SUZZIE YEBOAH

• Collaborated with management to build overall framework and standard system of human resources of the company
• Developed and implemented HR strategies and initiatives aligned with the overall business strategy by nurture a positive working environment
• Trained line managers to supervise staff on human resource policies by bridging managements and employee relations and addressing demands, grievances and disciplinary issues
• Directed recruitment and selection exercises (Place job advert, shortlist, interview competent staff as well as conducted exit interviews and onboarding and offboarding)
• Developed and monitored human resource strategies, systems, tactics and procedures in the organization
• Organized staff training, orientation programs to promote collaboration
• Motivated employees through special events, incentive programs, and constructive feedback.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Managed performance appraisal systems that drives through high performance
• Involved and constantly assisted senior management in strategic decision making
• Conducted and ensured continuous update and compliance to corporate policies, regulators, and control systems to reduce risk
• Managed day-to-day operations of the human resource and Administrative unit
• Directed, managed and monitored office stock with necessary supplies on quality and quantity

Select Achievements:

- Developed a performance monitoring dashboard for easy implementation and use that helped to improve efficiency

- Achieved 20% drop in administrative expenses and helped reduce operational lapses that brought a substantive positive impact on operational performance and bottom-line result by engaging in good negotiations

-Scored “Excellent” rating from company senior management and general staff for organizing annual events for more than 150 staff strength at a reduced budget

-Developed a cost center performance to aid in period end analysis of managers

-Timely and accurate provision of information and reports to stakeholders

-Developed employee handbook, Job descriptions and key performance indicators to guide in the management of staff

-Accurately maintained and improved document filing, usage and retrieval according to International organization for standardization (ISO)

-Executed and organized periodic management meeting to aid in decision making which helped in achieving targets set by the company between 2021-2023.

-Identified and implemented appropriate strategies to increase employee satisfaction and retention.

-Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

-Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

• Responsible for managing recruitment and selection
• On boarding and offboarding
• Conducted pre- and post-employment checks
• Assisted in performance appraisal
• Worked directly with Director of Human Resource to develop strategic HR plan and supervised the work of HR team
• Select Achievements:
• Developed HR policies and trained HR staff on compliance and regulatory issues
• Handled employee grievance issues to improve a positive working environment
• Accurately maintained good filing systems for record keeping and retrieval of same.

• Market airline ticket to travel and tour agencies
• Performance analysis report, handled feedbacks and complains
• Follow ups, sponsorships, events and do market intelligence to know what competitors are doing to improve on.

• Monitoring and Evaluation
• Performed other secretarial duties like answering calls and handling correspondence
• Maintaining diaries and arranging appointments
• Typing, preparing and collating reports
• Filling
• Organizing and servicing meetings (producing agendas and taking minutes)

• Ensure quality implementation of departments policies and procedures
• Responsible for staff welfare
• Handle gross/minor misconduct, termination, leave administration and assisted in shortlisting suitable candidates for appointment
• Provide employment references to past employees
• Writing terms of employment & contracts for new employees as well as advertising job applications
• Conducting pre-employment checks on job applications example: references, medicals and academics
• Accurately recorded management meeting minutes and filing
• Select Achievements:
• Successfully developed a filing system for more than seven hundred staff within the organization to improve on systems and efficient delivery and retrieval of same
• Developed and implemented key HR policies from the scratch
• Assisted in managing effective management and departmental meetings and trainings

• Supervised Technicians and customer care officers on activities of the Centre
• Ensure full and smooth operation of the Carl Care Centre and report same to management
• Trained Customer care personnel
• Select Achievements:
• Solved customer complains in a professional manner
• Helped to generate more revenue for the company