STEPHEN T. GBORBITEY
Dansoman- Accra
Summary
Highly motivated and energetic young man, with good interpersonal skills, poses leadership skills, analytical skills, very influential and work effectively and efficiently with or without supervision. A versatile and easily adapt to new ideas. Pay attention to details, goal driven and Tech-savvy with friendly nature and strong problem-solving abilities. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Reservation /Fleet Officer
Leasafric Ghana Plc
06.2020 - Current
- Ensure daily inspection of vehicles
- Coordinate drivers' movement and ensure they report to work on time for switch jobs
- Carry out all reservations or requests as they come in
- Manage drivers outlook and all functions they are to carry out of switch jobs
- Ensure drivers logbooks are filled properly and provided for invoicing
- Issue Gate pass for switch vehicles
- Ensure that all the work done for the week are properly captured and sent to the country manager
- Monitor when the vehicles are due for servicing and other maintenance issues and inform maintenance Team accordingly
- Ensure all customers are invoiced immediately after transactions
- Answered phone with positive attitude and asked questions to better understand customer needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings.
Operations Officer
Leasafric Ghana Limited
02.2018 - 05.2020
- Prepare source data for computer entry by compiling and sorting information; establishing entry priorities
- Maintain customer confidence and protects operations by keeping information confidential
- Maintain operations by following policies and procedures; reporting need changes
- Submit hardcopies of approved invoices to accounts by preparing memo
- Created training programs for personnel in preparation for full spectrum of operations
- Mentored, coached and trained Mechanics on responsibilities and procedures
- Drafted reports and led presentations to inform upper management of operational inefficiencies and recommended improvements
- Improved operational efficiency by optimizing and automating business processes.
Research Assistant
STUDENT LOAN TRUST FUND
09.2016 - 12.2017
- Assist the Research Manager in day-to-day activities at the Unit
- Making relevant research related photocopies of national News papers at the unit
- Assist with the draft and review of reports, proposal and advice papers at the unit
- Assist in managing User Help Desk system (Spice work)
- Compilation of daily, weekly and monthly reports on the Help Desk Issues that has been resolved at the research Unit
- Tasked to search for requisite needed research- related information to facilitate in compilation of report
- Filing of relevant documents and newspapers to their various categories in cabinet
- Gather and analyze data on any research projects in organization.
Cashier And Client Service Officer
Ghana Revenue Authority
06.2015 - 08.2015
- Cashiering and Issue of VIT of various categories to clients
- Assisting clients in filling of VAT and PAYE
- Filing of Paid PAYEs and VAT receipts
- Assisting Tax officer to the field to collect TAX
- Helping the cashiers in balancing of account.
Pension Officer
Judicial Service
01.2008 - 08.2012
- Assist in preparing Pension documents to Judges and Lawyers
- Filing of Pension document into their folders in the unit
- Assist in submitting of Pension document to Accountant General when necessary
- Searching and Sorting of Pensioners folders for processing in the unit
- Serve as a messenger to staff in the unit
- Enforced policies, procedures and legal standards equitably for optimal decision-making
- Documented activities in full to maintain clear and transparent records.
Education
Bachelor Of Science - Statistics
UNIVERSITY FOR DEVELOPMENT STUDIES
Skills
- Data entry
- Fleet management
- Goals and objectives
- Training and development
- Research capabilities
- Client engagement
- Payment processing
- Team collaboration
- Good working Knowledge and application of Statistical Software packages like SPSS; R-Console and Minitab
- Customer support
- Customer queries
Certification
- Fleet Management Training - 2019
- Operating Lease Training - 2020
- Fleet Management Training-2019
Accomplishments
- I maintained a good relationship with our workshop such that even when the company were not able to pay for their services, we were still able to utilize their services because of that good relation.
- I help resolve conflict be a client and driver that could have cause the company a lot but because of my intervention we were able to safe the situation and maintained a good relationship with the client till date
- I Help the company to recover a receivable of over 500,000.00 from some stubborn accounts.
- During our time I work together with my team lead and the entire team to exceed our budget for a record time month on month
- I help the company to maintain its fleet even the aging fleet such that were able to use the aging fleet for business before buying new ones.
Languages
English
Ghanaian Language (twi & Ga)
English
Activities
- Citation of honour as the most hardworking president of Ghana Association Of Statistics Students (GASS) - UDS chapter 2015/2016 academic year
- Certificate of honour for my Dedication and Initiative at Students Loan Trust Fund
- Letter Of Honour for Dedication and Honour at Leasafric Ghana Ltd.
Timeline
Reservation /Fleet Officer
Leasafric Ghana Plc
06.2020 - Current
Operations Officer
Leasafric Ghana Limited
02.2018 - 05.2020
Research Assistant
STUDENT LOAN TRUST FUND
09.2016 - 12.2017
Cashier And Client Service Officer
Ghana Revenue Authority
06.2015 - 08.2015
Pension Officer
Judicial Service
01.2008 - 08.2012
Bachelor Of Science - Statistics
UNIVERSITY FOR DEVELOPMENT STUDIES
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