Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
BusinessAnalyst
Sumaiya Kassim Larry

Sumaiya Kassim Larry

Accra,Ghana

Summary

As a virtual online technology specialist, I draw from my experience, training, and professionalism as a successful salesperson, creative writer, and small business owner.


Passionate Individual certified in Microsoft Excel, as well as Creative Writing.


Worked with computers and software since 2016, diligently to stay abreast of the latest online technologies available, to improve workflow and success of businesses.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Virtual Assistant

Freelancer
Accra, Ghana
01.2024 - Current
  • Scheduled meetings, conferences, and appointments.
  • Managed and tracked over 30 incoming emails, ensuring replies were sent within the required timeframes.
  • Consistently demonstrated strong skills in invoicing, bookkeeping, and credit control.
  • Confidently navigated multiple IT software and systems including G-suite and Dropbox.
  • Tracked expenses in QuickBooks and met budget targets.
  • Booked flights and hotels for domestic and international meetings.
  • Provided general administrative support to a Real Estate Agency team by typing, filing, and entering sold Property data onto an Excel spreadsheet.
  • Created and maintained a logical and orderly digital filing system for impeccable record keeping with Microsoft Excel
  • Improved efficiency and productivity by acquiring new skills.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Created email notifications, invitations, and agendas for meetings, events, and appointments.
  • Prepared and distributed meticulous notes and high-quality reports within deadlines.
  • Kept files organized and up-to-date for accurate record-keeping purposes.
  • Typed and proofread documents with zero errors.

Clothes salesperson

Charlotte Prive
Labone, Greater Accra Region
02.2021 - 11.2023
  • Performed daily store opening and closing, readying the sales floor for customers.
  • Tagged products quickly and accurately with price tags and stickers.
  • Prepared products for the sales floor, steaming and presenting items immaculately for appealing displays.
  • Created personal styling wardrobes based on bespoke client specifications.
  • Monitored fashion trends closely to anticipate consumer demand.
  • Maintained exceptional product knowledge, presenting item benefits and care advice to boost sales.
  • Carried out active selling from initial customer greetings.
  • Updated product labeling and pricing to reflect discounts and offers.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Advised customers on size selections to suit fit and shape requirements.
  • Helped customers obtain specialized help for refunds and exchanges.
  • Organized displays to promote inventory and encourage customer purchases.
  • Improved customer footfall through eye-catching window merchandising.
  • Identified discrepancies in stocks through regular inventory management.
  • Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
  • Promoted customer loyalty scheme at checkout.
  • Prepared invoices for customers with large orders or special sales types.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assessed customer tastes and budgets to recommend suitable items.
  • Processed customer payments and refunds using the POS system.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Increased revenue by upselling and recommending products.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Coffee Shop Waiter

Cafe Mondo
East Legon, Accra, Greater Accra Region
01.2020 - 12.2020
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Verified completed orders and served guests at tables.
  • Totalled bills for customers and accepted payment via cheque, currency, and card payments.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Polished glasses and cutlery to pristine standards.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Kept tables clear of used crockery, glassware, and cutlery.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Accurately took orders, making menu recommendations as appropriate.
  • Advised on food and drink choices based on customer preferences.
  • Assisted kitchen staff with food prep, dishwashing, and plating food.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions.

Education

Bachelor of Arts - Public Relations

University of Ghana
Accra, Ghana
02.2022 -

Diploma of Higher Education - Database Technology in Computing

IPMC
Accra, Ghana
03.2019 - 02.2020

GCSEs - General Science

Ghana Lebanon Islamic School
Accra, Ghana
02.2007 - 09.2013

Skills

  • Advanced MS Office Suite knowledge
  • Social media knowledge
  • Ability to identify grammatical errors
  • Excellent command of English language
  • Excellent Communication skills
  • Emotionally Intelligent
  • Results-oriented
  • Soft-spoken and friendly

Languages

English
Fluent
Hausa
Native

Affiliations

  • Reading
  • Taking long walks
  • Long drives
  • Listening to music
  • Writing

Certification

Microsoft Project Certificate : https://coursera.org/verify/J8U3Q24JCDKM

References

References available upon request.

Timeline

Virtual Assistant

Freelancer
01.2024 - Current

Bachelor of Arts - Public Relations

University of Ghana
02.2022 -

Clothes salesperson

Charlotte Prive
02.2021 - 11.2023

Coffee Shop Waiter

Cafe Mondo
01.2020 - 12.2020

Diploma of Higher Education - Database Technology in Computing

IPMC
03.2019 - 02.2020

GCSEs - General Science

Ghana Lebanon Islamic School
02.2007 - 09.2013

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Sumaiya Kassim Larry