TANKO BADIWE
Tamale,Northern Region
Summary
Offering strong blend of technical knowledge and leadership skills, with experience managing small IT teams and projects. Knowledgeable about network administration, cybersecurity, and software development. Skilled in communication, problem-solving, and team collaboration. Ready to use and develop project management, strategic planning, and IT infrastructure skills in [Desired Position] role.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Regional IT Manager
Ghana Health Service
Tamale, Northern Region
2015.08 - Current
- Managed a team of technical support staff to provide excellent customer service.
- Oversaw all network infrastructure upgrades, ensuring minimal downtime during transitions.
- Monitored performance of IT systems regularly to identify areas of improvement.
- Successfully managed budgeting for IT department, optimising resource allocation whilst reducing costs.
- Played an instrumental role in digital transformation projects across the organisation.
- Established disaster recovery plans, minimising potential business interruptions from unexpected incidents.
- Implemented cybersecurity measures, ensuring data protection for clients.
- Coordinated with external vendors for procurement of necessary hardware and software.
- Ensured compliance with regulatory standards through regular audits and assessments.
- Developed training programmes for staff to enhance their technical skills and knowledge.
- Maintained up-to-date knowledge of technology trends to stay competitive in the market.
- Collaborated with senior management to align IT strategy with organisational goals.
- Supported users through new technology integrations, conducting user acceptance testing to gather data.
- Proactively addressed technical issues, providing top-notch industry knowledge and troubleshooting expertise.
- Upgraded hardware and software regularly for optimised systems performance.
- Maintained system security through regular testing and servicing.
- Analysed system and software requirements to meet operational needs.
- Optimised resources by consolidating redundant systems, leading to cost savings.
- Led the automation process for routine tasks, increasing overall productivity.
IT support assistant
Ghana Health Service
Tamale, Northern Region
2012.09 - 2015.08
- Conducted staff training sessions, enhancing overall IT literacy within the company.
- Improved system efficiency by conducting regular software updates and patches.
- Provided prompt assistance to staff for resolving IT-related issues.
- Ensured smooth operations with routine system maintenance tasks.
- Performed back-up procedures regularly, protecting valuable information.
- Boosted client satisfaction by providing timely remote IT support.
- Installed and configured computer systems for optimised performance.
- Oversaw inventory of IT assets, maintaining accurate records.
- Enhanced network security with the installation of updated antivirus software.
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Set up user accounts and permissions for secure access control.
- Offered IT support during key meetings and events.
- Provided after-hours IT support for management team members.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Delivered reliable, high quality technical support to average of [Number] users daily.
Education
Master of Science - Computer Science
University Of Energy and Natural Resources
Sunyani, Bono 2021.09 - 2022.11
Bachelor of Science - Computer Science
Unversity for Development Studies
Navrongo, Upper East Region 2008.09 - 2012.11
Skills
- Results-Driven approach
- Microsoft office suite proficiency
- Information security policies
- Information security awareness
- Risk assessment capability
- Cybersecurity practices
- IT governance
- IT budgeting
- Server administration
- Communication proficiency
- Interpersonal communication
- Equipment Maintenance
- Excel proficiency
Languages
English
Fluent
Tampulima
Native
Twi
Fluent
Dagbani
Intermediate
Affiliations
- Playing Video games
- Reading
- Watching movies
Timeline
Master of Science - Computer Science
University Of Energy and Natural Resources
2021.09 - 2022.11
Regional IT Manager
Ghana Health Service
2015.08 - Current
IT support assistant
Ghana Health Service
2012.09 - 2015.08
Bachelor of Science - Computer Science
Unversity for Development Studies
2008.09 - 2012.11