Steven-Jermaine Kretchy
Accra
Summary
Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Laundry Attendant & Digital Marketer
Fresh Apparel Laundry & Cleaning Services
Oyarifa, Accra
09.2023 - Current
- Ironed and pressed garments to a high professional standard, ensuring a neat and polished finish.
- Handled delicate, formal, and specialty garments with care to prevent damage.
- Maintained cleanliness and proper functioning of ironing equipment and workstations
- Met daily ironing targets while maintaining consistent quality and attention to detail.
- Led, trained, and supported laundry staff, including washers, ironers, and attendants. Assigned tasks and schedules to team members to meet daily production targets.
- Supervised and coordinated daily laundry operations to ensure efficiency and quality standards were met.
- Improved local online visibility through search engine optimization (SEO) and Google Business Profile management.
- Tracked and analyzed campaign performance using digital analytics tools to improve results.
- Kept work area neat, clean and organized at all times.
Laundry Manager
Fluff & Fold Laundry
Adenta, Accra
06.2022 - 07.2023
- Oversaw daily laundry operations and ensured efficient workflow.
- Managed staff schedules and delegated tasks effectively.
- Maintained cleanliness and organization of laundry equipment and facilities.
- Handled customer inquiries and resolved service-related issues promptly.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Ensured compliance with health and safety regulations in the workplace.
- Implemented strategies for improving efficiency levels within the laundry department while adhering to budget constraints.
- Analyzed customer data in order to develop targeted marketing campaigns aimed at increasing sales revenue.
- Assisted customers with queries regarding services offered by the organisation.
- Negotiated contracts with suppliers for cost-effective procurement of consumables required for daily operations.
- Developed and implemented effective laundry procedures to ensure high standards of service.
Professional Ironer
Variety Laundry and Cleaning Services
Teiman, Accra
11.2020 - 05.2022
- Operated industrial iron machines for efficient fabric finishing.
- Sorted and organized linens by type and size for processing.
- Inspected finished items for quality assurance before packaging.
- Maintained equipment by performing routine cleaning and minor repairs.
- Followed safety protocols to ensure a secure work environment.
- Inspected finished product for quality assurance purposes.
- Operated industrial ironing machines to press and smooth fabric items such as linens, tablecloths, sheets, pillowcases and other garments.
- Conducted daily checks on equipment such as rollers, motors, gears, ensuring their proper functioning.
- Communicated effectively with team members regarding work progress and issues that may arise during operations.
Sales Assistant
Estie’s Mothercare Shop
Accra
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Maintained product displays to ensure an attractive and organized shopping experience.
- Processed transactions accurately using point-of-sale systems and cash handling techniques.
- Managed inventory by restocking shelves and conducting regular stock checks.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, exchanges and refunds.
Education
Bachelor of Science - Business Administration
University of Ghana
Accra , GhanaAdonten Senior High School
Aburi, GhanaSkills
- Teamwork
- Time Management
- Leadership and Management
- Adaptability and Flexibility
- Attention to Detail
- Organizational and Administrative
- Customer Service
- Communication
Timeline
Laundry Attendant & Digital Marketer
Fresh Apparel Laundry & Cleaning Services
09.2023 - Current
Laundry Manager
Fluff & Fold Laundry
06.2022 - 07.2023
Professional Ironer
Variety Laundry and Cleaning Services
11.2020 - 05.2022
Bachelor of Science - Business Administration
University of Ghana
Sales Assistant
Estie’s Mothercare Shop
Adonten Senior High School