Samuel Yaw Asigbetse

Floor, Silver Star Tower Airport City Airport, Accra

A Ghanaian shipping and logistics company

RESPONSIBLITIES:

• I am currently managing an enterprise IT infrastructure that supports about 125 users across 3 branches to maintain 98% uptime of business systems
• Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
• Streamlined the company's data storage process through the implementation of cloud-based solutions.
• Improved system efficiency by implementing new software and conducting regular maintenance.
• Enhanced network security with the installation of firewalls and monitoring systems, reducing potential threats.
• Create and maintain comprehensive documentation of network topology, firewall configurations enabling effective onboarding, and transitions of applications and staff.
• Managed software updates and hardware upgrades, ensuring minimal downtime for endusers.
• Partner with cross-functional teams to execute infrastructure upgrades on time and under budget.
• Collaborate with top management in planning and implementing IT infrastructure upgrades and providing technical guidance.
• Trained employees on various software programs to optimize their usage and increase overall productivity levels within the organization.

A Broadband Wireless Internet Service Provider

RESPONSIBILITIES:

• Independently created Deep packet Inspection team and performed deep packet inspection on WAN traffic links with Paessler PRTG Network Monitor system for monitoring and Colasoft Capsa Enterprise for packet inspection.
• Installed and configured updates for Linux machines
• Monitored and maintained enterprise network and associated software's.
• Responded to technical escalations from L2 technicians and customer service department.
• Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
• Responsible for Intense troubleshooting and problem resolution for managed services customers.
• Utilized network monitoring tools for monitoring and reporting on the state of the network.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

An Energy Efficiency Service Provider

RESPONSIBLITIES:

• Configured and installed Eniscopes (Energy Monitoring Device).
• I monitored all installations through the nucleus.
• Managed all hardware and software-related issues.
• Assisted clients in developing strategic plans to cut down on electric (energy) consumption.
• I supervised both hardware and software troubleshooting with junior technicians.

An Energy Efficiency Service Provider

RESPONSIBLITIES:

• Configured and installed Eniscopes (Energy Monitoring Device).
• Configured and installed Eniscopes.
• I monitored all installations through the nucleus.
• I managed all hardware and software-related issues.
• Monitored trends in clients’ energy consumption and reported them.
• We held regular energy awareness training programs for our clients to help them appreciate the need to cut down on the cost of energy and increase bottom-line profit.

Emmause 2nd Close, Labone, Accra, A Law Firm

RESPONSIBILITES:

• Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
• Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
• Diagnosed and troubleshooted hardware, software, and network issues.

An IT services provider

RESPONSIBILITES:

• Designed, configured, installed, and managed client Local Area Networks (LAN).
• Set up and configured DHCP and Active Directory.
• Configured and maintained routers and switches.
• Analyzed, troubleshooted, and enhanced network performance to drive efficiency.