SAMUEL YAW ASIGBETSE

A Ghanaian shipping and logistics company

RESPONSIBLITIES:

• Directed a 5-person IT team, delivering top-tier support while cultivating talent and teamwork.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Optimized helpdesk performance through process improvements by 15%, enabling faster response times and increased user satisfaction levels.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

A Ghanaian shipping and logistics company

RESPONSIBLITIES:

• Managed enterprise IT for 132 users across 4 branches, achieving 98% uptime with a 5-person team.
• Enhanced network security with the installation of firewalls and monitoring systems, reducing potential threats.
• Documented network architecture and security configs, streamlining onboarding and system transitions
• Partnered with cross-functional teams to execute infrastructure upgrades on time and under budget.
• Collaborated with top management in planning and implementing IT infrastructure upgrades and providing technical guidance.

A Broadband Wireless Internet Service Provider

RESPONSIBILITIES:

• Independently created Deep packet Inspection team and performed deep packet inspection on WAN traffic links with Paessler PRTG Network Monitor system for monitoring and Colasoft Capsa Enterprise for packet inspection
• Responded to technical escalations from L2 technicians and customer service department
• Streamlined troubleshooting processes for faster resolution times, improving overall productivity
• Responsible for Intense troubleshooting and problem resolution for managed services customers
• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

An Energy Efficiency Service Provider

RESPONSIBLITIES:

• Configured and installed Eniscopes (Energy Monitoring Device)
• I monitored all installations through the nucleus
• Managed all hardware and software-related issues
• Assisted clients in developing strategic plans to cut down on electric (energy) consumption
• I supervised both hardware and software troubleshooting with junior technicians.

An Energy Efficiency Service Provider

RESPONSIBLITIES:

• Configured and installed Eniscopes (Energy Monitoring Device).
• Configured and installed Eniscopes.
• I monitored all installations through the nucleus for trends in clients' energy consumption and reported them.
• We held regular energy awareness training programs for our clients to help them appreciate the need to cut down on the cost of energy and increase bottom-line profit.

Emmause 2nd Close, Labone, Accra, A Law Firm

RESPONSIBILITES:

• Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers
• Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times
• Diagnosed and troubleshooted hardware, software, and network issues.

An IT services provider

RESPONSIBILITES:

• Designed, configured, installed, and managed client Local Area Networks (LAN)
• Set up and configured DHCP and Active Directory
• Configured and maintained routers and switches
• Analyzed, troubleshooted, and enhanced network performance to drive efficiency.