer Club/BVB IA Waterloo
07.2020 - 01.2023

Finance and Leasing Consultant

Team Honda; Milton, Volvo; Waterloo
08.2018 - 07.2019

Communications/Events and Engagement Assistant, Athletics Department

Conestoga College
01.2015 - 01.2018

Bachelor of Public Relations (Co-operative) - Public Relations

Conestoga College

Ontario Scholars Diploma -

Columbia International College

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Teddy Hiadzi