Sylvia Afrah Kyere
Senior Administrative Assistant
Pantang-Accra
Summary
Driven Senior Administrative Assistant with six years in executive team support eager to contribute to organizational and team success through hard work, attention to detail and excellent organizational skills.. Strengths include organizing company events, developing written communications to all staff and providing excellence in customer service.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Senior Administrative Assistant
Centre for Biodiversity Conservation Research, University of Ghana
Accra
08.2017 - Current
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Ensure smooth running of activities such as Seminars, Workshops, Meetings.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Maintain utmost discretion when dealing with sensitive topics
- Produce letters and memoranda to inform stakeholders of business decisions.
- Coordinate office activities and public events.
- Expertly coordinate logistics for functions both within and outside of organization.
- Conduct orientation and onboarding to help National Service personnel adjust to administrative and performance aspects of jobs.
- Arrange business travel details for company employees per supervisor requirements.
- Handle bookings of our conference facilities.
- Increased sales by 15% in a span of two years.
Administrative Assistant
NSS Personnel, Centre for Biodiversity Conservation Research
Accra
06.2016 - 07.2017
- Run photocopies and maintained filing system of documents
- Drafted letters, memos, emails and received letters on behalf of Chair
- Daily supervised office janitors and gardeners
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Assisted in organizing conferences and workshops
- Handled and replenished petty cash for administrative use
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed over 30 customer calls daily delivering messages to staff and handling customer requests.
Customer Relations Intern
Electricity Company of Ghana
New Tafo, Akim
05.2014 - 08.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded complaints of customers and reported to appropriate supervisor
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Serviced over 20 customers’ requests and inquiry of new and separate meters as well as company’s products and policies per day.
- Increased customer satisfaction by paying attention to their special needs or wants .
- Participated in training and education programs that were given to customers on electricity conservation.
Frozen Foods Shop Attendant
Nana Cold Store & Groceries
Kukurantumi
01.2007 - 01.2008
- Assisted in running shop
- Recorded and accounted for daily sales to supervisor
- Took daily inventory of old and new stocks
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to over 50 customers' requests daily, confirming full understanding before handling their purchase.
Education
Master of Philosophy - Human Resources Management
University of Ghana
Accra, Ghana 08.2019 - 12.2021
Bachelor of Arts - English and Psychology
University of Ghana
Legon-Accra, Ghana 08.2012 - 05.2016
West African Senior School Certificate Examination - Business
Okuapemman Senior High School
Akropong-Akwapim, Ghana 09.2008 - 06.2012
Basic Education Certificate Examination -
Cocoa Research Institute of Ghana Junior High
New Tafo-Akim, Ghana 09.2006 - 06.2008
Skills
Interpersonal skills
Microsoft Word, Excel, Outlook and PowerPoint, Windows 7, 8 & 10
Quick learner with ability to learn with little or no supervision
Excellent time management skillsExcellent communication skillsStrong planning and organisational skillsOffice administration
Supervision of junior staff
Customer and client relations
Research Skills
Report Writing
Movies
Watching of various genre of movies
Music
I love listening to music.
Timeline
Master of Philosophy - Human Resources Management
University of Ghana
08.2019 - 12.2021
Senior Administrative Assistant
Centre for Biodiversity Conservation Research, University of Ghana
08.2017 - Current
Administrative Assistant
NSS Personnel, Centre for Biodiversity Conservation Research
06.2016 - 07.2017
Customer Relations Intern
Electricity Company of Ghana
05.2014 - 08.2014
Bachelor of Arts - English and Psychology
University of Ghana
08.2012 - 05.2016
West African Senior School Certificate Examination - Business
Okuapemman Senior High School
09.2008 - 06.2012
Frozen Foods Shop Attendant
Nana Cold Store & Groceries
01.2007 - 01.2008
Basic Education Certificate Examination -
Cocoa Research Institute of Ghana Junior High
09.2006 - 06.2008