Eyome Kodzo Ackah
Dawhenya
Summary
Experienced leader in business operations and product management at M-PAY and AntCellular, specializing in vendor management and partnership development. Proven track record of driving successful product lifecycles and enhancing service delivery. Strong communicator and team leader, fostering relationships that improve operational efficiency.
Overview
24
24
years of professional experience
Work History
Co-Owner and Facility Manager
Twin Plaza
04.2019 - Current
- Company Overview: (1,000 square meter multipurpose commercial property with a rooftop terrace)
- Manage lease agreements with clients
- Schedule and handle maintenance of the facility
- Manage service providers
- (1,000 square meter multipurpose commercial property with a rooftop terrace)
Owner and Facility Manager
Technology Campus (TechCampus)
04.2019 - Current
- Company Overview: Technology Hub and Co-Working Space - Dawhenya
- Manage membership
- Coordinate hub activities
- Technology Hub and Co-Working Space - Dawhenya
Independent Project Consultant
M-PAY Limited
10.2016 - Current
- I manage the relationship with the software vendor for the platform (Mobifin)
- I manage the product life cycle for all products on the platform
- I am the interface between the platform and clients
- I manage integration of services onto the platform
Founder/Managing Director
Across Network Technologies Limited, AntCellular
02.2013 - Current
- Company Overview: https://antcellular.com
- I am responsible for the operation and growth of the business
- We Operate a Virtual Mobile Network Service on Number block 0800-xxx-xxx for Toll-Free Access
- We provide Mobile Value-Added service for the following services - Mobile Money, Mobile Airtime, USSD, Bulk SMS and Call Center and VoIP Solutions
- Https://antcellular.com
Head, Strategic Implementation Unit
TXTGROUP
Accra
01.2016 - 09.2016
- Company Overview: Accra - Ghana
- Formulation of strategies for the Group's companies
- Managing the implementation of strategies for all operating companies within the group
- Seeking and building strategic alliances with businesses to take advantage of synergies for mutual growth
- Coordinating the group's acquisitions for integration of new operations into the group structure
- Accra - Ghana
VP Operations, Africa
Scientific Media Incorporated, DOTGO
New York
08.2014 - 01.2016
- Company Overview: New York, USA
- Representing DOTGO's interest in Africa as an independent Agent
- Managing the Company's existing carrier partner relationships in Africa
- Establishing partnerships with additional carriers
- Establishing partnerships with content Publishers
- New York, USA
Chief Operating Officer
TXTGHANA
Accra
02.2013 - 07.2014
- Company Overview: Accra - Ghana
- Oversight of the commercial team, comprising of the Sales, Business Development and Client Management teams
- Responsible for developing annual operational strategy
- Championing the development of new products
- Managing relationships with key partners
- Accra - Ghana
Ag Head, Marketing/Product & Proposition Manager
Kasapa Telecom (Expresso - Ghana)
Accra
09.2012 - 04.2013
- Company Overview: Accra - Ghana
- Managed the Product and Propositions for Voice and Non-Voice services
- Developed a new concept for bonus scheme by separating bonus airtime from main account and introduced 100% bonus scheme
- Deployed an outbound dialer service 'directalk' in partnership with a local IT firm, 4sight microsystems
- Introduced a new concept for data bundles code named 'bundle roll over' which allows data customers to carry over unused data upon expiry of the bundle
- Led the team in negotiations for the deployment of an International Telecom Gateway
- Built pricing model for the deployment of point-to-point dedicated Internet services to homes and offices
- Accra - Ghana
Head, New Product Development
Globacom Mobile Ghana (Glo - Ghana)
Accra
11.2011 - 08.2012
- Company Overview: Accra - Ghana
- Develop and maintain updated documentation of all launch product and service
- Develop test scenarios for all products and services for network launch
- Coordinate User Acceptance Tests with all stakeholders within the organization for all New Products
- Prepare training manual for all products and services
- Manage the product development pipeline of Glo Ghana
- Manage the New Product Development cycle for Glo-Ghana
- Drive the innovations strategy of Glo Ghana
- Accra - Ghana
Product Marketing Manager
Scancom (MTN) Ltd
Accra
09.2011 - 10.2011
- Company Overview: Accra-Ghana
- Worked with business development team to develop technical solutions to potential and existing data customers;
- Worked with the IT and Network team to implement technical solutions to business requirements;
- Worked with IT and Technical team and strategic partners to plan and deliver value-added solutions for MTN data services
- Monitor product launches and resolve production issues to ensure customer satisfaction
- Identify risk areas and provide mitigating solutions in a control and timely manner;
- Maintain updated document of product and service descriptions
- Accra-Ghana
VAS Manager
Airtel
Accra
07.2010 - 08.2011
- Company Overview: Accra - Ghana
- Responsible for the VAS P&L
- Running a team of VAS executives
- Identify Market Trends, opportunities and risks to drive the VAS roadmap
- Managing relationships with VAS content providers
- Managing the product life cycle for all VAS
