SYLVESTER FESTUS NII ATTOH
Accra
Summary
Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive, and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects.
Customer-oriented team leader with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
TEAM LEADER
CONCENTRIX GHANA
SU TOWER
08.2024
- Coaching and Mentoring: Providing support and guidance to team members, helping them improve their skills and achieve their goals
- Training and Development: Assisting in onboarding new team members and organizing ongoing training sessions
- Problem Solving: Addressing any issues that arise within the team or with customer interactions, and implementing solutions
- Team Coordination: Facilitating communication and collaboration within the team, ensuring everyone is aligned with company objectives
- Performance Management: Monitoring team performance, analyzing metrics, and implementing strategies to enhance productivity and quality.
RESOLUTION SPECIALIST
CONCENTRIX GHANA
SU TOWER
01.2023 - 08.2024
- As a mentor, help in providing direction and support to mentees, helping them navigate their roles, understand company policies, and integrate into the team
- This also involve answering questions, offering advice, and sharing experiences Assist mentees in acquiring the skills and information necessary for their roles through skill development
- This entails giving comments to help with performance improvement, discussing best practices, and offering training on particular duties
- Introduce new hires to the tools, procedures, and business culture to help with the onboarding process
- Hep in making the transition easier and guarantees that new workers feel supported and accepted
- Get mentees' opinions on their experiences and any difficulties they may be having
- Utilize the input provided to address any issues and keep refining the mentoring process Exhibit and preserve Concentrix's culture and ideals
- We act as role models, setting an example of actions and mindsets consistent with the goals and values of the organization.
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX GHANA
SU TOWER
08.2023 - 01.2024
- Customer Satisfaction: Strive to enhance the customer experience by being courteous, empathetic, and professional
- Aim to exceed customer expectations and contribute to overall customer satisfaction
- Team Collaboration: Work closely with other team members and departments to resolve complex issues and share information
- Effective communication and teamwork are essential for providing cohesive service
- Performance Metrics: Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and first call resolution rates
- Customer Interaction: You’ll be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products or services
- This can involve phone calls, emails, or chat support Product Knowledge: Develop a thorough understanding of the products or services offered by the client you’re representing
- This knowledge helps you provide accurate information and guidance to customers
- Continuous Improvement: Stay updated on product knowledge, industry trends, and best practices
- Participate in training and development opportunities to improve your skills and effectiveness.
SALES REPRESENTATIVE
WOOLWORTHS GHANA
AIRPORT LIBERATION ROAD
03.2021 - 07.2023
- Informing customers about new products, promotion and upgrades
- Ensure racks are fully stocked Building and nurturing long term relationships with existing clients for repeat business and referrals Keeping track of sales activities, results, and customer feedbacks for analysis and improvements
- Addressing customers issues and providing solutions to ensure satisfaction.
NATIONAL SERVICE PERSONNEL
DEPARTMENT OF URBAN ROADS
ACCRA
09.2019 - 08.2020
- Assisted in the road safety auditing of the Awoshie- Pokuase dual carriageway
- Road survey and haulage distance computation
- Highway plan sketches using AutoCAD Provided support on IT problems by identifying, researching and resolving technical problem Drafting of reports on meetings, tender evaluations
- Assisted in the monitoring and controlling of traffic and traffic signal at the traffic management center.
INTERN
GHANA EDUCATION SERVICE
ACCRA-MINISTRIES
06.2018 - 09.2018
- Assisted in the updating of file information
- Provided support on IT problems by identifying, researching and resolving technical problems Gain a first-hand practical experience on payments of salary arrears Performing data entries Aiding personnel in retrieving information Processing and scanning files to be entered into computer in digital database Diagnosing, repair and maintaining hardware and software components to ensure the smooth running of systems
INTERN
GHANA EDUCATION SERVICE
ACCRA-MINISTRIES
06.2017 - 08.2017
- Assisted in the updating of file information
- Provided support on IT problems by identifying, researching and resolving technical problems Gain a first-hand practical experience on payments of salary arrears Performing data entries Aiding personnel in retrieving information Processing and scanning files to be entered into computer in digital database Diagnosing, repair and maintaining hardware and software components to ensure the smooth running of systems
Education
HIGHER NATIONAL DIPLOMA - COMPUTER SCIENCE
ACCRA TECHNICAL UNIVERSITY
01.2016 - 05.2019
WEST AFRICAN SECONDARY SCHOOL CERTIFICATION EXAMINATION - GENERAL ARTS
ACCRA HIGH SCHOOL
01.2009 - 05.2013
BASIC EDUCATION CERTIFICATION EXAMINATION - undefined
JOHANNES MASTERS INTERNATIONAL SCHOOL
01.2006 - 05.2009
Skills
- Communication Skills- Active Listening: Ability to fully focus, understand, and respond to mentees’ needs and concerns
- Leadership- Role Modeling: Demonstrate professional behaviour, work ethic, and company values that mentees can emulate
- Artistic skills
- Negotiation skills: Help find mutually agreeable solutions to issues that arise
- Google earth software familiarity
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Project)
- Adobe Photoshop
- Calm under pressure
- Problem-solving
- Team building
- Resourcefulness
- Social media marketing
Languages
English
Ga
Twi
Accomplishments
Going the Extra Mile: I noticed a customer was struggling with a complicated issue. Instead of just providing a solution, I took the time to walk the customer through each step, ensuring they felt confident moving forward. The customer expressed gratitude, saying it felt like talking to a friend. With that, i won a smile story for that month.
Affiliations
- Listening to music Enthusiastic gamer Reading (Fiction and Non fiction) Photography
Timeline
TEAM LEADER
CONCENTRIX GHANA
08.2024
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX GHANA
08.2023 - 01.2024
RESOLUTION SPECIALIST
CONCENTRIX GHANA
01.2023 - 08.2024
SALES REPRESENTATIVE
WOOLWORTHS GHANA
03.2021 - 07.2023
NATIONAL SERVICE PERSONNEL
DEPARTMENT OF URBAN ROADS
09.2019 - 08.2020
INTERN
GHANA EDUCATION SERVICE
06.2018 - 09.2018
INTERN
GHANA EDUCATION SERVICE
06.2017 - 08.2017
HIGHER NATIONAL DIPLOMA - COMPUTER SCIENCE
ACCRA TECHNICAL UNIVERSITY
01.2016 - 05.2019
WEST AFRICAN SECONDARY SCHOOL CERTIFICATION EXAMINATION - GENERAL ARTS
ACCRA HIGH SCHOOL
01.2009 - 05.2013
BASIC EDUCATION CERTIFICATION EXAMINATION - undefined
JOHANNES MASTERS INTERNATIONAL SCHOOL
01.2006 - 05.2009
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