Susan Abah
Tema
Summary
Dynamic Retail Store Manager with a proven track record in boosting sales through strategic marketing and exceptional customer service. Skilled in inventory control and team building, I excel at fostering positive relationships and resolving conflicts, ensuring operational excellence and customer satisfaction.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Retail Store Manager
Eratruck Ghana Limited
Tema
10.2019 - Current
- Trained new employees on customer service and product knowledge standards.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Coordinated stock replenishment processes as needed based on sales trends.
- Supervised cash drawer balances and deposits of store receipts.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
Teacher's Aide Volunteer
The Astute School (formerly Great Leaders International School)
Gbetsile
08.2013 - 07.2019
- Encouraged positive behavior and engagement among students during lessons.
- Coordinated educational games to enhance students' critical thinking skills.
- Participated in training sessions to improve instructional support strategies.
- Graded assignments and tests and documented results into filing systems.
- Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Distributed tests and collected homework assignments after completion.
- Managed computers in classrooms and laboratories and assisted students with computer use when required.
- Implemented classroom rules and procedures to maintain discipline and order.
- Graded assignments and exams in a timely and fair manner.
- Participated in professional development workshops and training sessions.
- Created and maintained a safe and engaging learning environment for all students.
Education
Bachelor of Arts - English Language Education
University of Education, Winneba
Winneba, Ghana 01.2026 - 04.2026
Alx Data Analytics Certificate Of Completion - Data Analytics
Alx
04.2023 - 09.2024
Our Lady of Mercy Senior High School
Tema, GhanaSkills
- Customer service
- Classroom management
- Data analysis
- Instructional support
- Team building
- Retail employee training
- Accurate money handling
- Reporting and documentation
- Meticulously detail-oriented
- Problem-solving
- Technology proficiency
- Goal setting
- Retail operations
- Sales analysis
- Advertising and marketing
- Store operations
- Store maintenance
- Safety mindset
- Sales leadership
- Strong multi-tasking
- Marketing strategies
- Team collaboration
- Conflict resolution
Languages
English
Advanced (C1)
C1
Ewe, Twi
First Language
Timeline
Bachelor of Arts - English Language Education
University of Education, Winneba
01.2026 - 04.2026
Alx Data Analytics Certificate Of Completion - Data Analytics
Alx
04.2023 - 09.2024
Retail Store Manager
Eratruck Ghana Limited
10.2019 - Current
Teacher's Aide Volunteer
The Astute School (formerly Great Leaders International School)
08.2013 - 07.2019
Our Lady of Mercy Senior High School