- Managing VAS projects and delivering on Time, Budget and Cost
- Accra - Ghana
Product Development Manager
Zain Communications
Accra
07.2008 - 06.2010
- Company Overview: Accra - Ghana
- Responsible for product development (concept, feasibility, pilot, product launch);
- Managing the product life cycle;
- Supervise work of product development executives;
- Manage relationship with SIM card vendor (Gemalto);
- Manage the procurement process for devices and Scratch Cards;
- Liaise with IT and Technical Team on product issues;
- Responsible for Fixed Cellular Lines, Messaging & Data Services
- Accra - Ghana
Technical Account Manager
Afric Xpress
Accra
01.2008 - 06.2008
- Company Overview: Accra - Ghana
- Worked with business development team to develop technical solutions to potential and existing customers;
- Worked with strategic partners to plan and implement technical solutions;
- Worked with solution provider to plan and deliver value-added solutions for Afric Xpress transaction platform;
- Coordinate with Systems Administrator, Data Center Managers & Partner Engineers to carry out various critical phases of integration planning, testing, certifications and eventual launches;
- Monitor product launches and resolve production issues to ensure partners and consumers satisfaction
- Identify risk areas and provide mitigating solutions in a control and timely manner;
- Identify reporting requirements with our solution provider to ensure compliance to regulatory and customer requirements
- Maintain transaction platform product and service descriptions
- Accra - Ghana
VAS Engineer
Scancom (MTN) Ltd
Accra
01.2004 - 12.2007
- Company Overview: Accra-Ghana
- System Administrator for the following systems; SMSC, USSD-GW, MMSC, VAS Platform, SMS Gateway
- Managing System configuration changes, generating monthly reports, error analysis and system daily health check;
- Programming of SMS applications on the VAS Platform
- Managing SMSC and VASP system
- Managed systems upgrade project
- Accra-Ghana
Switch Engineer - BSS
Scancom (MTN) Ltd
Accra
09.2002 - 12.2003
- Company Overview: Accra-Ghana
- Monitoring of BSC for external alarms
- Clearing of BSC internal faults
- Raising trouble tickets with Ericsson for rectification of faults and replacement of parts
- Cell site integration
- Accra-Ghana
Assistant Transmission Engineer
Scancom (MTN) Ltd
Kumasi
09.2001 - 08.2002
- Company Overview: Kumasi- Ghana
- Installation of Microwave Transmission Links
- Electrical Wiring at cell sites
- Generator Maintenance (Oil Change, routine maintenance of auto start system)
- Base Station Installation works (GSM antenna installation, BTS installation, Generator Installation, Feeder cable installation)
- Kumasi- Ghana
Education
EMBA - Project Management
University of Ghana Business School
Accra, Ghana12-2012
Bachelor - Electrical/Electronic Engineering (Telecommunications)
Kwame Nkrumah University of Science & Technology
Kumasi, Ghana07.2001
Skills
- Vendor and product management
- Business development
- Project management
- Business operations
- VoIP platform expertise
- FinTech platform expertise
- Service provider management
- Product lifecycle management
- Partnership development
- Team leadership
- Excellent communication
- Customer relationship management
Training Certificates
- 04/01/10, The 4D Manager, Franklin Covey
- 06/01/09, Telecoms Mini MBA, Informa Telecoms & Media
- 04/01/09, Project Leadership, Management & Communications, The George Washington University, School of Business
- 10/01/07, Project Risk Management, The George Washington University, School of Business
- 07/01/07, Practical Project Management Principles, The George Washington University, School of Business
- 07/01/07, Advanced Administration for Solaris 10, Sun Microsystems
- 06/01/05, Intermediate System Administration for Solaris 10, Sun Microsystems
- 10/01/04, MMS R2.x System Administration I, Ericsson Training Center, Dublin-Ireland
- 12/01/02, GSM BSC Operations, Ericsson Regional Training Center, Beirut-Lebanon
Personal Information
- Citizenship: Ghanaian
- Date of Birth: 01/23/78
Timeline
Co-Owner and Facility Manager
Twin Plaza
04.2019 - Current
Owner and Facility Manager
Technology Campus (TechCampus)
04.2019 - Current
Independent Project Consultant
M-PAY Limited
10.2016 - Current
Head, Strategic Implementation Unit
TXTGROUP
01.2016 - 09.2016
VP Operations, Africa
Scientific Media Incorporated, DOTGO
08.2014 - 01.2016
Founder/Managing Director
Across Network Technologies Limited, AntCellular
02.2013 - Current
Chief Operating Officer
TXTGHANA
02.2013 - 07.2014
Ag Head, Marketing/Product & Proposition Manager
Kasapa Telecom (Expresso - Ghana)
09.2012 - 04.2013
Head, New Product Development
Globacom Mobile Ghana (Glo - Ghana)
11.2011 - 08.2012
Product Marketing Manager
Scancom (MTN) Ltd
09.2011 - 10.2011
VAS Manager
Airtel
07.2010 - 08.2011
Product Development Manager
Zain Communications
07.2008 - 06.2010
Technical Account Manager
Afric Xpress
01.2008 - 06.2008
VAS Engineer
Scancom (MTN) Ltd
01.2004 - 12.2007
Switch Engineer - BSS
Scancom (MTN) Ltd
09.2002 - 12.2003
Assistant Transmission Engineer
Scancom (MTN) Ltd
09.2001 - 08.2002
EMBA - Project Management
University of Ghana Business School
Bachelor - Electrical/Electronic Engineering (Telecommunications)
Kwame Nkrumah University of Science & Technology
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